Nicholas Whorley Email & Phone Number

Chandler, Arizona

National/Corporate Instructional Designer working within the Learning & Development and Craft Training teams. Based in Chandler, Arizona and focused on creating engaging and innovative content for self-performing Craft Professionals across all regional and national worksites.

Seoul, South Korea

Full-time instructor of International Business Communication and Speaking Proficiency Assessment testing (SPA) programs. Conducted virtual and on-site classes for individual and group learning settings for contracted business partners including Hyundai, Kia, and MOBIS throughout the South Korean peninsula. Responsible for certification, testing, assessment, evaluation and instruction of Research Engineers, Marketing Specialists, Human Resource Management team members, and Executive level personnel.

Training team lead and instructional designer while performing in dual capacity roles: Trainer/Instructional Designer & Publications Editor. Responsibilities included: Curricula design, development, implementation, and evaluation for internal and external parties with primary focus on Medicaid Billing courses.Training of training team staff to enhance workplace learning strategies and techniques utilized by training team. Training of internal employees including claims agents, call center staff, and financial team members. Training of external employees of Health First Colorado (Colorado's Medicaid program).ACCOMPLISHMENTS:• Led a team of trainers and instructional designers in the development, design, and deployment of curriculum for technical training, consisting of 10 hours of materials, & delivered to internal staff and external clients with praise on the effectiveness of the content• Re-organized internal policy and curated training team guidelines, documentation practices, KPI's, and job role execution for fellow trainers and team members with direct authority granted by training team manager• Utilized extensive background to provide insight and guidance on training programs to include: New Hire Training, Soft Skills, Workplace Communication, Technical Training, Targeted Skills Learning

Broomfield, Co

Delivered and developed training for core functionality of operational staff members within merchant services segments . Facilitated classroom learning and instructed new hire audiences in addition to existing employees. Skills trained include: Soft Skills, Technical Skills, Resource Utilization, Payment Industry foundational skills/knowledge.ACCOMPLISHMENTS:• Adapted to new industry and field specific information to become a capable independent training team member within 2 months of arrival.• Participated in annual training team summit to affect change in the delivery methods within the organization.• Acquired competency with advanced training curricula beyond expectations within the time frame of work done

Englewood, Colorado

Responsible for training of field technician roles for new hire employment and continuing education. Training includes a variety of technical skills and hands-on applications in addition to soft skills, and in-home customer sales methodologies. Adult learning principles were actively used to encourage growth in trainee audiences and to expedite acquisition of skills required for daily tasks. ACCOMPLISHMENTS:• Achieved highest rank among in-home technician trainers across 7 primary metric performance indicators. • Supported additional training facilities during travel for trainer on-boarding and training staff conference events.• Implemented and conducted virtual instructor-led training strategies, outside of job description, to promote trainee knowledge retention. • Trained classes resulting in the highest overall technician/audience growth rates among all trainers at both 30 and 60 day retention periods, post-training.

Centennial, Co

Senior operational trainer responsible for on-boarding of support training staff. Implemented and delivered training for employee job functions and roles. Focused in content delivery, utilization of integrated resources, and subject matter expertise. Performed assessment analysis, designed new hire training curricula, developed curriculum evaluation models and coordinated efforts between training staff and leadership teams.ACCOMPLISHMENTS/CERTIFICATIONS:• Redesigned new hire training curricula and reduced training course by 1 week which contributed to savings exceeding 1 million dollars and 15,000 hours in saved expense and time• Supervised teams of up to 15 product trainers providing orientation and train the trainer lessons, operational support, and site coordination for 100% of training staff on-site Subject Matter Expert• Recommended to more than 5 different teams by associate director of training/senior leadership for department-wide and company-wide initiatives to support instructional design and process improvement needsInstructional Design• Redesigned training request form process to increase efficiency and ease of use by reducing 30% of input requirements and consolidating 50+ items into fewer than 10 selection criteria• Detailed action plans for various committee groups focused on analysis and design • Demonstrated delivery and design knowledge with emphasis in adult learning principles and theory• Reviewed and Updated the department home web page to launch new user portal functions

Centennial, Colorado, United States

Appointed and licensed Medicare insurance sales agent in: California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, and Washington D.C. Responsible for Medicare Plan sales offered in all regions for Kaiser Permanente. Managed individual book of business to maintain leads and prospective sales opportunities. Consistent positive customer feedback. Excellent quality metric performance data during all phone activity. Provided flexibility in position to management staff in capacity to perform duties in addition to job role.ACCOMPLISHMENTS/CERTICIFICATIONS• Licensed insurance agent• Medicare sales certified (Gorman Health Group)• Medicare sales experience during four consecutive Annual Enrollment Periods

Denver, Co

Responsible for market growth and performance over central and northern Colorado region. Covered operations from Fort Collins to Castle Rock operating primarily in the metropolitan areas of Denver and surrounding municipalities. Developed business partnerships with local and national dealerships and rental car businesses. Provided performance support for co-worker in Colorado Springs and Pueblo, Colorado. Established relationships with many tenured employees through consistent collaborative efforts. ACCOMPLISHMENTS/CERTICIFICATIONS• Licensed and bonded locksmith• Established and maintained 40+ new business relationships • Produced sales exceeding all company employees, nation-wide, and within top 3 sales rates in June ‘13

Denver, Colorado

Experienced in all stages of event planning. Procured large client base. Conducted facility tours. Drafted and negotiated rental contract agreements. Performed event management and scheduling for staff. Trained staff members. Created catering program and curated art gallery for profit. ACCOMPLISHMENTS/CERTICIFICATIONS• Implemented catering program with events for up to 215 guests to generate $10,000 for large events• Instated standardization of staff member management activities, logistics planning, and staff policies• Regulated safety standards as an on-site emergency staff member (AED, CPR certified 12/2011)• Standardized organizational operations for Theater, Reception hall, Chapel, and events facilities.• Acquired business relationships with over 50 local businesses and clients for event facility rental contracts• Managed schedule of events, staff meetings, and staff schedules for facilities to support theater manager

Master Of Education (M.Ed.) Specilization In Adult Education And Training, Education And Human Resource Studies

Learning is a lifelong endeavor and trained specialists are needed to teach adult learners in postsecondary, community, and corporate.

Bachelor Of Science, Music; Music Industry Studies; Emphasis In Business

Activities and Societies: Acoustic/Electric Ensemble, Pop Rock Ensemble, CAM(College of Arts and Media) RecordsAlthough I had not studied.