Nick Wilder Email & Phone Number

Columbus, Ohio, United States

Dublin, Ohio

Columbus, Ohio Area

• Managed the implementation of specialty software including, but not limited to: Falcon.io, Emma Email Marketing, Sitefinity CMS, and Mappedin CMS which impacted 100 plus Washington Prime Group associates.
• Developed, communicated, and enacted training material in the form of documents, videos,and face-to-face classes
• Established strategy to position the Washington Prime Group Marketing department and field users for successful execution of tactics and software. Attributed to the success of 3 major marketing campaigns and projects.
• Maintained and strengthened vendor relationships allowing efficient software usage.

Dublin, Ohio

• Assisted customers and consulting resources with various technical issues related to the use of Macola ERP software via remote connection, email, online chat, or telephone.
• Deployed VMware virtual environments in efforts to test internal and customer data to identify issues and pinpoint solutions.
• Dedicated exceptional support and service hours via Support Plus (a billable service provided for a more personalized customer experience)
• Utilized Microsoft SQL Server Management Studio to provide support including: script writing, database backups, query analyzation, and miscellaneous troubleshooting
• Provided feedback to development team on current and future product releases by relaying customer and personal feedback (bug reports, enhancement requests). All-the-while understanding how features factor into the.
• Balanced approximately 10 new support tasks a day ranging from basic troubleshooting to database manipulation/script development.

Lead operations for general-merchandise inventory totaling over $1 Million while utilizing associates and resources to maintain a customer oriented focus. Identified and took advantages of sales opportunities by enacting a mix of company directed and self-developed strategies; increased revenues by an average of 5% per month.

Processed and accounted for invoices totaling over $50,000 a week from suppliers and vendors.Ensured that incoming shipments are met within proper time frames and agreed upon terms. Established communication with proper channels on behalf of the store to meet store needs such as maintenance, labor, and inventory control.

Whitehall, Ohio

Reviewed end-day receivables for more than $200,000 in gross revenues per dayEnsured proper documentation was prepared and reviewed for daily, weekly, and monthly financialreportsSupported management through various office processes auditing and reporting, from financial topersonnel issues

Implemented cross-cultural skills to communicate, coordinate, and lead multiple teams to accomplishvarious projects.Served multiple clients, in tandem, while overcoming linguistic, cultural, and technical barriers. Managed personal and professional time to effectively accomplish goals and exceed client expectations.

Multiple Locations

Organized large retail shipments to keep stock room streamlined.Audited consumables so that appropriate quantities and varieties were always available for purchase.Constructed promotional floor displays throughout the store.Notified exceptional customers via telephone of special sales and new merchandise shipments.Trained new employees in policy and.

Marketing, Business, Management, Marketing, And Related Support Services

Activities and Societies: President of Mu Kappa Tau National Marketing honor society Ohio University chapter Ohio University Global.

Education record

Education record