Product Owner/Manager
o Worked as both Product Owner and Product Manager in a SAFe Agile environment as part of FedEx’s API Factory across multi-national teams, especially focusing on Critical Component Foundry. I was coordinating with business owners to define and create requirements for enhancing existing APIs and creating new APIs, translating business requirements into clearly-defined user stories and features using V1, and working with internal and external teams to create a product roadmap, prioritize backlog, and resolving dependencies. I also was guiding the team to completion of all the tasks set out for them while keeping the stakeholders and clients up-to-date with the work involved.o In charge of Coaching/Training new Product Owner and Product Manager positions within the API Factory.o Documented APIs through use of Visio for Internal use as a training tool for new recruits.o Crafted and maintained customer-centric, detailed documentation of APIs using SwaggerHub.o Worked on large, Cross-API projects for API Factory, including CIAM Modernization (ForgeRock Enhancements, MFA), First Party Portal, First Party Active-Active, Protect Purple, and APIF Transition to Okta as well as smaller projects.