Nicholas Booker Email & Phone Number

Lake Orion, Michigan, United States

- Complete work orders consisting of primarily indoor painting, trim repairs, carpentry (subfloor), landscaping, minor plumbing and cleaning of vacant homes- Use of Quickbooks to managed work orders and effectively balance outgoing expenses, incoming revenue, and important tax information- Recorded and reported finances to supervisors for review and approval

Rochester Hills, Michigan, United States

- Perform new connects, reconnects, upgrades and disconnects for residential television, internet and phone services.- Troubleshoot all services up to WOW Cable standards and specifications.- Installations could include relocating cable outlets, adding converters and modems, interior and exterior wiring paths.- Provide first-class customer service including detailed customer education on all products.

Greater Grand Rapids, Michigan Area

- Initiate about $100,000 - $300,000 in monthly invoices, file invoices and signed agreements.- Monitor contract opportunity process for accuracy and data quality.- Compile statistical metric reports and applies business analysis for continuous monitoring and identification of operational strengths and inefficiencies. - Collaborate with business stakeholders to interpret business and user needs to realize efficiency improvements and automation possibilities.- Salesforce dashboard creation.- Manage and troubleshoot Salesforce integration with other internal systems.

Greater Grand Rapids, Michigan Area

Completed 10 - 30 weekly freight quotes along with other dedicated freight projects. Secured approximately 5 - 10 weekly loads at average load revenue of $1.5K. Collaborated with 60 customers and over 400 carriers, mediating potential transportation projects; this involved phone and email communications to negotiate successful cost-effective rates.Documented historical data to verify potential contracts and formulate competitive estimates. This reduced average call duration and improved efficiency, allowing for 50% increase in new business development. Cultivated new business relationships, updating carrier lists and fostering growth through email campaigns. This reduced process development expenses by more than 15%, streamlining operations and achieving higher benchmarks.Secured mutually beneficial rates, informing clients of all shipment data; this included dates, invoicing, track and trace for pickup, transit and delivery.Managed various load types, including dry van, refrigerated, flatbed and white-glove. Diversified prospective contracts, allowing for efficient matching of regions, operations and financial constraints. Developed efficient spreadsheet for continual quoting and negotiation. Evaluated cost margins and profitability, examining delivery success ratios. Employed effective strategies to improve metrics through carrier development and matching.

Greater Grand Rapids, Michigan Area

Managed 60 calls daily, addressing pain points and offering proven action plans and customized solutions.Prospected 60 new and existing customers regularly on products and upgrades; this involved consistent, energetic communication and follow-up with approximately 100 accounts weekly.Targeted customers’ needs effectively, leading to consistent 5% conversion rate.Diversified marketing appointments and phone consultations to nurture new business; this involved market research for advertising campaigns and hard sales closings. Optimized marketing plans to target high-value audiences.Participated in daily meetings, facilitating growth among team members; this involved performance review and brainstorming to generate new ideas and answer key questions.Cross-trained with various departments to understand and communicate product benefits more efficiently.Pinpointed effective language with insight-gathering and objection-handling techniques.

Lake Orion, Michigan, United States

Used Quickbooks to manage Sales, Marketing, Operations, Scheduling, Production, Hiring, and all other aspects of an exterior residential painting business.Generated $90,000 in door-to-door sales/revenue from conducting 120 face-to-face customer proposals, and secured approximately 40 painting projects at an average job size of $2,000.Successfully trained 9 employees and produced exterior paint projects with 98% customer satisfaction while continuing to grow the business.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record