Nicholas Elder Email & Phone Number

Washington, District Of Columbia, United States

Gainesville, Fl

I worked as an Intern within the IT Department for the University of Florida College of Public Heath and Heath Professionals. My primary responsibilities included: • Facilitating system wide upgrade from Windows 7 to Windows 10 for all remaining computers within the college.• Developing skills in network administration from the use of system and ip address management software for hundreds of computers throughout the department.• Resolving any hardware and software issues for staff and students; while maintaining time spent on system wide upgrade.

Gainesville, Florida

For 2 summers, I worked as a Financial Intern within the University of Florida CTSI Home, which provides logistical and administrative support for the local Clinical and Translational Science Institute and its medical research/training operations. My primary responsibilities included:• Preparing and analyzing weekly financial reports in Excel for 12 federal grant programs.• Identifying budget errors, closed open encumbrances, and monitored Purchasing Card activity through PeopleSoft online database.• Providing billing, invoicing, and accounting support for the CTSI's clinical research centerLearn more at https://www.ctsi.ufl.edu/about/uf-ctsi-overview/

Uf Health Campus, Gainesville, Fl

My primary responsibilities included:• Facilitating data collection and analysis for University of Florida’s clinical trial database.• Collaborating with research coordinators to intelligently organize clinical trials to be reviewed by the University.• Assisting research coordinators with improving the categorical system and the process of educating new hires.

Jacksonville, Florida

Web.com is an industry leading domain name registration, hosting, and web development service provider. My primary responsibilities included: • Assisting the senior vice president of customer service in improving the structure of the end of call survey system.• Analyzing bottlenecks in the call transcription and logging process within the quality assurance department which resulted in successfully reducing the call log to zero, allowing complaints to be handled as soon as possible.• Quantifying improvements made to the system and presented the data to the executive management, including the CEO and President of Web.com.