Nicholas Andrade Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

I am the Platform Leader for the technology team responsible for supporting the Digital Technology & Innovation portfolio which includes the bank's front end Online, Mobile, and Open Banking API appplications and supporting capabilities (Fraud, Auth, Payments, etc.) as well as both predictive & generative AI models and use cases.I am responsible for:• Leading the global platform team (150+ engineers) responsible for all build & release functions of the Digital Technology & Innovation portfolio.• Applying DevOps, ModelOps, & LLMOps practices to enable our development and data science partners to quickly deliver for our businesses.• Operating the bank's preditve and generative AI platform ("Tachyon"), including deploying new models, infrastructure, and supporting all training, scoring, and inferencing use cases across on-prem and public cloud.• Integrating new technology portfolios into the larger Digital Technology & Innovation portfolio and transitioning their applications to our target operating model.• Partnering with development teams and the business to establish a technology roadmap, building out required environments, establishing monitoring & metrics, and enabling the rapid delivery of changes into Production to create business value.

San Francisco, California, Us

I manage the DevOps teams & scrum squads responsible for the development, engineering, & operations of the digital platforms that underpin Wells Fargo's Online, Mobile, & Open Banking API channels. As the VP & Technology Manager of Platform Engineering & Gateway Platform, I am responsible for:• Managing over $5M in direct report headcount across multiple geographically dispersed teams and agile scrum squads.• Establishing new matrixed teams and scrum squads to address major technical and regulatory projects impacting the channels and the bank.• Building out digital capabilities such as the Kafka based Enterprise Data River platform that provides real time data on fraud & business events. • Defining the long term vision & strategy for the digital platforms of the bank's most frequently accessed channels.• Accountable for the development & deployment of the Puppet infrastructure code used for the Banking as a Service (API) channel.

San Francisco, California, Us

I manage the Platform Engineering team responsible for supporting the bank's digital retail channels. My geographically dispersed team is composed of a diverse group of high performing senior engineers that are responsible for the entire infrastructure stack: hardware, virtualization/containerization, operating systems, Java, messaging/queuing servers, application servers, web servers, and application performance management tools.As the VP & Technology Manager of Platform Engineering, I am responsible for:• Building out my team and securing business funding for critical efforts such as modernizing our web & messaging tiers and modernizing our application performance management (APM) tools & capabilities. • Ensuring publicly accessible digital applications comply with information security policies & regulatory requirements.• Making my team a diverse & inclusive environment where top tier talent can thrive, and proactively cross-training team members to ensure no gaps of knowledge or coverage occur.• Engineering the infrastructure to ensure availability & performance for the bank's most frequently accessed channels (online & mobile) serving tens of millions of customers daily.• Establishing team goals that meet business needs, developing strategies to achieve them, and aligning incentives & creating performance metrics to ensure success.• Creating an environment for my team to deliver innovative high quality technical solutions quickly while maintaining strong cost & risk management disciplines.• Ensuring my team has the resources necessary to successfully do their job and continually enhance their skills by keeping them actively engaged & trained on emerging technologies.• Developing the go-forward DevOps deployment system and aligning our technology stack to work with continuous integration, builds, & deployments.• Empowering my team to develop self-service solutions for our partners, freeing up my senior engineers to focus on higher value work.

San Francisco, California, Us

The Infrastructure Architecture & Engineering team was restructured in 2011, and I was converted from leading the engineering side of the team to taking on a leadership role within the architecture side of the team. As an architect, I was responsible for several platforms on our public & mobile site (www.wellsfargo.com), multiple cross-channel platforms, and many of the systems used by our customer contact centers.Responsibilities as a Systems Architect included:• Acting as a technical lead and representing the line of business to the enterprise on several major technology programs including our IPv6 transition, DDOS mitigation effort, & cloud computing.• Developing reference architectural patterns and governance strategies for the digital channel's infrastructure architecture team.• Designing and implementing an external environment & strategy to securely test our mobile platforms and mobilized versions of our Internet platforms.• Creating a multi-channel infrastructure which simultaneously supports Internet, mobile, store & call center users across multiple applications.• Successfully guiding multiple major Internet & mobile banking platforms (such as our targeted advertisement systems, online sales & marketing system, etc.) from development to production.• Designing the line of business' private cloud offering (a custom PaaS solution).• Forecasting platform growth and ensuring capacity for my platforms.

San Francisco, California, Us

I initially joined Wells Fargo as a contractor in the Pre-Production Support team which was part of the Internet Services Group (ISG) June of 2006, and I became an FTE in March of 2007. After the successful migration of several hundreds UNIX servers & users from LDAP to Active Directory authentication, I was recruited in 2008 to lead the engineering portion of the Infrastructure Architecture & Engineering team. Responsibilities as the lead Web Systems Engineer included:• Creating the business group's UNIX/Linux virtualization strategy• Engineering solutions for complex systems such as running Oracle RAC within a single system by leveraging Logical Domains (Oracle VM for SPARC).• Presenting standards, technology roadmaps, & technical strategies to senior management as well as architecture, engineering and support teams.• Representing line of business to the rest of the enterprise on several technical communities and committees, and ensuring the LOB followed the Enterprise Architecture governance while meeting audit requirements.• Installing and deploying instances of enterprise applications & appliances such as Java, F5, Introscope, WebLogic, WebSphere MQ, NDM (Connect:Direct), Autosys, etc.• Preparing the datacenter for a corporate security audit by writing scripts to identify rouge users & processes.• Migrating a userbase of hundreds of developers and testers on UNIX servers initially to LDAP and eventually to Active Directory (via Quest Authentication Services).• Acting as 4th level support for production problems.

Berkeley, Ca, Us

As a Graduate Student Instructor (GSI) for EWMBA 293 Mid-Program Academic Retreat (MPAR), I helped coach four teams of Haas Berkeley Evening & Weekend MBA students who were working on an innovation consulting project for a major US auto maker. Responsibilities as a GSI included:• Assisting the MBA students with applying innovation consulting tools like post-it note brainstorming, affinity diagrams, ethnographic interviews, etc. • Coordinating a conference with the client and the student teams ahead of the retreat.• Helping the teams develop pitches for the client.• Ensuring the students remained actively engaged throughout the course.

Berkeley, Ca, Us

Haas@Work is an applied innovation program in which Haas MBA students work as consultants for partner corporations to address significant business challenges, uncover new opportunities, and refine innovation and growth strategies. Through Haas@Work in the Fall 2013 semester, I had an opportunity to use innovation consulting techniques & frameworks to help a large tech company leverage gamification to re-energize their sales force.Responsibilities as a Haas@Work Consultant included:• Acting as the Client Liaison for the project team team and managing the relationship at all levels with the client. • Working directly with senior management in sales operations of the client company to define scope and clarify objectives.• Using design thinking to properly frame the problem, and applying techniques such as diverging and converging around ideas to develop innovative solutions.• Developing ideas through ethnographic observations as well as qualitative & quantitative analyses and identifying insights by examining the information from multiple view points.• Leading weekly status meetings with the project team and the technical resources from the client.• Coordinating research interviews with members of the client's international sales staff.• Ensuring all project deliverables were met and provided on time.

I was asked to join the WIISARD (Wireless Internet Information System for Medical Response in Disasters) project as a programmer after successfully designing and implementing a "WiFi Public Address System for Disaster Management" as my senior engineering project at UCSD. Responsibilities as an Embedded Device Programmer included:• Developing & maintaining code for a custom dual processor (PIC & Ubicom) embedded system.• Debugging and testing the device both in the lab and on the field.• Assisting the middleware developers by creating new protocols to allow communication with the backend database.• Demonstrating systems for guests & customers of Cal-IT2 and deploying the devices in field tests.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Electrical Engineering

Education record