Nicholas Welch Ncpt1 Email & Phone Number

Lansing, Mi, Us

Grand Rapids, Michigan, United States

East Lansing, Michigan, United States

Providing patient-centered care while keeping the other psychiatric technicians organized and on task. Ensures the care provided to patients is in a manner that promotes safety and comfort while maintaining a therapeutic environment. Assists patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed.

East Lansing, Michigan, United States

Responsible for enhancing effective patient and caregiver communication, particularly between the patient, caregivers, and clinical staff. Responsible for assisting the administrator and/or manager, with daily operations of the department and delivering optimal customer service.Encourage a “team friendly” environment for peers, clinical staff, and management personnel. Answer telephones, screens calls, route callers, take messages, and provide routine information to callers in a prompt and courteous manner while maintaining HIPPA regulations.Review census and staffing assignments within the local unit leadership.Assemble and maintain unit census log. Monitor inventory of office supplies, clinical/operational paperwork, re-order and stock when necessary.Maintain local, unit-based conference room schedule process.Follow unit procedures during emergency conditions.Maintain the highest levels of hospitality to ensure patient families and visitors receive premier services.Receive and distributes mail and items for delivery to patients and families.Provide all patients and /or families with hospitality information and additional operational materials to families on arrival to the inpatient unit.Partner with unit base leadership to track and analyze metrics for services provided to patients, families, and visitors.Identify and propose opportunities for improvement to the delivery of services for patients, families, and visitors.Operate with a working understanding of the unique needs of BBH patient families, including creatingan environment where patients, families, and team members feel valued, appreciated, and recognized.Directly communicate with patients, families, and team members in a clear, friendly, and professional manner. Demonstrate proficiency in de-escalation techniques in challenging and emotional situations involving families and visitors.Float to other positions to perform duties as assigned.

East Lansing, Michigan, United States

Answers unit/department telephones and greets visitors according to departmental procedure.Screens calls and takes messages or refers caller/visitor to the appropriate staff member. Records, updates, and maintains information in patient records in accordance with department protocol and federal, state and organizational guidelines.Routes records to appropriate department or staff and maintains confidentiality of information.Operates standard office equipment including telephones, copiers, fax machines, and computers. Inventories, orders, and maintains office supplies and forms; completes purchase requisitions and receives supplies.Responds to patient requests and relays information to appropriate staff for immediate attention. Arranges for medical tests, supplies, equipment treatment and special dietary needs as ordered by a physician. Enters and retrieves data related to physician's orders, patient charges, and unit supply orders.Utilizes advanced customer service skills and acts as part of the team of caregivers by functioning as the initial point of contact for patients.Greets patients and their families in a friendly manner and creates a positive first impression.Performs clerical and receptionist duties to support the unit.Provides patient registration duties.Provides limited, simple nursing care to patients under specified conditions.Performs related responsibilities as required.

East Lansing, Michigan, United States

Assisting in the ongoing assessment of the safety and emotional needs of each patient.Demonstrating awareness of the key elements of the treatment plans for all assigned patients and provides intervention/care accordingly on an individualized basis.Assisting patients with their personal grooming and personal hygiene, appropriate to the patient’s age, developmental level and needs.Participating in assigned groups and activities to meet the needs of various patient populations.Demonstrating the ability to maintain therapeutic and professional rapport with patients.Participating with other personnel in maintaining a safe and therapeutic milieu. Provides verbal de-escalation techniques and physical management, as needed.Making rounds on patients every 15 minutes or sooner to provide patient safety.Assisting the RN with patient admissions and discharges. Performs vital signs, belongings searches, and orientation to the unit.

SafetyMonitors and ensures safety 24/7; this may be eyes-on, one-on-one, 15 or 30 minute checks, etc.Supports in crisis prevention, intervention, and resolution.Relationship BuildingEstablishes collaborative relationships built on trust and empathy through consistent and meaningful communication.Fosters a spirit of partnership with clients, the community, and other professionals.Activities and Daily LivingHelps build effective skills for problem-solving, communication, and independence.Assists clients in identifying and/or participating in social and leisure interests such as transporting/escorting to stores, concerts, movies, and in-house social events (games, barbeques, etc.)Supports clients with Activities of Daily Living, including but not limited to: getting to and from places, cooking, dressing and undressing, bathing and showering, combing hair, trimming nails, restroom assistance.Aids clients with bowel and bladder programs, feeding (G-tubes), wound care, and transfers.HealthMonitors vitals for any medical conditions or illnesses.Promotes positive behavior.Attends medical appointments and ensures accurate information is relayed between medical provider and care team.Understands, reads, and assists in the implementation of medical, behavioral, and/or clinical team care plans and provides accurate, timely, and descriptive documentation of such.Community IntegrationConnects clients with opportunities in their community to develop relationships with others.Supports employment, educational, and volunteer interests and goals.

Nursing Program 2-Year Track, Health/Health Care Administration/Management

Associate'S Degree, General Studies, Gpa: 3.5

Activities and Societies: President's List Relevant Coursework • Anatomy • Psychology • Design & Communication