Duty Manager
CurrentIn my current role as Duty Manager at Dan Murphy's, I lead daily operations and work to build a culture of excellence. My responsibilities encompass strategic team leadership, where I manage task allocation and conduct training sessions to elevate product knowledge and customer service standards. In addition, I've implemented stock management protocols, streamlining inventory processes and optimising product availability. My customer-centric approach has significantly enhanced the shopping experience, resulting in improved satisfaction levels. I also play an important role in maintaining compliance with company policies and industry regulations, ensuring a safe and efficient retail environment.