Nicholas Wilberger Email & Phone Number

Summerville, Sc, Us

Summerville, South Carolina, United States

• Generated internal leads and prospects for new business to grow a personal portfolio of clients.• Maintained relationships with current clients to drive customer retention.• Onboarded new clients into CRM system.• Monitored market trend reports in propriety software system to build quotes.• Negotiated rates for service between carrier and clients.• Coordinated with carriers and clients to schedule pickup and delivery of shipments.• Tracked shipments out on delivery to ensure on-time delivery, providing ongoing updates to clients.• Resolved any issues that may arise during pickup, transportation, or delivery.• Maintained understanding of market trends in transportation to continuously provide high levels of customer service.

North Charleston, South Carolina, United States

Route Sales Representative• Educate clients on the delivery cycle and products, providing feedback on best practices.• Meet and exceed daily performance-based metrics: order accuracy, on-time delivery completion, Lytx safe driving, and product upsells.• Manage accounts to ensure adequate inventory on-site and to verify order accuracy for future deliveries.• Communicate with clients regularly, building relationships to result in high levels of customer satisfaction and experience.• Facilitate daily meetings with route drivers and branch leaders to review metrics, safety bulletins, and other important communication.• Lead branch safety-based activities with fellow route sales representatives. • Assist with training new employees and conduct safety observations on all employees.Inventory Specialist• Assess and submit daily inventory counts to warehouse manager to ensure product levels are satisfactory. • Operate forklift to load and unload delivery trucks as well as unload incoming inventory trailers. • Organize and rotate incoming inventory.• Maintain cleanliness of warehouse.

North Charleston, South Carolina, United States

• Directed daily operations of park activities and operations of specialized attraction equipment assets. • Assisted the General Manager in the creation of the weekly employee schedule. • Analyzed weekly supply and demand for arcade merchandise while ensuring the inventory was updated on a regular basis. • Updated spreadsheets showcasing the year-to-date revenue and payout percentages for each arcade game. • Evaluated organization training needs to plan and schedule training sessions.• Served as a pivotal point for project prioritization, material requests, and equipment upgrades. • Collaborated with the General Manager and other Assistant Managers on potential issues that impacted the company’s performance and operation. • Accomplished equipment inspections and performed repairs to guarantee the safety of operations. • Directly engaged with customers to ensure the highest level of excellent service and customer satisfaction.

North Charleston, South Carolina, United States

• Supervised the daily operations of 7 outdoor attractions to ensure the safety of equipment and customers.• Provided leadership to 10-15 coworkers by serving as the point-of-contact for resolving issues and ensuring the safety policies and work procedures were being met.• Served as a liaison between ride attendants, customers, and managers during shift by relaying any questions, comments or concerns that may arise.