Nicholas Bayly Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Led the management of national and international voice traffic for the whole enterprise with a $10 million a year portfolio, engaging vendors to create cost savings and improved customer services. Created a full numbering plan administration system, using Power Automate and Alteryx to ETL data, Snowflake to store and create business intelligence, and.

Calgary, Alberta, Canada

Analyst in numerous cost savings, revenue assurance, reporting, and revenue generation projects. As the Enterprise was lacking significant line of sight into legacy intercarrier voice traffic invoicing, created a dedicated VM MySQL Server, with custom SQL reporting and automated invoicing, generating revenue of $300k/annually. Was prime technical contact.

Calgary, Alberta, Canada

Presented with the opportunity of a temporary position with this critical team. Rose to the occasion learning and applying diverse and high-level company knowledge including Security Information and Event Management (SIEM) monitoring as well as auditing SOX Compliance, change management control, testing, etc. Coordinated work with Security operations.

Consistently demonstrated strong commitment to fostering exceptional customer service and expanding technical knowledge, centered around achieving One Call Resolutions. This dedication resulted in role addressing escalated customer concerns and providing ongoing support and mentorship to new TSRs. Gained recognition for my leadership and mentorship.

Dynamic position at one of the most progressive and active Business Associations in the Lower Mainland. Duties included:- Events coordination- Increased sales of events through: * cold calling * web content management * timely email correspondence * professional quality printed marketing material- Events execution- Researched & Coordinated Government.