Leveraging deep expertise in customer experience and strategic growth, providing management consulting services focused on transforming client engagement and operational excellence. Developing tailored strategies to drive revenue, enhance brand loyalty, and position businesses as leaders in their industries. Empowering clients to achieve measurable results through innovative, customer-centered solutions and market insights.

Developed and executed strategies to elevate customer satisfaction and loyalty, improve customer journeys, driving revenue growth. Designed impactful programs to enhance engagement, aligning customer experience initiatives with core business goals to strengthen brand reputation and drive results in experiential retail.

General Management of two SC outlet centers and Regional Marketing Manager responsibilities for 14 outlet centers - to include working with field managers and corporate marketing team to help improve center results through the development of and successful execution of an integrated marketing strategy for each property

Williamsburg Premium OutletsOverseeing the overall operations, marketing, leasing, budgeting, and P/L of a successful outlet shopping center totaling over 520,000 sf of GLA including over 135 national and international retail brands.

Prime Outlets - WilliamsburgReal estate management with goal to increase value of asset and to produce ever increasing lease revenue, FFO and NOI/EBITDA. Shopping Center operations, marketing, community/government relations relations, PR, leasing, and overall asset management.