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Nicholas Kumar Email & Phone Number
Manager Operational Support
at
Pacific Blue Cross
1 work email found
@pac.bluecross.ca
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Manager Operational Support
Location
Greater Vancouver Metropolitan Area, Canada, Canada
Company size
Who is Nicholas Kumar? Overview
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Quick answer
Nicholas Kumar is listed as Manager Operational Support at Pacific Blue Cross, a company with 1183 employees, based in Greater Vancouver Metropolitan Area, Canada, Canada. AeroLeads shows a work email signal at pac.bluecross.ca and a matched LinkedIn profile for Nicholas Kumar.
Nicholas Kumar previously worked as Deputy Ombudsman at Rogers Communications and Site Manager, Continuous Improvement at Rogers Communications. Nicholas Kumar holds Influential Manager Executive Program from Ubc Sauder School Of Business.
Company email context
Email format at Pacific Blue Cross
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{first_initial}{last}@pac.bluecross.ca
86% confidence
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Profile bio
About Nicholas Kumar
With over 15 years of experience in customer service and management roles, I am a passionate and results-oriented professional who strives to deliver exceptional service quality and experience to clients and employees. I have extensive knowledge and skills in process improvement, customer relationship management, customer service management, and dispute resolution, which I apply to identify and implement solutions that enhance customer and employee satisfaction, reduce operating costs, and increase client loyalty.
Current workplace
Nicholas Kumar's current company
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Pacific Blue Cross
11 roles
Nicholas Kumar work experience
A career timeline built from the work history available for this profile.
Manager Operational Support
Current
Apr 2021 - Present
Deputy Ombudsman
- Responsible for a team of case managers investigating cases referred to the Ombudsman’s Office for the Rogers Group of Companies. Managed daily department, staffing and administration operations. Reviewed all case work.
- Business Excellence award for the implementation of a new CRM tool for multiple departments
- Customer 1st award for report and identification user experience when making purchases via the online portal Show less
Jul 2017 - Nov 2020
Site Manager, Continuous Improvement
- Led the daily operations of the local Continuous Improvement program. Reviewed concerns and identified root cause of issues and customer experience impacts. Optimized processes and procedures through continuous.
- Successfully launched a pilot program to test new rate card initiatives and… Show more Led the daily operations of the local Continuous Improvement program. Reviewed concerns and identified root cause of issues and.
- Successfully launched a pilot program to test new rate card initiatives and identified systematic roadblocks of the new rate card
- Prime on resolving local impact of ongoing six-month issue; improved technician appointment booking process for local staff, enhancing overall customer experience
- Efficaciously introduced Fido agents to the Centre Ice Program which included mixing call delivery technologies (Fido / Rogers / Pilot programs) to centralized workstations. Advanced brand service excellent through.
Aug 2016 - Jul 2017
Case Manager, Ombudsman Office
- Investigated complaints and developed fair and judicious recommendations for consumers and business client’s resolutions services offered by Rogers. Identified opportunities for customer experience and call attention.
- Nominated to provide Support Desk… Show more Investigated complaints and developed fair and judicious recommendations for consumers and business client’s resolutions services offered by Rogers. Identified opportunities.
- Nominated to provide Support Desk assistance to Team Managers in Customer Service for treatment and handling of complaints
- Participated in successful reduction of Ombudsman Office case resolution SLA from 60 days to 30 days
- Business Impact Award for contributions in reducing complaints to the CCTS by 39% and thousands of dollars in operational savings Show less
Jul 2013 - Aug 2016
Advisor, Office Of The President
- Managed executive level consumer complaints and achieved a 99% satisfaction rate. Identified root causes of disputes and completed written assessments for each case for executive review. Managed account maintenance and.
- Successful implemented executives and board members migration from non-revenue lines to the Employee Discount program
- Identified the improper use of network testing Service Order Code and participated account cleanup including escalations; reached a revenue recovery of more than $100K, annually Show less
Aug 2009 - Jul 2013
Acting Team Manager
- Led and coached a team of 15 to 20 Customer Service agents for successful resolution of consumer inquiries and disputes. Managed performance through coaching, training, developing staff while balancing operational.
- Successfully coached agents to promote home phone sales resulting in 200+ activations in a month
- Identified skill opportunities for agents and established development plans for individual / team success Show less
Jul 2007 - Aug 2009
Training Support Specialist
Jun 2006 - Jul 2007
Customer Service Representative
Nov 2001 - Jun 2006
Store Manager
Cell City Communications (Telus Mobility Authorized Dealer)
Dec 2000 - Nov 2001
2Nd Assistant Manager
May 1995 - Dec 2000
4 education records
Nicholas Kumar education
Influential Manager Executive Program
Six Sigma Yellow Belt
Rogers Continuous Learning
Advanced Dispute Resolution
Rogers Continuous Learning Programs
Investigative Interviewing With The Office Of The Ombudsman
Rogers Continuous Learning Programs In Conjunction With Ontario Ombudsman
FAQ
Frequently asked questions about Nicholas Kumar
Quick answers generated from the profile data available on this page.
What company does Nicholas Kumar work for?
Nicholas Kumar works for Pacific Blue Cross.
What is Nicholas Kumar's role at Pacific Blue Cross?
Nicholas Kumar is listed as Manager Operational Support at Pacific Blue Cross.
What is Nicholas Kumar's email address?
AeroLeads has found 1 work email signal at @pac.bluecross.ca for Nicholas Kumar at Pacific Blue Cross.
Where is Nicholas Kumar based?
Nicholas Kumar is based in Greater Vancouver Metropolitan Area, Canada, Canada while working with Pacific Blue Cross.
What companies has Nicholas Kumar worked for?
Nicholas Kumar has worked for Pacific Blue Cross, Rogers Communications, Cell City Communications (Telus Mobility Authorized Dealer), and Mcdonald'S Corporation.
How can I contact Nicholas Kumar?
You can use AeroLeads to view verified contact signals for Nicholas Kumar at Pacific Blue Cross, including work email, phone, and LinkedIn data when available.
What schools did Nicholas Kumar attend?
Nicholas Kumar holds Influential Manager Executive Program from Ubc Sauder School Of Business.
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