Nicholas Anderson Email & Phone Number

Houston, Tx, Us

Irving, Tx, Us

- Reporting directly to the CISO and Director of Cybersecurity, I contribute to the Cybersecurity and Engineering team by advancing the company's risk management strategies. My role involves strategic planning, designing, testing, implementing, and maintaining robust security solutions and policies to enhance the organization's risk posture.- Lead the development and continuous improvement of a comprehensive risk management framework, encompassing IAM, SIEM, SOAR, XDR, MFA, EDR, SASE, SSE, SD-WAN, DLP, CASB, CNAPP, SWG, Secure Email Gateway, Incident Response, Vulnerability Management, Network, Cloud Security, DevSecOps (SAST, DAST, IaC, SCA) and other critical security measures.- Collaborate with IT leadership to develop, refine, and enforce risk management policies that align with organizational goals and regulatory requirements.- Work with various business units to identify critical processes and establish effective controls to protect the confidentiality, integrity, and availability of sensitive information.- Identify and address security gaps in current tools, processes, and infrastructure, recommending and implementing strategic enhancements to strengthen resilience against emerging threats and protect organizational assets.

Houston, Tx, Us

- Played a critical role reporting directly to the Chief Information Security Officer (CISO) as a key member of the Information Security and Compliance team. Focused on fortifying our hybrid infrastructure to meet stringent security and compliance requirements while proactively addressing cybersecurity threats using industry-leading practices from Zero Trust, NIST, and CIS Frameworks.- Recognized as the Subject Matter Expert for key systems and applications, including Next-Gen Antivirus (NGAV), Endpoint Detection and Response (EDR), Privileged Access Management (PAM), Endpoint Privileged Management (EPM), Endpoint Management (MDM), Secure Email Gateway, Identity and Access Management (IAM), and Cloud Security (CNAPP, CSPM). Demonstrated expertise in safeguarding organizational assets through effective implementation and management of these technologies.- Led the development and execution of a comprehensive vulnerability and patch management process, ensuring timely remediation of critical vulnerabilities across 2500+ endpoints and 200+ servers. Enhanced organizational resilience against cyber threats by adhering to vendor advisories and best practices.- Collaborated closely with the Infrastructure team to provide tier 3 support and drive the hardening of our hybrid infrastructure, ensuring the security and integrity of critical systems and services.- Initiated and led efforts to improve employee security awareness through targeted training programs, engaging newsletters, and effective technical controls, including USB blocking and web filtering, to enhance overall security posture.

- Held a key role reporting directly to the CTO and Director of Information Security, serving as a Systems and Security Engineer responsible for advanced troubleshooting, engineering, administration, documentation, and security hardening across multi-cloud and SaaS environments.- Recognized as the Subject Matter Expert for a range of critical systems and applications, including Cloud and SaaS Security, Secure Email Gateway, Unified Endpoint Management, Endpoint Security, Vulnerability Management, Identity and Access Management, and Mobile Device Management (MDM). Demonstrated expertise in managing and securing these technologies to protect organizational assets.- Conducted thorough vulnerability assessments and executed remediation for endpoint devices according to vendor advisories, effectively mitigating security risks and enhancing organizational security.- Managed Mobile Device Management (MDM) solutions, overseeing the deployment of policies, profiles, applications, and security configurations across various endpoint devices, including portables, workstations, and BYOD assets.- Administered IaaS components including compute, storage, backups, networking, firewalls, and network security groups (NSGs), ensuring the security and optimal performance of infrastructure.- Led the administration and monitoring of data backup initiatives for Cloud, SaaS applications, servers, and endpoint devices, safeguarding critical information and ensuring business continuity.

Houston, Texas, Us

- Played an instrumental role as a valued member of the IT Infrastructure team, entrusted with the design, administration, and support of critical IT infrastructure and services both on-premises and in the Cloud, ensuring the seamless operation of essential business operations.- Led the engineering and administration efforts for a diverse range of on-premises services, Software-as-a-Service (SaaS) solutions, virtualization, and Cloud infrastructure, encompassing vital functions such as Exchange administration, robust identity and access management, access control, and multi-factor authentication, among others. Noteworthy contributions include the deployment of enterprise applications, meticulous management of group policy objects (GPOs), and the maintenance of enterprise storage and data center infrastructure. Additionally, facilitated successful cloud migrations leveraging Azure Migrate for streamlined operations.- Distinguished for effectively resolving escalated incidents and fulfilling requests from Tier 1 and Tier 2 support teams, demonstrating superior troubleshooting skills and a commitment to delivering prompt and effective solutions to complex technical challenges.- Maintained vigilant oversight of the infrastructure's critical systems and services, diligently monitoring and documenting their health and configuration to ensure optimal performance and reliability, while proactively identifying and addressing potential issues before they escalate.- Directed the administration of File and Print Servers, ensuring seamless access to essential data for employees and implementing robust backup strategies. Leveraged advanced monitoring and access control solutions such as Varonis to monitor employee activities and safeguard sensitive data, fostering a secure and compliant work environment.

New York, Ny, Us

- Distinguished as the key liaison for IT engineering and support operations across the southern U.S. region, demonstrating flexibility and expertise in providing remote assistance to additional locations throughout the country as required.- Oversaw the administration of multiple Mobile Device Management (MDM) solutions, meticulously configuring and fortifying endpoints for workstations, mobile, portable, and Bring Your Own Device (BYOD) devices, ensuring robust security measures and compliance standards were upheld.- Spearheaded the management, troubleshooting, and monitoring of Virtual Private Network (VPN) and Multi-Factor Authentication (MFA) solutions, safeguarding data integrity and enabling secure browsing experiences, while managing identity and access management protocols with precision.- Directed the administration of both on-premises services and Software-as-a-Service (SaaS) applications, facilitating seamless identity and access management and fostering collaborative environments within a hybrid infrastructure framework.- Provided comprehensive configuration and support for corporate IP phones and Telephony systems, optimizing communication channels and ensuring uninterrupted connectivity for employees across the organization.- Championed the creation and upkeep of standardized operating procedures and documentation, empowering IT staff and end users with clear guidelines and resources to enhance operational efficiency and user experience.- Excelled in asset and inventory management duties, leveraging negotiation skills with vendors for purchasing and procurement initiatives, and collaborated closely with vendors to swiftly resolve escalated incidents, ensuring minimal disruption to business operations.

Calgary, Ab, Ca

- Instrumental member of the esteemed Desktop Support team, delivering both deskside and remote support services at the prestigious corporate headquarters located in Downtown Houston.- Excelled in providing Level 2 and VIP support, adeptly resolving IT issues and fulfilling requests with efficiency and precision using cutting-edge ticketing systems such as Remedy and ServiceNow.- Played a pivotal role in the seamless operation of IT infrastructure by configuring, deploying, and providing ongoing support for a wide array of hardware, software, and mobile devices, including iOS and BlackBerry platforms, catering to the diverse needs of Enbridge users within a dynamic corporate environment.- Demonstrated strong administrative prowess by managing computer accounts in Active Directory, ensuring the integrity and security of user profiles, and actively contributing to inventory management initiatives to streamline asset tracking and optimization efforts.- Proactively addressed and resolved issues related to computer peripherals, including printers, scanners, monitors, and hardware components, showcasing a comprehensive understanding of IT hardware and peripherals to maintain uninterrupted workflow and productivity.

Houston, Tx, Us

- Skillfully provided comprehensive computer support for both Macs and Windows OS, ensuring seamless operation and user satisfaction, while also offering valuable reference services and expert assistance in utilizing the school's digital multimedia equipment.- Demonstrated reliability and accountability by managing the efficient check-in and check-out process for school equipment, including digital cameras, tripods, and other essential resources, facilitating seamless access for students and contributing to a positive learning environment.

Houston, Tx, Us

- Integral member of a dedicated IT team, delivering comprehensive support services at the campus Student Center to faculty members and staff, ensuring seamless operation of critical technology infrastructure.- Spearheaded network, hardware, software, and application troubleshooting initiatives, resolving issues promptly and effectively to minimize disruptions and optimize productivity for faculty members.- Fostered a collaborative environment by actively engaging with colleagues and management to address on-site calls, encompassing system upgrades, threat removal from client computers, and proficient reloading and reinstalling of operating systems, among other essential tasks.

- Played a pivotal role in delivering top-notch IT support to a diverse clientele, including local businesses, under the mentorship of the Manager and Owner of a dynamic family-owned business.- Demonstrated expertise in diagnosing and resolving hardware and software issues on customers' computers, ensuring seamless operation and maximum satisfaction.- Conducted comprehensive tune-ups on computer systems, including proficiently eliminating viruses, Trojans, and Malware, thus enhancing system performance and reliability.- Implemented proactive measures through preventative maintenance activities, including re-imaging and configuring Operating Systems, contributing to the longevity and efficiency of client systems.