Nicholas Ferguson Email & Phone Number

Wentzville, Mo, Us

St Charles, Missouri, United States

In 2021, I began using my personal experiences and professional training to help others overcome trauma. My focus is on Complex Trauma Coaching, which differs from traditional therapy. Clients receive practical neuroscience tools to navigate their unique recovery path, fostering emotional safety and creating new neural pathways.

St Charles, Missouri, United States

In response to food shortages during the pandemic, I launched Sweet Leaf Organics, a vertical farming operation providing highly nutritious microgreens at competitive prices. I design and maintain automated grow systems and oversee business expansion through digital marketing, e-commerce, and consulting for other farming operations.

St Louis, Missouri, United States

As part of a team tasked with resolving high-priority Office 365 support tickets, I helped Bayer manage technical challenges following its acquisition of Monsanto. I specialized in troubleshooting and resolving complex issues that other support tiers couldn't address.

Weldon Springs, Mo

I led a team of 8 specialists during Enterprise's global Office 365 migration, maintaining a 98% ticket resolution rate. I developed a training program for support technicians and managed VIP support for senior executives.- Motivated team of 8 support specialists to maintain a ticket resolution rate of 98% while fielding high volume support requests during a global Office 365 migration.- Coordinated and managed on-site technical support to Senior Executives and VIP's of Enterprise Holdings, resulting in the creation of a permanent VIP support team.- Hosted regular team meetings in collaboration with Tier 3 Engineers, Project Managers, and Senior Solution Managers to review performance metrics and escalated issues.- Developed a PMI-recognized training program to ensured Enterprise support technicians were prepared to support up-coming product releases and updates.

Greater Saint Louis Area

As the Office 365 expert for the Client Applications Support team, I played a key role in a global upgrade project, reducing ticket escalations through effective training and collaboration.- Served as the Office 365 subject matter expert for the Client Applications Support group which has a 98.91% customer satisfaction rating- Led Tier 2 support during a global upgrade to Office 365/2016, reducing the volume of escalated tickets from Level 1 support through training and documentation, and increasing productivity among Tier 2 support teams through collaboration efforts and vendor support- Engaged in high visibility, high impact projects on a global scale as the representative from the Client Applications Support (Level 2), including an upgrade from Office 2007 to Office 2016 & 365, and an OS upgrade from Windows 7 to Windows 10- Worked collaboratively with other IT teams across the organization to resolve end-user issues and provide software deployment readiness.

O'Fallon, Mo

- Provided desktop support as the sole on-site technician at the headquarters of the nation's largest privately-owned Helicopter EMS Company.- Provided remote support to over 5,000 employees using 2,000 computers and over 1,000 cell phones in 300 locations nationwide.- Acted as the AirWatch Administrator, researching and implementing tablet solutions for aircraft as well as BYOD testing. Assisted in migrating 2,000 computers from Windows XP to Windows 7.- Supported the IT Operations helpdesk, which averaged 400 calls daily while also performing daily tasks, projects and 24-hour support on a rotating basis.

Oct 2010-May 2013Team Leader; Signal Support Systems SpecialistU.S. Army, Fort Campbell, KY• Award-winning record as a Team Leader, Help Desk/Desktop Support Technician and Network Field Technician by minimizing and quickly resolving user problems.• Expanded and maintained a network consisting of 281 workstations, 135 Cisco VoIP phones and 800 end-users while on a remote, overseas assignment.• Preserved a high level of network integrity with the establishment of a 24-hour Help Desk.• Assisted in migrating all XP based machines in to Windows 7, six months prior to deadline with minimal interference to operations while on an overseas assignment.• Responsibly accounted for $500,000 worth of equipment containing classified hardware and software over a two year period.• Established an effective maintenance program to ensure speedy replacement of inoperable equipment, increasing organizational readiness.• Facilitated classes to train other employees on the proper use of classified equipment and the policies surrounding the handling of classified information.Jan 2009-Oct 2010Team Member; Signal Information Support SpecialistUS Army, Fort Benning, GA• Award-winning performance during the annual “Army Expeditionary Warrior Experiments” by establishing and operating a Radio Communications network which was vital to mission success. • Served as a Team Member and Field Technician supporting communication devices for 500 end-users of the organization.• Responsible for troubleshooting equipment problems during “High Profile” training exercises, ensuring minimal training downtime and maximum organizational productivity.• Safeguarded classified information, documents and equipment resulting in 13 months without lost equipment while under my supervision.• Trained users in proper software and hardware use in accordance with Army Policy.

Complex Trauma Recovery Certification (Internationally Accredited), Complex Trauma Recovery

Bachelor Of Science In Information Technology With An Advanced Software Developer Certificate, Information Technology, 3.14

Design and develop system and application software. Apply scripting language to web apps, games and other applications Design network.

High School Diploma

Coaching