Nicholas Walter Email and Phone Number
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Experienced information technology supervisor and technician proficient in both enterprise desktop support as well as Cisco/Juniper networking.
Optimum Output
View- Website:
- optimumoutput.com
- Employees:
- 15
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System Administrator And Customer Success EngineerOptimum OutputLancaster, Pa, Us
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System Administrator & Customer Success EngineerOptimum Output Aug 2021 - PresentNj, Us• Manage and maintain IT infrastructure for over 20 MSP clients totaling over 200 employees.• Troubleshoot and resolve technical issues relating to Windows 10/11, Office 365, and common business applications.• Configure and secure devices including Windows servers, desktops, laptops, firewalls, and switches.• Manage user access in Active Directory, Azure AD, JumpCloud, Office 365, and LogMeIn.• Plan and execute technical implementations such as on-prem VDI and remote work systems.• Develop information security end user training programs and policies.
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Cyber Transport SystemsAir National Guard Feb 2020 - PresentHorsham, Pennsylvania, Us• Configured Cisco routers, switches, and firewalls to ensure the security and reliability of the network.• Provided technical support and troubleshooting for network-related issues.• Set up and maintained satellite communications equipment to ensure highly available communications. -
Help Desk Shift LeaderFoot Locker Mar 2019 - May 2021New York City, New York, Us• Supervised and lead up to 20 technicians at a time and directly managed 15 IT technicians.• Monitored incoming call queue and managed department resource allocation.• Reported technical outages and collaborated with the responsible party to ensure quick resolution.• Managed technician knowledge base in Service-Now ensuring all procedures are current.• Assisted upper management with department level decisions and planning. -
Help Desk Technician IiiFoot Locker Apr 2018 - Mar 2019New York City, New York, Us• Provided senior level technical expertise to support Windows 10 and Red Hat Enterprise Linux systems in over 4,000 stores.• Prevented revenue loss by providing 24/7 on-call support for sales impacting issues.• Collaborated with systems engineers and development team to resolve widespread issues.• Audited knowledge base to ensure proper procedures are being followed for level 1 & 2 technicians.
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Help Desk Technician IiFoot Locker Nov 2016 - Apr 2018New York City, New York, Us• Promoted to a level II within a year of employment for technical expertise and performance.• Provided support to all stores worldwide for devices such as registers, pin pads, scanners, and other POS equipment.• Trained new associates and assisted first level technicians with escalated issues.• Created and revised knowledge base articles used by the help desk to ensure first call resolution and proper department education.
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Technical Support AnalystVoith Feb 2016 - Aug 2016Heidenheim An Der Brenz, Bw, De• Valued member of Information Technology Department at corporate headquarters of one of world's largest dedicated hydropower turbine equipment manufacturing facilities• Provide technical support to over 3,000 employees at all North America locations• Image and prepare computers quickly and efficiently• Work with IT team to meet project deadlines including mass software changes• Provide support for various applications including Citrix, Lync 2010, Outlook 2010, SCCM -
Information Technology AssistantYork County School Of Technology Sep 2013 - Jun 2014York, Pennsylvania, Us• Provided exceptional technical support via help desk and face-to-face to over 300 employees • Worked as part of IT team to ensure that all service tickets were completed in timely manner• Excelled in troubleshooting and repairing desktops, laptops, smart boards, tablets, phones, and various software• Prepared hundreds of computers for employee and student events including seminars and testing
Nicholas Walter Skills
Nicholas Walter Education Details
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York County School Of TechnologyComputer Servicing And Repair -
Keesler AfbCyber Transport Systems
Frequently Asked Questions about Nicholas Walter
What company does Nicholas Walter work for?
Nicholas Walter works for Optimum Output
What is Nicholas Walter's role at the current company?
Nicholas Walter's current role is System Administrator and Customer Success Engineer.
What is Nicholas Walter's email address?
Nicholas Walter's email address is nw****@****ker.com
What schools did Nicholas Walter attend?
Nicholas Walter attended York County School Of Technology, Keesler Afb.
What skills is Nicholas Walter known for?
Nicholas Walter has skills like Troubleshooting, Information Technology, Windows 7, Laptops, Citrix, Security, System Center Configuration Manager, Customer Service, Html, Public Speaking, Computer Hardware, Research.
Who are Nicholas Walter's colleagues?
Nicholas Walter's colleagues are Pawan Nagdev, Nikita Bathija, Kamaldeep Sahni, Sandhya Budhavale, Shivam Gairola, Santosh Kumar Singh, Don Ryan.
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