Member Experience Manager & Midtown Sales Manager
Greater New York City Area
Manage all client facing procedures to ensure effective and efficient delivery of services, implement directives as well as engage in strategic planning to improve service standards across all locations. Duties Include:-As the Member Experience Manager I am responsible for the retention and success of 1000+ member companies across four states.-As a sales professional I support sales initiatives for our Brooklyn, Lower Manhattan and The Upper West Side locations with specific focus on sales strategy and closing in the Midtown Region of Manhattan-Success of Enterprise Clients, my responsibilities include coordinating with our firm’s most important clients, managing their day to day facilities needs as well as contract negotiations-Ownership of the feedback and resolution process, I successfully reduced the time from incidence to resolution on all client-facing concerns by streamlining the internal communication process. -Crisis Communication, I was instrumental in coordinating and implementing our organizational response to covid-19-Corporate Communications, I work diligently to set and maintain brand cultural standards, through training and support I have created a cohesive brand voice for internal as well as external communications-Team Leadership, I have designed and led hospitality training to help my team with professional growth and balancing sales with hospitality. This has led to an improvement in quality of service and team morale across all locations.-Partnerships, I’ve added value to our clients and locations by exploring and contracting with new services, partnerships and vendors.