Nicholas Betterton Email & Phone Number

Medford, Or, Us

Grants Pass, Oregon, United States

- Supports IT needs of administration and providers in a hospital setting.- Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Maintains and monitors workstations and provide end-user support on LAN, WAN, and internet systems.- Creation and management of user accounts within Active Directory, Exchange, and Mitel systems.- Troubleshooting and resolution of problem tickets.

Ashland, Oregon, United States

- Monitored on premise network and server infrastructure.- Administered a primarily Windows Server 2012-2022 multi-site environment.- Worked with the Support Team on maintaining the on-site network.- Collaborated with Operations Team to manage administration and integrations for the organization'sShare-point Intranet and third party cloud-ware services.- Participated in 24x7 on-call support rotation schedule.- Created and updated documentation as directed by Operations Manager.

Ashland, Oregon, United States

- Managed Help Desk tickets in a timely manner.- Responded to customer issues via phone, email and computer chat.- Provided customer assistance.- Documented customer interaction.- Ran diagnostics to resolve customer reported issues.- Escalated issues to the next Tier with next level of difficulty.- Installed, made changes and repaired computer hardware and software.- Followed up with customers to ensure issues are resolved.

San Jose, California, United States

- Monitored, troubleshot, and repaired issues on bus and train passenger Wi-Fi systems.- Consistently met tight SLA deadlines for resolving issues and closing any problem tickets.- Installed, configured, and updated firmware of network switches, wireless access points, modems, and other network devices.- Demonstrated excellent customer service while attending issues on-site at customer premises.- Administered a primarily Linux based environment. - Maintained inventory of hardware and submitted parts for RMA when necessary.- Documented preventative maintenance work performed while not responding to tickets.