Product Support Manager
Current
Zix | Appriver
Jan 2023 - Present
AeroLeads people directory · profile
Nicholas Weir Email & Phone Number
Product Support Manager
at
Zix | Appriver
1 work email found
@zixcorp.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Zix | Appriver
Role
Product Support Manager
Location
Ann Arbor, Michigan, United States
Who is Nicholas Weir? Overview
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Quick answer
Nicholas Weir is listed as Product Support Manager at Zix | Appriver, based in Ann Arbor, Michigan, United States. AeroLeads shows a work email signal at zixcorp.com and a matched LinkedIn profile for Nicholas Weir.
Nicholas Weir previously worked as Support Team Lead at Zix and Support and Threat Analyst at Zix. Nicholas Weir holds Bachelor Of Science (B.S.), Information Assurance from Eastern Michigan University.
Company email context
Email format at Zix | Appriver
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{first_initial}{last}@zixcorp.com
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AeroLeads found 1 current-domain work email signal for Nicholas Weir. Compare company email patterns before reaching out.
Profile bio
About Nicholas Weir
Nicholas Weir is a Product Support Manager at Zix | Appriver. He possess expertise in hospitality industry, hotels, hospitality, network security, linux system administration and 33 more skills.
Listed skills include Hospitality Industry, Hotels, Hospitality, Network Security, and 34 others.
Current workplace
Nicholas Weir's current company
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Zix | Appriver
5 roles
Nicholas Weir work experience
A career timeline built from the work history available for this profile.
Support Team Lead
Oct 2020 - Jan 2023
Support And Threat Analyst
Provide technical support to customers on email threat protection and encryption products through chat, phone, and email.Performing spam and threat analysis on emails.Advised customer on DNS configurations.
Oct 2018 - Oct 2020
Tier 2A Technical Support Representative
Provide technical support for the Web Security Gateway, NG F-Series Firewall, NG X-Series Firewall and Web Security Service to customers and resellers using email, phone, and chat systems. Thoroughly document, test, escalate, and follow through on product bugs and issues.Assists Tier 1 technicians with resolving complex technical issues and receive escalationsWork with Engineering team to document and resolve bugs. Employ knowledge of Quality of Service, Traffic Shaping, Perl, routing, OSPF, BGP, SSL, Certificates, Encryption Algorithms, Two Factor Authentication, VPN, PAC Files, Port Forwarding, DHCP, GRE, MySQL, NAT, VOIP, Scripting, Active Directory, Windows Server, Proxies, DNS, TCP/IP and the OSI model to resolve customer issues. Member of premium support team Evaluate and make recommendations based on customer network diagramsEmploy Wireshark to determine cause of customer issues and recommend resolutionsRecommend intrusion prevention and detection configurations. Provided support to Reseller, MSP, and Enterprise customers. Maintain high customer satisfaction scores and closed cases count.Communicate effectively with customers over phone, email, and chatProvide support to international and domestic customers. Provide support to customers with varying levels of technical knowledgeUse Linux command line to diagnose and resolve customer issues.Use Microsoft Office Suite to help achieve goalsUse Salesforce and Jira to track and document issues
Aug 2015 - Oct 2018
Guest Services Supervisor
Conducted company biannual fire safety and response trainingResolved guest complaintsSupervised two guest services representativesInsured guest satisfactionConducted financial transactions with guests of the hotelMade recommendations on things to do and see in the areaEnsured security and confidentiality of guest information
May 2011 - Aug 2015
2 education records
Nicholas Weir education
Bachelor Of Science (B.S.), Information Assurance
Eastern Michigan University
High School Diploma
Chelsea High School
FAQ
Frequently asked questions about Nicholas Weir
Quick answers generated from the profile data available on this page.
What company does Nicholas Weir work for?
Nicholas Weir works for Zix | Appriver.
What is Nicholas Weir's role at Zix | Appriver?
Nicholas Weir is listed as Product Support Manager at Zix | Appriver.
What is Nicholas Weir's email address?
AeroLeads has found 1 work email signal at @zixcorp.com for Nicholas Weir at Zix | Appriver.
Where is Nicholas Weir based?
Nicholas Weir is based in Ann Arbor, Michigan, United States while working with Zix | Appriver.
What companies has Nicholas Weir worked for?
Nicholas Weir has worked for Zix | Appriver, Zix, Barracuda, and Weber'S Restaurant And Boutique Hotel.
How can I contact Nicholas Weir?
You can use AeroLeads to view verified contact signals for Nicholas Weir at Zix | Appriver, including work email, phone, and LinkedIn data when available.
What schools did Nicholas Weir attend?
Nicholas Weir holds Bachelor Of Science (B.S.), Information Assurance from Eastern Michigan University.
What skills is Nicholas Weir known for?
Nicholas Weir is listed with skills including Hospitality Industry, Hotels, Hospitality, Network Security, Linux System Administration, Information Security, Windows System Administration, and Troubleshooting.
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