Provide end user support for computers, printers and associated equipment. Install, maintain and configure computer systems for both students and faculty. Diagnose, troubleshoot and repair hardware and software issues. Provide computer support for off campus recruiting events. Perform preventive maintenance on computers and classroom audio visual systems. Maintain inventory of all computer equipment and parts. Work with outside vendors for repair of systems or to order replacement parts. Responsible for Content Management System, plays video to inform staff and students of upcoming events and alerts during emergencies. Excellent communication skills to interact with student population.

Worked in a health insurance environment on-site as a Level II desktop technician to diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. Install applications through Symantec Management Counsel. Use problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary. Incidents are resolved remotely of at the User’s desk if required. Install and configure new IT equipment. Perform inventory tracking and procedures for over 1000 Desktops and Laptops. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. Use the MaaS360 phone application, keeping iPhones and iPads in security compliance.

Responsible for emergency, routine, and preventive maintenance of Ricoh, Sharp, and Xerox copiers, HP printers, Fax machines and associated equipment. Install copiers to customers network and install print, Fax, scan and document server options to select copiers. Maintain accurate and sufficient supply stock.

Experience:June 2004 – February 2006 Quality Assurance Supervisor US Air ForceSupervisor of the Maintenance Operations Center, and Quality Assurance Work center, managed maintenance control activities for 11 tactical communications work centers throughout Europe. Performed managerial, personnel, and technical inspections to ensure all personnel and units were in compliance with Air Force directives. Operated a unique database system for the reporting of unit resources and training status to the Joint Chiefs of Staff at the Pentagon.July 2003 – June 2004 Logistics Manager US Air ForceOrganized the transport of mission essential assets and personnel supporting US Air Force Europe, and US Army Europe to support Operation Enduring Freedom.July 2001 – July 2003 Computer Systems Manager US Air ForceSupervised a team of 11 personnel in the setup, operation, and maintenance of mobile Local Area Network and telecommunication equipment. Additionally, responsible for the configuration and maintenance of eighty personal computers and associated peripherals throughout the unit. Installed Microsoft Windows service packs, anti virus-software and MS Office Suite. Repaired or installed desktop hardware to include disk drives and printer/computer memory. Determined schedules and assignments based on work priority, equipment and skill of personnel. Monitor employees’ work levels and review/rate work performance. Conducted training in shop safety, maintenance techniques, operational procedures.