Overseeing various athletic programs for children, teens, and adults involves ensuring their safety, quality, and accessibility. My role includes managing coaches, instructors, and program participants while collaborating with other departments and community partners. I make analytical decisions to drive revenue growth for the organization, utilizing data collected and office suite tools.

Provided exceptional customer service, assisting shoppers with product selection and ensuring a positive in-store experience. My role involved maintaining product displays, managing inventory, and handling transactions efficiently. I was also responsible for staying informed about the brand's latest offerings and promotions, contributing to sales goals, and fostering a welcoming atmosphere that encouraged repeat business.

Contributed to the design, and execution of immersive escape room experiences. I supported game operations by assisting in room setup, ensuring technical accuracy, and interacting directly with customers to enhance their experience. Additionally, I played a role in organizing events and gathering feedback to improve game quality, all while ensuring each guest had a memorable and engaging visit.

Organized and facilitated meetings with sales executives and clients to gather the necessary data for filing Employee Retention Tax Credits (ERTC). Utilizing Zendesk and Salesforce, I managed and tracked all client interactions and data collection processes. My responsibilities included analyzing customer inquiries, documenting feedback, and ensuring all relevant information was accurately captured in the systems. This approach allowed me to streamline communication, improve data accuracy, and ultimately support the successful filing of ERTC claims.

Coordinated the company's client feedback program, which was essential in helping leadership make informed strategic and operational decisions to better support their customer base. Through this process, I developed a strong understanding of survey design, data collection, analytics, and the critical role that data plays in the decision-making process.