Nick Griffin Email & Phone Number

Portsmouth, Nh, Us

Portsmouth, Nh, Us

Work tightly with Head of Product and Technology to manage the Risk Solutions P&L and define segment strategy in order to meet key financial metrics.

Portsmouth, Nh, Us

Key learnings: Data-driven strategic planning, process streamlining, P&L management Transformed go-to-market and product operations support into a global leadership role, spearheading collaborative efforts with key stakeholders across diverse business groups and geographies. Orchestrated the development of streamlined processes and impactful messaging for the successful launch of Bottomline's cutting-edge Risk Solutions. Helped drive segment strategy at overarching level through collaboration with senior leadership teams, focused on maximizing financial outputs. Key achievements and responsibilities include:- Harnessing the power of commercial data through Salesforce, including bookings details, pipeline information, and revenue analysis, to provide valuable insights on business performance and identify areas for enhancement.- Empowering regional sales leaders worldwide to captivate prospects and customers through compelling narratives focused on market problems. Amplified their pitches with commercially viable pricing and packaging strategies to help drive 80% growth of average deal ARR Y/Y.- Leading impactful special projects to drive business growth, profitability, and customer satisfaction, e.g., collaborated with delivery and product teams to better understand solution costs and re-tool cloud solution pricing for a target of 70% GM per implementation.- Collaborating directly with the product management team, meticulously crafting persuasive pitch points for each individual solution. Ensured seamless integration of solution specific details into a compelling story for the holistic solution suite.

Portsmouth, Nh, Us

Key learnings: Adaptation for global markets and market opportunitiesShifted to a more program management role focused on continued growth of Secure Payments for Financial Messaging capabilities to Bottomline's financial messaging customer base. In this role, I was responsible for driving positive sales booking, revenue, and customer satisfaction outcomes for Bottomline's Secure Payments customers in the Financial Messaging industry, primarily in EMEA and APAC regions.- Bridged communication across a global, cross-functional team in order to bring innovative new capabilities and constantly improved fraud detection capabilities to customers- Worked with stakeholders and customers in Europe and Asia to identify and quantify market opportunities and set resource priority- Clearly communicated regular, metric based reporting to executive program sponsors on program progress, success, and improvement areas to maintain executive support and offer insights on where resources would be needed as part of strategic planning initiatives- Iterated on and improved program efficiency based on feedback from business development, product management, delivery, operations, and customer success teams - Developed and delivered user and administrator solution training for a wide range of customers and partners across Europe and Asia-Pacific

Portsmouth, Nh, Us

Key learnings: Quantitative decision making and roadmap buildingMoved into a newly created group within Bottomline focused on Risk Solutions which provided high growth opportunity for the company through expanded offerings to existing customers and an increased addressable market. This role had two key chapters: first was the development of a repeatable, packaged solution for protecting privacy within healthcare institutions and second was the creation of a hosted, multi-tenant solution designed to secure financial messaging transactions through the SWIFT network.- Collaborated closely with an international team in the US and Israel to develop a packaged solution for protecting patient privacy in healthcare institutions called Privacy and Data Security- Worked directly with leading healthcare organizations to understand market needs and mapped those to key business goals in order to take a more quantitative approach to roadmap building and prioritization- Following the Bank of Bangladesh incident, took on ownership of adapting Bottomline's existing Secure Payments capabilities to the Financial Messaging market; starting with a 5 week stint in Israel working directly with the development team and technical product owner on initial design and minimum viable product requirements- Managed go-to-market roll out and delivery readiness for the Secure Payments for Financial Messaging solution working with a cross functional team based in United Kingdom, Switzerland, Israel, and Singapore- Directly engaged with customers around the world while supporting sales pitches and solution demos for the Secure Payments solution; this customer interaction enabled me to get direct feedback for the development and delivery teams and work to fine tune messages to the market

Portsmouth, Nh, Us

Key learnings: Integrating diverse perspectives, building a strategic visionAccepted an opportunity to further expand my remit by becoming the product manager for the North America Corporate Payments group. The role brought on increased responsibility and offered an opportunity to approach the payments space through a direct to corporate lens rather than with an FI focus. As the owner for the product strategy of numerous legacy and in-market offerings, key activities included:- Weighing a wide range of customer feedback against input from sales, delivery, and support in order to create a cohesive product strategy and roadmap that ultimately enabled new opportunities for commercial growth.- Identifying creative ways to exceed customer expectations while steering away from product deliveries that would require heavy services engagements to deliver; accomplished through a drive to increase configuration options while also improving visibility into the product roadmap and roadmap creation process- Meeting with strategic customers to better understand their needs, feedback on the product, and help them understand the Bottomline vision for our solution offerings

Portsmouth, Nh, Us

Key learnings: Customer-centric thinking, cross-functional collaborationTook on a leadership role in the Bottomline transition from waterfall to agile development methodologies by stepping in as one of the first product owners in the organization. As Product Owner, I worked directly with the international payments scrum team in order to deliver high quality payment capabilities as part of Bottomline's payments and cash management solution for banks. Key responsibilities included:- Represented the voice of the customer to the scrum team, providing input on what the software needed to do while enabling development to creatively and efficiently decide how the software would meet the requirements- Collaborated with sales, delivery, and support teams to fully understand customer and market needs then prioritize requirements based on that direct feedback- Focused on taking complex concepts and requirements and breaking them down into meaningful user stories that could be developed within a single sprint while still delivering viable functionality at the end of that sprint

Portsmouth, Nh, Us

Key learnings: Product analysis, documentation for technical salesBusiness analyst role aimed at supporting the commercial banking product management and development teams through detailed solution analysis. Responsibilities included:- Enable development in creation of wide range of features through creation of product specifications- Supported sale and post-sale efforts by documenting technical aspects of the system that were needed to support customer due diligence and onboarding- Learned to think like the customer by working closely with quality assurance team members to fully test new versions of the solution- Contributed research, design, and documentation efforts for a patented international payments capability that enables financial institutions to dynamically format and route payments across a wide range of global payment channels

Master Of Arts - Ma, International Relations

Bachelor Of Science - Bs, International Business And Economics

Education record