Nicholas Widner Email & Phone Number

Atlanta, GA, US

Atlanta, GA

Atlanta, GA

Took courses on Python, Test Automation, and APIs.

Atlanta Metropolitan Area

• Performed end-to-end testing, automation testing, negative testing, functional testing, acceptance testing, and smoke testing where applicable, of proprietary Applicant Tracking System and Time and Expense platform
• Wrote and managed test cases and test plans for development tickets in JIRA and occasionally, in TestRail
• Served as Certified ScrumMaster for 6-member team that had an average of 92% sprint commit completion percentage for 2023.
• Facilitated Daily Scrum standups, Sprint Refinements, Sprint Retrospectives, and Sprint Planning to develop product increments.
• Used Trello to track retro feedback, creating action items for team development
• Reviewed test plans written by peers to ensure thoroughness and accuracy

Atlanta Metropolitan Area

• Performed end-to-end testing, automation testing, negative testing, functional testing, acceptance testing, and smoke testing where applicable, of proprietary Applicant Tracking System and Time and Expense platform
• Wrote and managed test cases and test plans for development tickets in JIRA and occasionally, in TestRail
• Served as Certified ScrumMaster for 6-member team that had an average of 92% sprint commit completion percentage for 2023.
• Facilitated Daily Scrum standups, Sprint Refinements, Sprint Retrospectives, and Sprint Planning to develop product increments.
• Used Trello to track retro feedback, creating action items for team development
• Reviewed test plans written by peers to ensure thoroughness and accuracy

Atlanta, Georgia, United States

• Test functionality of a health analytics dashboard for public health-related government agency
• Approve code merges in User Acceptance Test environment
• Write archival regression test plans, test cases and documentation in GitLab using Markdown
• Communicate with team of engineers to resolve issues discovered in testing
• Participate in weekly meetings with team to review progress made on projects

Atlanta, Georgia, United States

• Troubleshooted new and existing features of SaaS application management platform using JIRA for documentation
• Used Kubernetes to investigate microservice logs for issues with deployment, test environments and production
• Built preliminary full regression test suites in TestRail. These were used by other teams as a guide to outline and structure their own regression testing
• Using Continuous Delivery approach, controlled the deployment of dozens of microservices, promoting multiple enhancements per sprint, using Jenkins and Harness platforms
• Built full testing plans for greenfield projects that were being evaluated by high-profile third-party partners
• Assisted in the requirements gathering, design, and testing strategies for the development of a new architecture. Coordinated with project managers with the migration of customers to new architecture which generated.

Greater Atlanta Area

• Managed inbound HL7 interface projects from kick-off to interface go-live with outside EMR/EHR vendors
• Subject matter expert for ADT integrations with various EHR systems used by major healthcare systems and management companies
• Provided high level technical support for resolving integrations support cases for both incoming and outgoing interfaces
• Used SQL Server Management Studio to customize stored procedures and functions to meet client needs
• Used MIRTH/NextGen Connect, basic C# and Javascript to modify incoming and outgoing data to meet client specifications
• Built new interfaces and outgoing/incoming feeds for new clients' go-lives using MIRTH/NextGen Connect

Greater Atlanta Area

• Provided Tier II end-user support to 50K+ users in 380+ companies in several time zones
• Performed QC sanity checks on new releases and provided results to development team
• Resolve and manage advanced level tickets using Salesforce CRM
• Assign tickets to Tier I Product Support Specialists
• Daily SQL administration via queries to resolve client issue
• Collaborate interdepartmentally and with vendors to solve client problems

Greater Atlanta Area

• Provided Tier I/II end-user support to 30-50K users in 380+ companies in several time zones
• Performed QC sanity checks on new releases and provided results to development team
• Create, resolve, assign, and manage tickets using Salesforce CRM
• Daily SQL administration via queries to resolve client issue
• Collaborate interdepartmentally and with vendors to solve client problems
• Serve as escalation point for urgent, time-sensitive tickets

Norcross, GA

• Provided level I end-user SaaS support to recruiting and HR clients
• Managed and maintained client Applicant Tracking System (ATS) called Luceo
• Managed and escalated tickets in Salesforce
• Guided and taught clients’ users on operating the Luceo platform
• Communicated and worked with multiple departments to resolve client issues and complete cases
• Third highest cases closed in July 2015

Norcross, GA

• Provided level I and level II end-user support to library clients across multiple time zones
• Managed and escalated tickets in Microsoft Dynamics CRM
• Scheduled and instructed field technicians to repair and install proprietary RFID hardware
• Used remote software to install, upgrade, and reconfigure proprietary RFID software
• Performed system optimization and maintenance on Windows XP and 7
• Communicated and worked with multiple teams to find solutions to cases

Atlanta, GA

• Provided Tier 2 troubleshooting and front-end SQL database support using a SaaS platform.
• Created new and modified existing databases to meet client needs
• Supported e-discovery platforms that provide online document review
• Imported, exported and produced client data for review
• Assisted in setup of Terminal Service Remote Desktop virtual machines
• Monitored daily tasks in work queue related to client databases

Houston, Texas

• Sold merchandise and provided product knowledge and excellent customer service
• Organized and recorded stock of product
• Assisted managers with store setup and maintenance
• Achieved 200% of managers' sales goals throughout Q1 2011