- Accountable for providing information to Long Island Rail Road customers and the general public about all aspects of the Long Island Rail Road, including but not limited to service announcements, delays, and policies.-Ensure Assistant Station Master communications with Train Crews and Ushers is consistent with all PIO messaging.-Monitor LIRR Train service via the Movement Bureau, Customer Communication Coordinator, or any other source as instructed.

-Accept incoming calls and make outgoing calls as required to follow-up on a customer matter, provide information on rules and regulations , on-board information,rates, schedules, service status, station/facility information, trip planning, fare purchase options, and permit or other application/policy procedures for all MTA Agencies.- Document all calls using a Communication Database System and provide customer with a confirmation number for incidents that require investigation and/or follow-up.- Access and update manual forms and/or automated systems on behalf of customers for transactions including, but not limited to, customer account information, accident reports, damage claims, delay verification's and payment transactions.

•Assisted in development and maintenance of general project estimating/control tools, procedures, protocols and processes. Helped Launch MTA eTix (LIRR Mobile Ticketing Solution) to streamline process, reduce costs and enhance customer experience.•Responsible for producing monthly analysis detailing actual versus forecast revenue, expenses and subsidies to monitor profitability trends and help management identify cost savings opportunities.•Served as a point of contact for intradepartmental and constituent agency questions and inquiries concerning financial reports and related items.•Launched MTA eTix (LIRR Mobile Ticketing Solution) to streamline processes, reduce costs and enhance customer experience.

•Primarily responsible for identifying inefficiencies in the business services department to build solid relationships with customers based on the quality of service.•Formulated effective recommendations for cost reduction measures, maintained/consolidated budget and accounting systems and produced financial reports to senior management.

•Helped coordinate project estimating and scheduling efforts to apply insulation materials to reduce the passage of heat, cold, smoke or fire.•Completed projects on time and within budget that met or exceeded customer requirements and expectations.

•Constructed comparable enterprise value and leveraged loan analyses to evaluate deal structures and pricing.•Coordinated efforts across the Lending division and other areas of the bank in order to foster communication and efficiency.•Analyzed financial statements to pinpoint areas with potential to realize a greater cash flow.

•Provided project management support by preparing presentation and marketing materials for use in client meetings, covering topics such as financing alternatives, treasury and derivatives services and cross-sell of other products.•Conducted comprehensive company and industry research relevant to our client base in order to identify gaps and opportunities for improvement.•Verified, analyzed and reported on routine financial indicators (Accounts Receivables, Cash Flow and Budgets) to summarize the current and predicted environment.