- Epic Certified - Radiant, Cadence, Prelude- Provide technical support of Epic’s Diagnostic, Interventional Radiology and Ancillary Care Interface applications.- Function as a liaison to end users and stakeholders to translate business requirements into technical requirements, data flows and process flows. - Analyze clinical workflows in efforts to increase provider/clinician efficiency where they overlap with information technology. - Participate in review, build and testing of quarterly Epic upgrades.

- Epic Certified – Cadence & Prelude Educator/SME (addtl.) – Radiant, Dragon, Research, Transfer Center, MyChart/VV, Template Builder, Bed Management- ServiceNow Admin for Epic Education- Sharepoint Admin for Epic Education- Epic MST Environment build and migration SME- Change Control (CAB) Admin- Course Development (18 Classes), Project Management and Root Cause Analysis specialist- Epic Education Project Lead – Transfer Center & Research modules- Creates detailed work-related specifications, system design documentation, procedures, process and data flows and change management plans

- Epic Certified – Cadence & Prelude - Epic Supervisor - 12 Epic Trainers =Team Performance Reviewing – utilize reporting and analytics tools =Project/Resource Prioritization – Monthly training schedules and IS Projects =ServiceNow Incident/Requests - monitor, assign and insure SLA management. - Epic Education Team Lead – 13 Epic Principal Trainer direct reports- Project Lead – UMass Medical School Annual Resident Onboarding Initiative- Project Lead – CTSS new role and implementation- Project Lead – Epic Support Center transition for UMMHC to new IS Service Center- Subject Matter Expert - Cadence, Prelude, Grand Central, Ambulatory, Dragon- QA Processes - following standard operating procedures and lead under conditions of ambiguity and uncertainty.

- Supervisor - 10 Access Analysts =Coordinate assignments, resolve technical issues and mitigate inter-personal challenges =Perform evaluations, scheduling, Human Resource requirements, orientation, and training - Quality Analyst – Reporting to Senior Leadership Member Hospital metrics- 855 UMass MD Management - Monitor established systems for UMMHC patient registration

• Epic ADT, Cadence & Prelude Trainer – teach, train and assist with process flow mapping for hospital staff Senior Leadership Nomination – EPIC Go-Live UMass Memorial Health Care Organization Classroom Training - Methodically provide resources for learning, adapting to students needs Document all lessons to adopt distinctive teaching methodologies Organize respectful group discussions and help students challenged with new technology Facilitate workflow mapping with assigned departments to help with system configuration and design process Training Material Maintenance PDSA • Training Liaison – Facilitate at-the-elbow service for employees requesting additional assistance• End User’s Engagement Facilitator – Feedback sessions used to enhance classroom environment

• Prioritizes resources of physician’s clinical staff, equipment and facilities coordination• Outpatient Scheduling - services or visits for Internal Medicine multi-provider office • Maintain physician’s schedules adhering to patient flow and personal requests• UMass Yellow Belt - training certification – L.E.A.N qualified• Patient Call Triage - emergency call request and urgent need for medical advice• Software systems used in the clinical office suite: Allscripts – Outpatient EMR IDX – Professional Fee billing system Soarian – Inpatient EMR Centricity – Radiology

· Chart completion for Emergency Room patients and obtaining signatures as needed· Answered and made various telephone calls for both nurses and doctors· Nurse Call and Telemetry Monitoring · Maintained interpersonal relationships with clinical staff, patients, significant others and visitors· Developed compact multi-tasking process, effectively utilized in environments with elevated emotions· Maintained confidentiality of patient information· Order Entry for Vascular Procedure, Mammogram, Ultrasound, Xrays and Dexas · Medical report coordination and PACS discs· Fluent with Infinity, PACS, Meditech, Medhost and Allscripts

· Met daily with current and potential customers to present them with our Fortune 500 services.· Participated in daily business operations· Created and implemented original training tactics to achieve internal goals as well as external goals· Strong leadership skills required to build a high performance, cross-functional team environment· Managed external client requests· Developed excellent verbal, written, and presentation skills