Nicholas Vazquez Email & Phone Number

Wichita, Kansas Area

Work 2nd Shift with the support organization on E-Series and StorageGRID products.

As a lab assistant I provided tier 1 tech support services on PC and Mac based computers and telephone based helpdesk services to students, faculty, and staff. Lab assistants are responsible for composing documentation for classroom equipment and providing training to both students and staff on new equipment and software. As an audio specialist I am trained to setup speaker, audio mixers and other various A/V equipment for both small and large event usage.

Andover Ks

As a member of the Technology Enrichment Cooperative Employee (TEC-E) Program I have acquired two and one half years of actual hands-on and face-to-face experience performing all aspects of desktop support. This includes telephone based helpdesk services to students, faculty, and staff. I have also assisted in the installation and support of a variety of third party software applications and hardware. TEC-E's work with the full-time support technicians and other TEC-E's to provide support for over two-thousand computers spread across the entire six campus areas of Butler Community College. My main responsibility was for about eight hundred and thirty PC's and Laptops at one site, but I often assisted other sites when needed.Specific Contributions:I have provided significant documentation for a variety of tasks, software documentation for end users, and documentation for TEC-E manuals. I also contributed content for Butler's Helpdesk FAQI worked with my supervisor to test and implement Windows 7 into offices of staff and facultyI worked with my supervisor to test and implement SmartShield into our computer lab environmentsI assisted the college staff with the transition from Microsoft Office 2003 to Office 2007

Andover, Ks

As a member of the Technology Enrichment Cooperative Employee (TEC-E) Program I have acquired two and one half years of actual hands-on and face-to-face experience performing all aspects of desktop support. This includes telephone based helpdesk services to students, faculty, and staff. I have also assisted in the installation and support of a variety of third party software applications and hardware. TEC-E's work with the full-time support technicians and other TEC-E's to provide support for over two-thousand computers spread across the entire six campus areas of Butler Community College. My main responsibility was for about eight hundred and thirty PC's and Laptops at one site, but I often assisted other sites when needed.Specific Contributions:I have provided significant documentation for a variety of tasks, software documentation for end users, and documentation for TEC-E manuals. I also contributed content for Butler's Helpdesk FAQI worked with my supervisor to test and implement Windows 7 into offices of staff and facultyI worked with my supervisor to test and implement SmartShield into our computer lab environmentsI assisted the college staff with the transition from Microsoft Office 2003 to Office 2007

Bacholors Of Computer Science, Computer Systems & Information Systems

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Associates, Computer Science

While I was at Butler Community College I studied Windows Administration and learned about digital photography and web design.

Education record

Education record