Nicholas Yoder Email & Phone Number

Casa Grande, AZ, US

Tucson, Arizona, United States

Arizona, United States

• Establish about 15 new business units in 15 months across the nation in different markets; oversee and ensure the successful launch of the startups before handing them off to the Regional Director; fill in for the RD.
• Collaborate with the VPO on the PNLs to ensure that the program is executed within budget and outline steps to grow existing markets, as well as to launch new ones.
• Participate in defining requirements, creating project scope, and obtaining scope approval; develop project cost estimates, project plans, and resource plans; specify goals, strategy, staffing, scheduling, risk.
• Coordinate with the VPO team, including contracted customers, hospital doctors, and nursing staff, to best align resources with business needs. Oversee project efforts and activities to ensure delivery within set.
• Recruit and hire new medics for each market and assist with training new base managers for each market, leveraging experience as a leader in GMR.
• Spearheaded the program that integrated Dallas Communication LOGIS with the company’s MIH operations nationwide and liaised between GMR Dispatch, GMR MIH Operations, hospitals, and healthcare executives.

Greater Phoenix Area

• Oversaw daily operations, coordinated the activities of crews, fire, and hospital staff in the field, provided support, and served as a point of contact for field crews on shift daily.
• Resolved MEDS issues on scene with crews and collaborated with Fire Departments within the area to ensure calls were going smoothly while addressing any issues during shifts.
• Managed staffing needs for all systems by tracking callouts, units on shift, and real-time filling shifts to ensure high-quality care for patients and contracted customers.
• Identified any missed PCRs that needed to be transmitted throughout the day and collaborated with billing and crews on PCS compliance and training of SOPs for accurate documentation of calls.
• Coordinated and efficiently managed operations across the Arizona market to provide all units and staff with the required support and tools to complete the job.
• Completed investigations involving crews or other problems and effectively resolved them to promote unity and ensure operations continuity.

Seattle, Washington, United States

• Functioned as a point of contact for field crews on daily shifts, oversaw day-to-day operations, and supported field crews to guarantee success in operations.
• Assisted Nursing homes with evacuations using the Incident Command Structure while working with contracted fire partners to guarantee success in operations.
• Removed crews from the Hospital ER when crews were backed up by arriving and working with the Charge Nurse to plan and execute plans to clear patients off the employee’s gurney and to the hospital.
• Collaborated with Fire departments in the area to coordinate calls and resolve issues that came up on shift. Conducted and completed investigations involving crews or any other complaint that was reported.
• Developed SOPs for patient charting and documentation; trained employees on the correct documentation needed for billing purposes and monitored their compliance with established SOPs.
• Chaired and facilitated interview sessions for new hires and oriented them on the Physical Assessment Test. Monitored employee performance and provided feedback to drive growth.

Clackamas, Oregon, United States

• Supervised crews and set and delegated day-to-day tasks to achieve operational objectives. Researched and implemented methods to improve operations and reduce costs.
• Attended meetings with local hospital doctors and nursing staff to obtain quick and efficient response times to calls. Assisted hospitals with driving public relations and crew satisfaction.
• Managed unit utilization versus call volume with Dispatch and provided support during operations while serving as the point of contact for field crews on shift daily.
• Oversaw the effective resolution of conflicts, thereby promoting collaboration among crew members. Provided motivation and supervised crews to ensure they aligned with established SOPs.
• Trained new employees in the Critical Care Team, Mobile Health Care, BLS, and wheelchair division and provided continued education on new equipment for employees.
• Mentored and proctored EMTs undergoing State Certification, led the implementation of policy changes as directed by the CES, and updated Oregon's new laws/regulations.

Clackamas, Oregon, United States

• Provided transport between area airports and hospitals for Critical Care teams, including Doctors and Nurses on the ECMO unit, and dedicated transport for the Legacy Emanuel Children’s Hospital’s Critical Care.
• Supported Clackamas and Multnomah County crew in system response and non-system calls requiring the bariatric unit. Aided Critical Care Teams on the scene with monitoring connections and preparation of medications and.

Aurora, Oregon, United States

 Provide BLS on medical calls Coordinated public relations efforts Coordinated annual community outreach activities (Easter egg Hunt, Christmas Party, canned food drive).

Aurora, Oregon, United States

 Provide BLS on Medical Calls. Continuing education and drilling with other firefighters. Acting officer as needed.

Aurora, Oregon, United States

 Oversaw daily inventory check to ensure adequate stock of merchandise and supplies. Managed research and adjustment of pricing to remain competitive within the market. Managed the budget with financial team Provided exceptional and individualized service to ensure customer satisfaction and encourage repeat business. Managed landscaping and pond.