Nicholas A. Email & Phone Number

Cleveland, Oh, Us

Spearheaded network design and review for manufacturing facilities across multiple countries, creating a 20% improvement in network efficiency.Managed the configuration, troubleshooting, and lifecycle of network infrastructure, including C9400 Chassis FTD Firewalls and C9800 Wireless LAN Controllers (WLC), reducing network downtime.Led capital projects, overseeing planning, coordination, and installation of network infrastructure, resulting in a 30% cost savings through strategic procurement and efficient project management.Collaborated with Global Engineering Teams to facilitate plant expansions and capital acquisitions, contributing to a 25% increase in production capacity.Directed a significant expansion project at a major Canadian facility, managing multi-million-dollar infrastructure investments and over 5,000 labor hours, resulting in a seamless expansion process and minimal production disruption.

Aurora, Ohio, United States

Implemented and coordinated post-project support for hardware and software projects, resulting in a 20% increase in project completion efficiency.Conducted weekly educational sessions (“lunch and learn”) for 15 engineers, focusing on best practices in switching, routing, DNS, IP addressing, and network design, leading to a 15% improvement in team performance.Designed and implemented resilient OT manufacturing networks, prioritizing uptime, resulting in a 30% reduction in network downtime.Led the ticketing system, overseeing new projects and handling hardware/software quotations, streamlining the process and reducing response time by 25%.

Kent, Ohio, United States

Administered VMware and Hyper-V Virtual Machines, ensuring server infrastructure reliability, resulting in a 20% improvement in system uptime.Onboarded clients to the support network, enhancing network infrastructure to better comply with standards like PCI and HIPAA, leading to a 15% increase in network security.Conducted day-to-day administration and troubleshooting for network infrastructure using products such as Unifi, Sophos, and Cisco Meraki, resulting in a 25% reduction in network issues.Served as the primary escalation point for network-related issues from the Help Desk Team, resolving 95% of escalated issues within SLA.Led the implementation of Radius Single Sign-On (SSO) for 5 clients, utilizing Microsoft NPS for network authentication.

145 River Street Kent Ohio

Conducted troubleshooting for Windows 10 operating system issues, resolving both software and hardware technical issues, resulting in a 20% reduction in user downtime.Completed onboarding and offboarding procedures for clients' employees within the Windows Active Directory infrastructure, ensuring compliance with security protocols and reducing onboarding time by 25%.Performed Tier 2 onsite services, managing Group Policy and AD for local government and healthcare clients, resulting in a 30% improvement in network security and efficiency.Served as the primary point of contact for these clients, ensuring streamlined communication, leading to a 15% increase in client satisfaction.Efficiently managed daily tickets for a diverse client base, delivering professional and prompt responses, maintaining a 95% customer satisfaction rating.

Wooster, Ohio, United States

Installed and managed client equipment, including iOS, Android smartphones, and Windows computers.Conducted staff training on hardware and software utilization, optimizing workflow.Troubleshot daily technical issues, escalating when necessary.

Kent, Ohio, United States

Assisted 5-10 departments with daily workflow by troubleshooting technical issues.Reviewed and updated internal documentation to enhance IT knowledge in the ticketing system.Organized, planned, and installed AV carts for campus presentations while maintaining an inventory of IT equipment.