Nicholas Willis Email & Phone Number

Newburgh, In, Us

Corporate lead for underwriting strategy, development, and profit of BOP-Property & Casualty and Worker’s Compensation for Small Commercial business

United States

Consulting for, and investment in, Blockchain services, specifically focused on Non-Fungible Token (NFT) projects and Decentralized Autonomous Organizations (DAO’s).

San Antonio, Tx, United States

Created and grew E-Commerce company to $600,000 annual sales run rate in first year.Year 1 net margin of 34%.

San Antonio, Tx, United States

Director for Corporate Underwriting, responsible for Automobile line of business management across all Commercial Lines markets

San Antonio, Texas Area

Managed the Automobile Line of Business for Small Commercial Underwriting, including P&L, underwriting guidelines and processesHome Office liaison for Consolidations and Specialty departments, and International/Global Line of BusinessOversaw Small Commercial Non-Affinity underwriting programsManaged Small Commercial Underwriting Authority process for all underwriting staffLed the Small Commercial Underwriting Quality Audit process

San Antonio, Tx

Responsible for leading countrywide Small Commercial Regional Underwriting Managers and provided Field underwriting support as follows:Managed the underwriting quality audit process, including follow-up training and development of Underwriters and Sales ManagersOversaw Small Commercial underwriting training programsAssessed and determined risk tolerance for multi-million dollar book of business consolidationsEstablished, implemented, and monitored Underwriting Best Practices that ensure compliance with statutory and regulatory requirements, and identified training needs to support the technical development of staffAnalyzed management reports and identified pricing and loss trends that were inconsistent with plan objectives, and provided insightful data and trend analysis to identify disconnects with strategyAssisted in developing pricing and underwriting strategies to assure growth and profitability objectives were exceeded, and influenced the direction of the region as a thought partner and leaderActed as a resource to all small commercial employees regarding underwriting issues and referralsMonitored outcome of file reviews to include underwriting quality, pricing decisions, proper utilization of Loss Control and Premium Audit

San Antonio, Tx

Responsible for profit and growth of a Small Commercial, Multi-Line Renewal book of business, across three divisions.Demonstrated exceptional strategic thinking and leadership abilities to achieve 100.7% to plan on $1.3 Billion retention premium goal, 91% Combined Ratio and 16% ROE for YE2014.Responsible for the development and coaching of multiple Underwriting Managers and their Underwriting staff.Led a project to transform the countrywide Small Commercial renewal underwriting model, including all processes and procedures for how the company underwrites and interacts with agents and customers. Successful implementation led to significant increases in agency satisfaction, retention rates, timeliness, and employee survey results.

San Antonio, Tx

Oversaw underwriting operations of a $365 Million Commercial, Multi-line Renewal book of businessIncreased Work Environment Index employee engagement score from 3.4 (10th percentile) to 4.6 (91st percentile countrywide) in a year's timeEffective development and coaching led team to surpass underwriting quality goal by over 5 points in 2010Led the At-Risk Retention Team pilot, resulting in a 7% reduction in cancellation rate versus the control groupPassionate Performance Leadership champion and trained thirty-nine leaders on how to implement the methodologies with their teamsBestowed guidance and leadership as the management liaison for 500+ employee clubLed, contributed to, and supported various corporate initiatives and projects to include the countrywide renewal workflow redesignHead of regulatory and compliance for the Western Division Small Commercial Underwriting office, with accountabilities to include handling Department of Insurance and customer complaints

San Antonio, Tx

Separately co-managed two of the top producing small commercial territories in the country at $167 Million and $234 Million TWP for both new business and renewalsConsistently met or exceeded team performance goals in key areas such as quality, profitability, and production with an average of 15 direct reportsIncreased performance of newly acquired team by improving quote timeliness, resulting in a 10.3% issue ratio increaseImproved team results of New Business same day decision to customers from a low of 22% to a high of 75% from 3Q07 to 3Q08, a 341% increaseEnhanced customer satisfaction and reduced business cost by decreasing team missing info from a high of 24% in 4Q07 to a low of 10% in 2Q08, a 59% reductionWon three consecutive team President’s Awards, recognizing the top Regional Office in the country

San Antonio, Tx

Responsible for individual new business production territory as well as coaching and mentoring a team of sevenDirected monthly large lines meetings with office-wide staff to find ways to profitably bind large new business policies and retain large renewalsEducated office-wide staff through multiple training seminars on effective selling techniquesLed reviews of unprofitable agencies and set corrective action plans for improvementCoordinated with Corporate Home Office to complete a focused Quality Analysis book of business review

San Antonio, Tx

Earned increasing levels of responsibility and authority in new business and renewal underwriting capacities Built and grew my assigned new business territory’s monthly production nearly 350% in under two years, from $160,000 per month to over $550,000 per monthWon multiple Monthly Sales Champion awards as well as Sales Champion of the Year for 2004Honored as an Excellence Award Winner for 2004, recognizing the top 5% of all Hartford Field and Service Operations P&C employeesAppointed as a Construction Resource for the Western Division, responsible for leading training sessions on underwriting construction business profitably