Nick Batten-Mccrae Email & Phone Number

Glasgow, Scotland, United Kingdom

Working within the EMEA Revenue Management Operations team to support and manage execution of global and continent initiatives, programs, and promotions. Also supporting the execution of key Revenue Management operational priorities including discipline training, systems audits, rollouts and adoption, communications, recognition, and overall project management.Duties also include assistance to the Area Directors of Revenue Management of the United Arab Emirates and UKI & Nordics areas… Show more Working within the EMEA Revenue Management Operations team to support and manage execution of global and continent initiatives, programs, and promotions. Also supporting the execution of key Revenue Management operational priorities including discipline training, systems audits, rollouts and adoption, communications, recognition, and overall project management.Duties also include assistance to the Area Directors of Revenue Management of the United Arab Emirates and UKI & Nordics areas, assisting in revenue maximisation through analysis, communication and system monitoring. Also mentoring a fellow team member and working with other disciplines on pipeline talent to ensure the continued longevity of the overall team. Show less

Field Based

A role supporting hotels throughout Europe remotely and on site with Revenue Management expertise on request. This includes one on one and group training, coverage of revenue manager roles due to sickness and guidance on system use and strategy in order to achieve the overall hotel goals.• Compile and deliver individual and group trainings based on specific needs of the scenario ensuring the use of the three key learning styles for best results• Using Microsoft Office, Opera and many in… Show more A role supporting hotels throughout Europe remotely and on site with Revenue Management expertise on request. This includes one on one and group training, coverage of revenue manager roles due to sickness and guidance on system use and strategy in order to achieve the overall hotel goals.• Compile and deliver individual and group trainings based on specific needs of the scenario ensuring the use of the three key learning styles for best results• Using Microsoft Office, Opera and many in house systems and databases on a daily basis in order to assist in Revenue Management duties• Implement pricing strategies to achieve and surpass budget and forecast using historical trends, pickup patterns and business on the books to make pricing and strategy decisions daily • Assist in creating yearly rolling forecasts on a monthly basis and budget process on a yearly basis• Implement and maintain pricing for OTA’s, liaising with market managers from Expedia and Booking.com Show less

Glasgow, United Kingdom

Performing the role of rooms revenue manager for 3 hotels spanning Scotland and the North East of the UK, totalling approx 540 rooms. This involved working in a cluster with 4 other members of staff who collectively covered all of Scotland and North East England totalling 1500 rooms approx.• Principal leader of weekly strategy meetings via conference call, presenting data in easy to understand formats to key stakeholders in order to achieve support for strategies and initiatives to enable… Show more Performing the role of rooms revenue manager for 3 hotels spanning Scotland and the North East of the UK, totalling approx 540 rooms. This involved working in a cluster with 4 other members of staff who collectively covered all of Scotland and North East England totalling 1500 rooms approx.• Principal leader of weekly strategy meetings via conference call, presenting data in easy to understand formats to key stakeholders in order to achieve support for strategies and initiatives to enable to the hotel to achieve yearly budget and linked goals• Active daily use of Excel reports to analyse data from raw sources using pivot tables and similar tools to assess demand, performance and supporting data for strategy meetings• Compiling monthly forecasts by using historical data, analysis and trends at a market segment level, as well as assisting with configuring yearly budgets for the hotels • Training new staff as part of their 'onboarding' plan as well as facilitating regular training sessions to help other departments understand the revenue management philosophy Show less

Glasgow, United Kingdom

In the role of Specialist I was responsible for assisting customers with queries around purchasing products, after sales care and basic troubleshooting of their Apple devices in an Apple Store setting.• Professionally representing the Apple brand on the retail sales floor, always engaging with customers using the Apple 'steps of service' to ensure a complete solution to their visit• Problem solving customer devices daily to troubleshoot issues with their technology and assisting them to… Show more In the role of Specialist I was responsible for assisting customers with queries around purchasing products, after sales care and basic troubleshooting of their Apple devices in an Apple Store setting.• Professionally representing the Apple brand on the retail sales floor, always engaging with customers using the Apple 'steps of service' to ensure a complete solution to their visit• Problem solving customer devices daily to troubleshoot issues with their technology and assisting them to get further support in some cases where this was needed including dissatisfied customers• Extra duties and responsibilities also carried out - elected as a store mentor to train new team members as well as being an employee forum representative, lead cashier duties and in-house information systems and technology subject matter expert Show less

Norwich, United Kingdom

The role was providing top quality customer service over the phone to the over 55's market, selling holidays and coach tours using a computerised booking system from inbound calls.• Meeting and exceeding targets for specific products and destinations• Knowledge of Microsoft office and internal systems for processing bookings for customers• Using teamwork skills to achieve targets and sales through close communication and monitoring

Norwich, United Kingdom

The role was being the welcome face of a small 30 roomed hotel and performing receptionist duties which ranged from check in, cash control and duty manager shifts.• Check in and check out of guests ensuring excellent customer service skills were used at all times• Upselling of rooms and services, ensuring maximum occupancy and revenue• First point of communication for guests in person or by phone and email

Epcot, Walt Disney World, Florida

Working for Disney involved a years work placement in their 'Epcot' park in Walt Disney World in Orlando, Florida. The role included selling UK themed merchandise to guests in an authentic UK setting.• Providing excellent Disney standard guest service to visitors to a UK themed Pavilion• Upholding and demonstrating the ‘Disney Service Basics’ at all times, a role model cast member • One of the Disney legacy trainers for the area, training as per guidelines and passing on knowledge… Show more Working for Disney involved a years work placement in their 'Epcot' park in Walt Disney World in Orlando, Florida. The role included selling UK themed merchandise to guests in an authentic UK setting.• Providing excellent Disney standard guest service to visitors to a UK themed Pavilion• Upholding and demonstrating the ‘Disney Service Basics’ at all times, a role model cast member • One of the Disney legacy trainers for the area, training as per guidelines and passing on knowledge gained Show less

Chertsey, Surrey

The Rides and Attractions role was in place to manage all admin tasks for the Rides and Attractions department, dealing with paperwork, communication, staff and park duty manager shifts on a daily basis.• Compiling and sending payroll reports weekly for 300+ staff• Monitoring an open plan office of 50+ people, maintaining supplies and office equipment• Facilitating company inductions periodically, delivering company values, policies and procedures tonew staff• Filing of… Show more The Rides and Attractions role was in place to manage all admin tasks for the Rides and Attractions department, dealing with paperwork, communication, staff and park duty manager shifts on a daily basis.• Compiling and sending payroll reports weekly for 300+ staff• Monitoring an open plan office of 50+ people, maintaining supplies and office equipment• Facilitating company inductions periodically, delivering company values, policies and procedures tonew staff• Filing of health and safety paperwork in accordance with the law, including staff training and assessment• A side task of this role being to help with staff events, the monitoring of the budget and delivery of staff social events Show less

Chertsey, Surrey

The Operations controller role was based in the park control room, the hub for radio and telephone communications, CCTV operation and dispatching of staff and services. At times this meant major incident control working with key stakeholders across all levels and also the emergency services.• Working alone or as part of a team to relay messages between parties working on park• Excellent knowledge of emergency procedures as per the code of safe working practice• Training of new… Show more The Operations controller role was based in the park control room, the hub for radio and telephone communications, CCTV operation and dispatching of staff and services. At times this meant major incident control working with key stakeholders across all levels and also the emergency services.• Working alone or as part of a team to relay messages between parties working on park• Excellent knowledge of emergency procedures as per the code of safe working practice• Training of new controllers on both a theory and practical basis, shadowing new members of the team Show less

Bachelor Of Science (Bsc), International Hospitality And Tourism Management, 2:1

Activities and Societies: Distance Learning Studying on a part time basis at home, not physically attending the university. High end 2:1.

Hnd, Travel And Tourism Management, Distinction

Activities and Societies: Events Organisation Studied a Higher National Diploma in Tourism Management

'A' Levels, Psychology, Media Studies And General Studies, C, D, D

Activities and Societies: Reading club - helping lower years with reading, grammar and spelling Studied Media Studies, General Studies.

Gcse'S, Various - See Description

Activities and Societies: After school computer group English Literature - B Science (Double Award) - BB French - B Sociology - B.