Nicholas Zerafa Email & Phone Number

Moncton, New Brunswick, Canada

- Support ticket management and allocate resources with a strong focus on ensuring team is maintaining SLA's.- Identify and report on operational inefficiencies and manage workload reallocation.- Act as escalation point and provide oversight to client/customer complaints, achieving resolution through investigation or referral to appropriate departmental personnel.- Identify operational risks and best practice opportunities, while working with internal teams to present… Show more - Support ticket management and allocate resources with a strong focus on ensuring team is maintaining SLA's.- Identify and report on operational inefficiencies and manage workload reallocation.- Act as escalation point and provide oversight to client/customer complaints, achieving resolution through investigation or referral to appropriate departmental personnel.- Identify operational risks and best practice opportunities, while working with internal teams to present solutions.- Liaise with internal departments to support with issue resolution and client queries. Show less

Moncton, New Brunswick, Canada

- Support ticket management and allocate resources with a strong focus on ensuring team is maintaining SLA's.- Identify and report on operational inefficiencies and manage workload reallocation.- Act as escalation point and provide oversight to client/customer complaints, achieving resolution through investigation or referral to appropriate departmental personnel.- Identify operational risks and best practice opportunities, while working with internal teams to present… Show more - Support ticket management and allocate resources with a strong focus on ensuring team is maintaining SLA's.- Identify and report on operational inefficiencies and manage workload reallocation.- Act as escalation point and provide oversight to client/customer complaints, achieving resolution through investigation or referral to appropriate departmental personnel.- Identify operational risks and best practice opportunities, while working with internal teams to present solutions.- Liaise with internal departments to support with issue resolution and client queries.- Support the creation of operational best practices and drive continuous improvements across the client base.- Review customer feedback to identify problem areas in client service. Show less

Moncton, Nb

-Prepared all food to be used throughout daily operations of the restaurant and cafe.-Prepared all food for catering and dinner theater events.

Whitby

-Baked and prepared all food to be used throughout daily operations. -Handled all incoming currency.

Peterborough, Ontario, Canada

- Prepared all food to be used throughout daily operations of the restaurant.

Peterborough, Ontario, Canada

- Prepared all food to be used throughout daily operations of the restaurant.

Peterborough, Ontario, Canada

- Managed, coached and monitored a team of 12 staff. Trained in all areas of the business to promote a healthy and stress free environment.- Addressed all issues to ensure a timely resolution including payment, product and customer concerns.- Trained all new and existing staff on culinary and cleaning procedures.- Input information into daily reports and documented all incoming currency.

Peterborough, Ontario, Canada

- Brewed, mixed and filtered all alcohol for customer consumption.- Directed and assisted customers in proper bottling techniques.

Peterborough, Ontario, Canada

- Planned and organized customer requests for a welcome dining experience and interacted with customers in a warm and friendly manner.- Handled and documented all incoming currency.

Peterborough, Ontario, Canada

- Resolved customer issues related to software malfunctions, troubleshooting and diagnosing hardware issues.- Handled calls for all consumers, business and other clients.- Assisted customers with any inquiries they may have regarding payment history, purchasing additional plans or products.- Navigated the Apple knowledge base to provide answers to customer inquiries.- Followed proper procedure of identification for clients to ensure the security of accounts.