Nicholas Bear Email & Phone Number

Haltom City, TX, US

Redmond, Washington, US

Redmond, Washington, US

Redmond, Washington, US

Redmond, Washington, US

Redmond, Washington, US

Redmond, Washington, US

• Researched and used Artificial Intelligence (AI) to upscale videos/images.
• Researched, Planned, Built, and Configured a Ubiquiti Unifi network using 1 24 port shielded patch panel, Unifi Dream Machine Pro, Unifi 24 port managed switch (Non-POE), Unifi 8 port managed switch, and 2 Unifi FlexHD.
• Researched, Planned, Built and Configured a 32U Sysracks server rack Cabinet with temperature sensor system.
• Researched, Planned, Built and Configured a 80TB Raidz3 ZFS FreeNAS system.
• Researched, Upgraded and Configured a Lomega StorCenter ix12-300r Network Storage Array NAS.
• Installed, configured, tested and Implemented Microsoft Deployment tools.

Bellevue, Washington, US

Bellevue, Washington, US

• Escalation point for fellow FastTrack Teams Transition Subject Matter Experts (Teams SME).
• Creating training documentation and mentoring new mentees so they can be effective FastTrack Teams Transition Subject Matter Experts (Teams SME).
• Part of BluePrint's rapid response/rapid deployment Teams team to help customers implement/transition from Skype Online to Teams during/after the Covid-19 crisis.
• Creating public technical blogs to help customers affected by the Covid-19 crisis to better understand how to migrate from Skype Online to Teams and all the resources publicly available.
• Helping customers with understanding all avenues of planning, implementing, and migrating to Microsoft Teams from Skype for Business.
• Presenting technical/non-technical workshops to customers, answering questions, technical documentation and providing FastTrack benefits for Teams transition.

Bellevue, Washington, US

• Helped customers execute their data migration strategy to adopt Microsoft 365.
• Assisted other resources at BluePrint to understand the overall migration process and was the point of contact for the customer until the completion of the migration phase.
• Was accountable for the successful delivery of mailbox, file share and other types of migrations.
• Provided/Uploaded the latest version of the migration tools (pre-flights), process documentation, migration questionnaires for the FastTrack Center team.
• Coordinated with the customer for any discrepancies observed in the migration prerequisites shared by the customer.
• Coordinated the customer, FastTrack Center & the Migration Factory to ensure the smooth execution of migrations.

Bellevue, Washington, US

• Used in depth understanding of the Microsoft Cloud, with focus on Migration & Implementation and related concepts including self-migration process/tool guidance.
• Provided consultative advice to customers and partners that will improve their product experience.
• Analyzed, developed and communicated key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption).
• Worked exclusively with FastTrack Ready Partner (FRP), FastTrack Partner Manager (FPM) and customers in relation to teaching, instructing, providing technical guidance/support/enablement for FastTrack provided services.
• Created technical documentation used by the FastTrack center to better help, instruct and teach senior/mentee FastTrack engineers and customers to expedite service enablement, implementation and migration.
• Setup a fully functional Azure environment with DHCP, DNS, Exchange 2010 (Setup OWA internal/external with SSL and HTTP redirect), Windows Server 2012-R2 (Setup older environment to better help (most) customers that.

Bellevue, Washington, US

• Provided remote support assistance to customers in success planning development and implementation of the M365 technologies.
• Provided consultative advice to customers and partners that will improve their product experience.
• Provided customers with a recommended approach, guidance, and best practices engineered to deliver quick and predictable outcomes.
• Understood customer’s intent and priorities, organizational goals, and usage plans for services.
• Worked closely with BluePrint's Account Team (support team and sales team) as well as customer’s business sponsors and executives, managing customer’s deployment and adoption activities.
• Helped customers complete core onboarding for customer’s tenant configuration and integration with Azure Active Directory (Azure AD).

Arlington, TX, US

• Installing, configuring and troubleshoot Microsoft Server 2008 R2, 2012 R2, 2016.
• Installing, configuring and troubleshoot enterprise applications on Microsoft Server 2008 R2, 2012 R2, 2016.
• Installing, configuring, managing and troubleshoot Microsoft Windows 7/10.
• Providing escalation support.
• Mentoring and guiding junior engineers and encouraging them to go from mentee to mentor.
• Working with various vendors to implement and maintain new equipment/projects.

Irving, TX, US

• Worked with VMware VSphere changing resources, snapshots, and configuration changes in the VM itself.
• Installing, configuring and troubleshot enterprise applications on Microsoft Server 2008 R2, 2012 R2, 2016.
• Scheduled task running PowerShell script to automate Exchange password expiration notifications.
• Worked with co-workers addressing their IT administration, support, and project consulting needs.
• Worked with co-workers to understand their business needs towards identifying and recommending solutions to make operations more efficient.
• Worked with various vendors to implement and maintain new equipment/projects.

Plano, Texas, US

• Worked with clients, addressing their IT administration, support and project consulting needs.
• Provided premium customer/technical support by phone, email or in person for over 9000 end-users and off-site personnel at over 600 locations.
• Worked with clients to understand their business needs toward identifying and recommending solutions to make operations more efficient.
• Provided level 1 and 2 help desk and desk side support.
• Managed and administered user accounts, e-mail accounts and security groups in ActiveDirectory/Exchange services.
• Troubleshot and supported Microsoft Exchange 2007, 2010, 2013 and Office 365.

Fort Worth, Texas, US

• Maintained shop drawings and contracts.
• Submitted plans to the city for approval.
• Managed documentation in the office and onsite.
• Coordinated customer’s schedule with management.
• Assisted with new proposal requests.

• Managed and supported Windows Vista/7 computers.
• Identified the required components needed to resolve hardware issues.
• Installed, added and removed hardware components from Laptops and Desktops.
• Attended marketing events to generate sales.
• Managed company and rental equipment.
• Prepared resources for day to day operations.

Arlington, Virginia, US

• Maintained and piloted the Bradley M2/M3 Tracked Armored Fighting Vehicle during multiple combat missions.
• Maintained & supported up to three million dollars of equipment to strict standards.
• In four year tour achieved, Army Accommodation Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Iraqi Campaign Medal with Campaign Star, Overseas Service Ribbon & Army Service Ribbon.
• Conducted daily training to individuals under my command and those of other departments in combat environments.
• Tracked and managed inventory of weapons and supplies daily to eliminate shortages and ensure adequate resources were always available.
• Organized daily reports to be interpreted by senior management in a clear and concise manner.

Bachelor Of Science (B.S.), Project Management

Associate Of Science (A.S.), Drafting And Design