• Critically assess NDIS participants using an evidence-based approach for eligibility for long-term, short-term and medium-term accommodation funding and 24/7 models of live-in support.• Build, audit and approve high level participant plans requiring complex support requirements across Therapy, Assistive Technology, home modification, support coordination, home and community-based assistance, education and employment support, consumables and travel.• Compose formal communications for external and internal use, defining funding decisions citing formal guidelines, federal legislation and policy.• Review team project performance and guidance, contributing to changing workflow processes through a solutions-oriented approach to further streamline caseloads, increasing output and reducing processing time.• Conduct meetings with formal and informal participant supports to discuss plan funding decisions, educate about the scheme and funding categories, fund usage and disability rights through the agency, and in in the disability support industry.• Assisting internal stakeholders with contextual guidance and resources to support their knowledge and awareness of accommodation funding, and considerations for application review.• Proactively embrace change within the organisation during legislation reform. This includes transitioning between 2 comprehensive and integrated CRM platforms, demonstrating initiative to adapt processes through changing guidelines and internal policy.• Develop and manage relationships with internal stakeholders in alignment with the NDIS Participant Service Charter to meet guided response timeframes, assess risks, record potential threats, and seek support for higher level funding endorsement.

- Review personalised disability funding plans against legislation to mitigate personal safety threat and financial risk to the organization using the NDIS Act and rules.- Build funding plans following delegated revision advice prior to official authorization.- Research and review changes to funding category structure and pricing across areas of daily living support, disability living arrangements, assistive technology and capacity building.- Engage participants and their carers around official decision outcomes of funding provision of living arrangements, at home supports and their legal review rights.- Analyse account data to identify fraudulence and compliance to legal administrative requirements.- Conduct recruitment interviews, consulting with Human Resources and reporting against Australian Public Service standards.- Support and train peers across the team to improve comprehension of funding and competence in plan building.- Act in a team leader capacity to support peers, provide operational updates, run team meetings and attend leadership meetings for reporting purposes.- Implement service bookings for Supported Independent Living funding and Specialist Disability Accommodation allocations.- Work within the data team, ensuring SIL bookings have been correctly entered for scheme reporting purposes.- Calculate SIL indexation costs and apply to select NDIS plans to maintain agency service agreements.

- Engage with the CPV industry around state regulatory requirements, resources and technical support through verbal and written communications.- Register rideshare businesses with the organisation following legislative guidelines, writing recommendations for executive consideration.- Refer to external government authorities for classified information requests guided by the State Privacy Act.- Assess Victorians for disability funding eligibility against firm medical and financial criteria.- Manage expectations of program/registration assessment outcome through phone, post and email, effectively de-escalating problem calls.- Identify risk on MPTP customer calls through probing and data pattern recognition, raising threats of misuse to CPVV business intelligence.- Manage spreadsheets, triage program inboxes and post to streamline applications and correspondence within the organisation.Jobshare: Marketing- Research and engage potential cross-marketing and sponsorship options for the organisation for the financial year.- Write Facebook status updates and staff interest articles for public and internal engagement.- Organise and run a Sleep at the ‘G fundraiser within the office, holding fundraiser activities and liasing with non-for-profit agency, Melbourne City Mission.

- Liaise with departmental delegates and case workers, legal representatives and ex-service organization staff across Australia regarding the safety and wellbeing of clientele in the process of rehabilitation and compensation assessments.- Registration of claims through a streamlined database management system in line with legislated veteran welfare acts.- Work directly with standard and complex case veterans to register, educate and process benefits relative to their personal needs. - Generate official communications for representatives and veterans written to government conventions.- Trial and learn new administration systems and processes within short time frames to address outstanding caseloads.- Lead my own professional development journey to meet the changing job expectations and responsibilities required within the transition from analogue to digital veteran-centric processes facilitated by the department.- Complete administrative tasks within the department, including updating and maintaining digital client records, dating and shredding of hard copy records, filing, printing and mailing.

- Worked alongside art departments for digital media companies and clients (Hard Hat media, Hat Trick and Isobar Digital) for the execution of nationwide advertising campaigns. - Developed creative costume concepts and maintained visual consistency to meet Director’s vision. - Lead costume design, production, sourcing of apparel and styling models and actors. - Worked on set with directors, production crew and models as the stylist for models for television commercials, video and photo shoots. - Utilised strong communication and time management skills to execute and deliver costumes.-Met budgetary constraints as organized and agreed upon with Director and Production Manager.- Tracking and maintaining expenditure records and hiring and invoicing staff.Costuming- 8 Bar Iced Coffee, February 2017. Director: John Pace (HardHat Digital Media) - Keno Australia, October 2016. Director: John Pace (HardHat Digital Media) - SEEK Shoot, May 2016. Director: John Pace (ISOBAR Digital Services)- Vicinity Centres Shoot, April 2016. Director: Lloyd Will (BBE Media) - SENSIS Shoot, April 2016. Director: John Pace (ISOBAR Digital Services)- Cinco De Mayo Event, May 2016. (El Loco Bar at the Slip Inn, Sydney)Food/Interiors Styling- Aura Homewares, May 2017. Assisted stylist Glen Proebstel- DenFair Magazine, March 2017. Assisted stylist Glen Proebstel- Aura Homewares, October 2016. Assisted stylist Glen Proebstel- Le Petite Creperie, July 2016

- Develop concepts with the creative content manager for Spotlight's national customer base.- Design and create projects for the departments of fashion fabrics, upholstery and craft. Items include women's apparel, millinery, accessories and soft furnishings.- Cut and sew pattern samples for year round promotion across marketing platforms and instore. Liaise with the buying teams regarding textile options and suitability for content development.- Style interiors on set for marketing photography, showcasing stock and projects from different product categories.

- Collaborate with the Managing Director to determine the most effective marketing strategies for customer outreach and bookings, communicating effectively to ensure mutual understanding and agreement in the shared goals and actions of the undertaking.- Write brand copy, promotional material and design digital assets to promote the school holiday theatre program for desired market outreach, including primary education institutions and local councils.- Cold call local educational institutions for insight into marketing opportunities and delivering assets for inclusion in digital newsletters.- Track and update workload through use of Excel and ongoing email communications.- Measure success through reporting of data through Facebook analytics, SEO and testimonials.

- Worked with Kookai’s clothing production team to maintain work flow between the patternmaking and sewing departments. - Assisted head garment cutter with hand cutting of clothing samples for in-house production. - Maintained accurate workload records through consistent and timely logging of production activities.- Utilised strong time management skills to ensure completion of work within strict timeframes set by the production manager.

- Outlined business structure and flow of process for different service and product streams with Program Manager, Caspar Zika. - Undertook SWOT analysis of local competition to test local business viability.- Tested the technical skills and kinetic ability of recently settled asylum seekers through VICSEG’s New Futures Creative initiative. - Worked closely with the program manager to ensure lesson plans were in line with VICSEG’s core values and goals. - Executed lesson plans for training sessions upskilling students in areas such as basic patternmaking, garment cutting, sewing on industrial and domestic machinery, and retail service practices.- Developed procedural assessment documentation to ensure staff were meeting production standards as required by the business.- Developed technical sewing resource library to aid staff in their ongoing training.

- Outline business structure and flow of process for different services and product streams with Program Manager. - Undertake SWOT analysis of local competition to test local business viability.- Test the technical skills and kinetic ability of recently settled asylum seekers through VICSEG’s New Futures Creative initiative. - Work closely with the program manager to ensure lesson plans are in line with VICSEG’s core values and goals. - Execute lesson plans for training sessions upskilling students in areas such as basic patternmaking, garment cutting, sewing on industrial and domestic machinery, and retail service practices.- Develop procedural assessment documentation to ensure staff are meeting production standards as required by the business.- Design a technical sewing resource library to aid staff in their ongoing training.

- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to create digital assets for the online store and digital marketing systems, including EDM, Facebook, and Instagram. - Worked closely with Marketing Manager on the roll out of social media content. - Produced and delivered digital assets for external stakeholders such as the David Jones marketing team.

- Worked closely with design and production departments to develop and maintain workflow of design, sampling and manufacture of collections. - Created technical garment illustrations for sales linesheets and manufacturing specification documents. - Worked with Production Manager to annotate fit adjustments of garments on in-house model.- Worked with in-house machinists and locally outsourced manufacturers to produce garment samples.- Used fashion industry software, AP21 to create material and component references and finalized bill of materials.- Assisted management to record garment production figures. - Worked closely with suppliers to order sampling and production materials, ensuring delivery timeframes were met. - Documented and maintained records of fabrics and haberdashery on hand used throughout the production process for reference. - Quality control of textile design strike-offs prior to final printing.

- Use Adobe Photoshop, Adobe Illustrator and Adobe InDesign to create digital assets for the online store and digital marketing systems, including EDM, Facebook, and Instagram. - Work closely with marketing manager on the roll out of social media content. - Produce and deliver digital assets for external stakeholders such as the David Jones marketing team. - Work with design and production departments to develop and maintain workflow of design, sampling and manufacture.- Create technical garment illustrations for sales linesheets and manufacturing specification documents. - Work with production manager to annotate fit adjustments of garments on in-house model.- Work with in-house machinists and locally outsourced manufacturers to produce garment samples.- Use fashion industry software program AP21 to create material and component references, and finalised bill of materials.- Assist management to record garment production figures. - Work closely with suppliers to order sampling and production materials, ensuring delivery timeframes are met. - Document and maintain records of fabrics and haberdashery on hand used throughout the production process for reference. - Quality control of textile design strike-offs prior to final printing.

- Worked with media, businesses and individuals to pull together historically accurate and imaginative costume ensembles for stage, screen and events.- Clients included: ABC, Channel 7, Victorian Historical Society, La Mama theatre, touring dance and theatre companies.- Handle alterations and repairs, assessing damage on a case-to-case basis.- Launder of a variety of different garments and accessories. Processes includes hand and machine washing, as well as dry-cleaning.- Design and production of clothing and millinery for the business in both knits and woven materials.- Manage stock inventory and sales on a weekly basis for management records and ordering purposes.Assess expenditure and forward plan purchasing of retail stock.

- Train staff to a world-class service standard, ensuring sales excellence and complete adherence to business expectations.- Monitor staff effort and sales progress through continuous coaching using the Friedman Stars and Dots system.- Hire competent and professional staff through a comprehensive and rigorous recruitment interview process.- Roster up to 8 staff in line with peak business demand.- Develop a custom comprehensive retail operations system to track figures, business communications and inter-store transfers.- Liaise with higher administration about business progress and store management, tracking KPIs to increase revenue.- Manage stock levels, stocktake and storage in the retail environment. - Handle technology troubleshooting with outsourced IT businesses and suppliers.- Organise deliveries, store transfers and post with external courier businesses.- Initiate storewide visual merchandise changes to promote higher in-store traffic and greater product awareness per Head Offices orders. The changes include the application of vinyls to shopfront.- Prepare and facilitate organisational workshops held in-store for up to 10 customers.- Create and manage customer profiles for marketing purposes.- Provide memorable sales experiences, helping customers find effective and creative solutions for office organisation and gift giving ideas.- Undertake continual product training and attend business seminars at Kikki-K head office.

- Undertake global trend and style research for women’s fashion and lifestyle products.- Design and develop womenswear and soft accessory collections for the local market.- Develop blocks, toile patterns, and create samples.- Develop production linesheets using Illustrator and Microsoft Word for outsourced sewing contractors.- Manage finances and pricing for collection development with the use of Microsoft Excel.- Develop trend driven repeat textile prints for continuous printing.- Source and build team for photoshoot, including Photographer, Make-up Artist, Stylist and Hairdresser.- Design marketing material for collection using Adobe Photoshop, Illustrator and Indesign.- Source fabric and haberdashery from local and international suppliers.- Manage production timeframe with outsourced production contractor.- Developing online store through website development software, ensuring consistent design is found across social media platforms to communicate brand message effectively.- Developing social media profiles for the business on Facebook, Instagram and Pinterest to drive traffic and awareness to desired markets.

- Manage orders, deliveries and organization of stock within David Jones department store.- Managing communication between Aesop Head office and the David Jones department store construction team to ensure smooth installation of the new concession counter.- Identifying business opportunities within David Jones department store to promote the business and its products.- Perform orders from the visual merchandising team to meet the stringent company guidelines.- Hold individual and group consultations with clientele to gauge their approach to skincare, their skin types and demonstrating the use of appropriate products.