VIP support for the highest level executives. •WebX, Microsoft Lync 2010/2013, VOIP, Active Directory, Microsoft Outlook Archiving. •Microsoft Exchange 2010, Windows 2010, SCCM 2012, Lotus Domino V9•Supported and setup Cisco VOIP Desk Phones and Voice Mail.•Data Center support: Rack/Stack Servers, network cabling •Managed end-users cell phone accounts including the upgrading of cell phones i-pads, data plans and air cards. •Received honors for saving nearly $200k with the consolidation of contracts on corporate cell phones. •Supported end-users via desktop remote control software including VNC, PC Anywhere, and Offshore support, including platform leveling software and automation controls. •Supported IBM Lotus/Domino Servers with 1600 end-users. Setup and configured all aspects of the environment, including updating person documents within the directory (NAB), server documents, managed SMTP mail routing internal and external, created and updated connection documents and replication schedules, created user accounts, server address book updates. •Supported custom Lotus Notes Databases. Domino server tuning, capacity planning, upgrades & Domino failover/clustering using Domino clustering. •Supported new and existing Blackberry users. •Daily monitoring of McAfee Virus Scan, spam filtering, and all Microsoft Windows and Office Updates. Supported company-wide migration from Windows NT/Windows 2000 to Windows 2003. •Completed the migration from Lotus Notes R6 to Exchange/Outlook. •Maintained Windows Active Directory users and Groups. •Support Citrix. •Upgraded Remote Installation Services (RIS) environment to a Windows Deployment Services (WDS) environment along with Windows Update Services (WSUS). •Supported over 300 offshore end-users computers.