Nicholas Bayly Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Led the management of national and international voice traffic for the whole enterprise with a $10 million a year portfolio, engaging vendors to create cost savings and improved customer services. Created a full numbering plan administration system, using Power Automate and Alteryx to ETL data, Snowflake to store and create business intelligence, and Tableau as a reporting interface that had Executive level reach. Supported the department through project management, data analysis, and automation. As considered an expert on voice traffic data, continued to play key role in implementing and supporting third-party software, creating vital reporting processes for the organization. Created custom alerts for data discrepancies, leaks, or other issues providing valuable insights on data requirements and quality.

Calgary, Alberta, Canada

Analyst in numerous cost savings, revenue assurance, reporting, and revenue generation projects. As the Enterprise was lacking significant line of sight into legacy intercarrier voice traffic invoicing, created a dedicated VM MySQL Server, with custom SQL reporting and automated invoicing, generating revenue of $300k/annually. Was prime technical contact implementing third party vendor SaaS for National and International Voice traffic cost rating, and route optimization. Created a critical translation layer to convert the best cost routing into a script compatible with the toll switch. Created complex reporting for Local Number Portability inter carrier billing generating $60k/mo. Supported other development and optimization projects for various teams in the implementation of necessary operational processes, revenue assurance, and cost avoidance.

Calgary, Alberta, Canada

Presented with the opportunity of a temporary position with this critical team. Rose to the occasion learning and applying diverse and high-level company knowledge including Security Information and Event Management (SIEM) monitoring as well as auditing SOX Compliance, change management control, testing, etc. Coordinated work with Security operations, Database Administrators, Windows Access Management, etc. Led numerous projects for example, conceived and implemented an Access Rights Review of all Privileged Users using a PowerShell script. Also responded as a Privacy Officer Representative to customer requests.

Consistently demonstrated strong commitment to fostering exceptional customer service and expanding technical knowledge, centered around achieving One Call Resolutions. This dedication resulted in role addressing escalated customer concerns and providing ongoing support and mentorship to new TSRs. Gained recognition for my leadership and mentorship abilities, earning a reputation as an approachable and effective problem solver.

Dynamic position at one of the most progressive and active Business Associations in the Lower Mainland. Duties included:- Events coordination- Increased sales of events through: * cold calling * web content management * timely email correspondence * professional quality printed marketing material- Events execution- Researched & Coordinated Government policy reports- Helped to developed initiatives to increase corporate social responsibilities.