Nicholas Bear Email & Phone Number

Haltom City, Tx, Us

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

• Researched and used Artificial Intelligence (AI) to upscale videos/images. • Researched, Planned, Built, and Configured a Ubiquiti Unifi network using 1 24 port shielded patch panel, Unifi Dream Machine Pro, Unifi 24 port managed switch (Non-POE), Unifi 8 port managed switch, and 2 Unifi FlexHD Access Points. • Researched, Planned, Built and Configured a 32U Sysracks server rack Cabinet with temperature sensor system. • Researched, Planned, Built and Configured a 80TB Raidz3 ZFS FreeNAS system.• Researched, Upgraded and Configured a Lomega StorCenter ix12-300r Network Storage Array NAS.• Installed, configured, tested and Implemented Microsoft Deployment tools.• Installed and configured Server 2016.• Installed and configured AD on Server 2016.• Installed and configured Exchange 2016 on Server 2016.• Implemented GPOs on Server 2016. • Setup a fully functional Azure environment with DHCP, DNS, Exchange 2010 (Setup OWA internal/external with SSL and HTTP redirect), Windows Server 2012-R2 (Setup older environment to better help (most) customers that weren't on newer server/exchange versions) which was connected to my Office 365 tenant with Azure AD Connect and Exchange Hybrid Wizard which I setup my external DNS records and then I migrated (Email/Content) from Exchange, local file share, Gsuite to Office 365 to better understand the process to mentor other Engineers and help customers. I also setup single sign on as well as Password Hash and Pass-Through Authentication with GPO Internet Explorer Favorites bar provided links to my end users so that I could cut down on end user support questions.

Bellevue, Washington, Us

Bellevue, Washington, Us

• Escalation point for fellow FastTrack Teams Transition Subject Matter Experts (Teams SME).• Creating training documentation and mentoring new mentees so they can be effective FastTrack Teams Transition Subject Matter Experts (Teams SME). • Part of BluePrint's rapid response/rapid deployment Teams team to help customers implement/transition from Skype Online to Teams during/after the Covid-19 crisis. • Creating public technical blogs to help customers affected by the Covid-19 crisis to better understand how to migrate from Skype Online to Teams and all the resources publicly available. • Helping customers with understanding all avenues of planning, implementing, and migrating to Microsoft Teams from Skype for Business.• Presenting technical/non-technical workshops to customers, answering questions, technical documentation and providing FastTrack benefits for Teams transition.• Working with multiple levels of stakeholders and explaining technical concepts in a way that each stakeholder level would be able to comprehend. • Working with Business, Enterprise, Corporation and Government level customers.

Bellevue, Washington, Us

• Helped customers execute their data migration strategy to adopt Microsoft 365.• Assisted other resources at BluePrint to understand the overall migration process and was the point of contact for the customer until the completion of the migration phase.• Was accountable for the successful delivery of mailbox, file share and other types of migrations.• Provided/Uploaded the latest version of the migration tools (pre-flights), process documentation, migration questionnaires for the FastTrack Center team.• Coordinated with the customer for any discrepancies observed in the migration prerequisites shared by the customer.• Coordinated the customer, FastTrack Center & the Migration Factory to ensure the smooth execution of migrations.• Managed the escalations from the customer end to end to resolve them. Involved the respective teams required for resolving migrations issues.• Coordinated with the customer for post migration issues during the migration phase based on the scope of the migration type.• Was responsible to close migrations with customers and provide appropriate status updates to relevant stakeholders upon closure.• Updated customers forecast & high-level schedule in internal tools to provide visibility of customers coming in for migrations, migration type and volume for the Migration factory to plan for resourcing.

Bellevue, Washington, Us

• Used in depth understanding of the Microsoft Cloud, with focus on Migration & Implementation and related concepts including self-migration process/tool guidance.• Provided consultative advice to customers and partners that will improve their product experience.• Analyzed, developed and communicated key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption).• Worked exclusively with FastTrack Ready Partner (FRP), FastTrack Partner Manager (FPM) and customers in relation to teaching, instructing, providing technical guidance/support/enablement for FastTrack provided services and tools required for self-migration and Pre-Requisites required for the Migration Velocity Manager (MVM) and the Migration Factory.• Created technical documentation used by the FastTrack center to better help, instruct and teach senior/mentee FastTrack engineers and customers to expedite service enablement, implementation and migration. • Setup a fully functional Azure environment with DHCP, DNS, Exchange 2010 (Setup OWA internal/external with SSL and HTTP redirect), Windows Server 2012-R2 (Setup older environment to better help (most) customers that weren't on newer server/exchange versions) which was connected to my Office 365 tenant with Azure AD Connect and Exchange Hybrid Wizard which I setup my external DNS records and then I migrated (Email/Content) from Exchange, local file share, Gsuite to Office 365 to better understand the process to mentor other Engineers and help customers. I also setup single sign on as well as Password Hash and Pass-Through Authentication with GPO Internet Explorer Favorites bar provided links to my end users so that I could cut down on end user support questions.

Bellevue, Washington, Us

• Provided remote support assistance to customers in success planning development and implementation of the M365 technologies.• Provided consultative advice to customers and partners that will improve their product experience.• Provided customers with a recommended approach, guidance, and best practices engineered to deliver quick and predictable outcomes.• Understood customer’s intent and priorities, organizational goals, and usage plans for services.• Worked closely with BluePrint's Account Team (support team and sales team) as well as customer’s business sponsors and executives, managing customer’s deployment and adoption activities.• Helped customers complete core onboarding for customer’s tenant configuration and integration with Azure Active Directory (Azure AD).• Was responsible for project management activities with customer.• Helped and troubleshot IDFix, AADConnect, ADFS setup, Azure RMS setup, Single sign on setup, and Exchange Hybrid configuration tool.• Led, managed, built and delivered customer/partner business results through engineering or professional services team.• Executed, managed and led Office 365 customers/partners through the On-boarding process.• Experience with data migration for Exchange Online, SharePoint Online and OneDrive for Business.• Experience with Azure Active Directory and Azure Active Directory Connect (AADConnect).• Strong problem-solving ability ranging from conceptualization to implementation.• Experience with Azure Active Directory, Azure AD premium, Conditional Access, Cloud Multifactor Authentication, Azure Active Directory Connect (AADConnect), Password Hash Sync (PHS), Pass Through Authentication (PTA).• Created technical documentation used by the FastTrack center to better help, instruct and teach senior/mentee FastTrack engineers and customers to expedite service enablement, implementation and migration.

Arlington, Tx, Us

• Installing, configuring and troubleshoot Microsoft Server 2008 R2, 2012 R2, 2016.• Installing, configuring and troubleshoot enterprise applications on Microsoft Server 2008 R2, 2012 R2, 2016.• Installing, configuring, managing and troubleshoot Microsoft Windows 7/10.• Providing escalation support.• Mentoring and guiding junior engineers and encouraging them to go from mentee to mentor.• Working with various vendors to implement and maintain new equipment/projects.• Managing and administering user accounts, e-mail accounts and security groups in ActiveDirectory/Exchange services.• In Exchange/Office 365 create, implement and manage mailboxes, contacts, distribution lists, shared mailboxes, user licenses, mailbox delegation, user email aliases, changing mail flow settings, managing office activations.• In Exchange/Office 365 perform message trace, domain block/allow changes, quarantine check and release, checking and resolving restricted users.• Installing, configuring and troubleshoot Microsoft Office 2007, 2010, 2013, 2016, 365 and Intermedia email services.• Configuring email on Android and Apple mobile devices.• Responding to issues via person, e-mail and over the phone.

Irving, Tx, Us

• Worked with VMware VSphere changing resources, snapshots, and configuration changes in the VM itself.• Installing, configuring and troubleshot enterprise applications on Microsoft Server 2008 R2, 2012 R2, 2016.• Scheduled task running PowerShell script to automate Exchange password expiration notifications.• Worked with co-workers addressing their IT administration, support, and project consulting needs.• Worked with co-workers to understand their business needs towards identifying and recommending solutions to make operations more efficient.• Worked with various vendors to implement and maintain new equipment/projects.• Managed and administered user accounts, e-mail accounts and security groups in ActiveDirectory/Exchange services.• Troubleshot and supported Microsoft Exchange/Office 365 Hybrid Environment.• In Exchange/Office 365 created, implemented and managed mailboxes, contacts, distribution lists, shared mailboxes, user licenses, mailbox delegation, user email aliases, changing mail flow settings, managing office activations.• In Exchange/Office 365 performed message trace, domain block/allow changes, quarantine check and release, checking and resolving restricted users.• Deployed, configured and maintained multiple desktop Images and application packages using Microsoft Deployment Toolkit (MDT).• Deployed/maintained encryption for portable company equipment.• Configured/maintained and automated Window’s updates.• Troubleshot Microsoft Windows 7 and 10 issues.• Supported Microsoft Office.• Configured email on Android and Apple mobile devices.• Responded to issues via person, e-mail and over the phone.

Plano, Texas, Us

• Worked with clients, addressing their IT administration, support and project consulting needs.• Provided premium customer/technical support by phone, email or in person for over 9000 end-users and off-site personnel at over 600 locations.• Worked with clients to understand their business needs toward identifying and recommending solutions to make operations more efficient.• Provided level 1 and 2 help desk and desk side support.• Managed and administered user accounts, e-mail accounts and security groups in ActiveDirectory/Exchange services.• Troubleshot and supported Microsoft Exchange 2007, 2010, 2013 and Office 365.• In Exchange/Office 365 created, implemented and managed mailboxes, contacts, distribution lists, shared mailboxes, user licenses, mailbox delegation, user email aliases, changing mail flow settings, managing office activations.• In Exchange/Office 365 performed message trace, domain block/allow changes, quarantine check and release, checking and resolving restricted users.• Supported and maintained multiple VPN configurations/installs from Cisco Client, Cisco Anyconnect, Cyberoam, Sonicwall, Mac Tunnelblick etc.• Troubleshot complex Microsoft Windows 7 and 10 issues.• Supported Microsoft Office application issues from 2007 to 365 and Microsoft 2011 for Macs.• Configured e-mail on Android and Apple mobile devices.

Fort Worth, Texas, Us

• Maintained shop drawings and contracts.• Submitted plans to the city for approval.• Managed documentation in the office and onsite.• Coordinated customer’s schedule with management.• Assisted with new proposal requests.

• Managed and supported Windows Vista/7 computers.• Identified the required components needed to resolve hardware issues.• Installed, added and removed hardware components from Laptops and Desktops.• Attended marketing events to generate sales.• Managed company and rental equipment.• Prepared resources for day to day operations.• Documented materials and equipment.

Arlington, Virginia, Us

• Maintained and piloted the Bradley M2/M3 Tracked Armored Fighting Vehicle during multiple combat missions.• Maintained & supported up to three million dollars of equipment to strict standards.• In four year tour achieved, Army Accommodation Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Iraqi Campaign Medal with Campaign Star, Overseas Service Ribbon & Army Service Ribbon.• Conducted daily training to individuals under my command and those of other departments in combat environments.• Tracked and managed inventory of weapons and supplies daily to eliminate shortages and ensure adequate resources were always available.• Organized daily reports to be interpreted by senior management in a clear and concise manner.• Focused on mission accomplishment with superior results.• Motivated and challenged subordinates through leadership by example.

Bachelor Of Science (B.S.), Project Management

Associate Of Science (A.S.), Drafting And Design