Nicholas Bragg Email & Phone Number

Mill Valley, Ca, Us

Boca Raton, Florida, Us

Us

Coaching, Exercise, Health, Fitness, and Travel. 400+ articles published with more than a dozen Orgs.

Pasadena, Ca, Us

Led the exponential growth phase for a Seed-round Fintech Company. Utilize strong negotiation and sales strengths to close on a new acquisition in 2021 for a company who had recently received $90M in Series B funding. - Maximize productivity and quality by launching a new CAC and onboarding strategy.- Achieved 156% to goal in new ARR, breaking a company record.- Boost retention by providing exemplary account management.- Earned a 96% on CSAT score; 92% of newly-created processes were adopted and implemented company-wide.

Intuition Robotics is the creator of ElliQ™, the Active Aging Companion, which helps older adults stay active and engaged with a proactive social robot that overcomes the digital divide.

San Francisco, Ca, Us

Reduced churn from 3.18% to 0.83%Reduced AVG resolution time from 3+ days to 23 hours.Reduced AVG response time from 7+ hours to 43 minutes.Maintaining CSAT of 94%+Launched FAQLaunched Account Management Division

San Ramon, California, Us

Spearheaded a global sales territory, driving profitability and exceptional customer service across three continents. Executed high-end cloud-based sales, promoting more than $10M in international hardware.Advanced customer experiences and business growth by creating a tri-departmental set of responsibilities that maximize care throughout the client lifecycle. Established expectations and quality standards based on company missions and goals. Delivered an innovative system for tracking Sales / CS Methodology & Performance metrics, MEDDIC. Worked closely with the CEO to refine short and long-term goals and specify new business initiatives. Facilitated open communication between C-Suite and management teams at each location.

San Francisco, Ca, Us

Launched a premiere sales and customer success model that inspired lucrative growth and client satisfaction. Instrumental in building the organization into an industry-leading company as the #1 hire with a company-wide client base of over 40M. Enhanced sales growth by revitalizing new processes for sales, customer support, and account management via phone, chat, and email platforms. Surpassed set revenue objectives every quarter throughout time with the company. Achieved a CSAT of 90% with more than 2K client interactions daily; known as a client advocate. Cultivated a positive company culture with a GlassDoor rating of 4.88 across more than 75 reviews.

San Francisco, Ca, Us

SeatMe was acquired by Yelp in late July. My role shifted toward collaboration with the Yelp & SeatMe platforms.

San Francisco, Ca, Us

Reported to: CEO

Reported to: CEOAssisted with increasing client base leading up to launch.Assisted with creation and roll-out of sales model.Assisted with full Salesforce integration.

Specifically selected as the first hire at the division due to reputation for excellence and a dedication to customer satisfaction. Encouraged substantial growth by evaluating current practices, identifying operational needs, and building hard-hitting sales and customer support processes from the ground up.

General Sports Writer and 49ers Beat Writer

Mountain View, California, Us

Reported to: Sales ManagerI continued my tenure with Homestead after the acquisition with Intuit. Taking on a larger role within Intuit, I became heavily involved with the development of new SKU's and marketing.With Intuit I was consistently 200-300% to budget in every major revenue-based goal. Was named to the Intuit CEO Club for FY '09 (top 3%).

Tempe, Arizona, Us

Reported to: Sales ManagerHomestead's flagship product is/was a do-it-yourself WYSIWYG website builder, with the ultimate goal of helping small businesses create a web presence.My role within Homestead was consultative short-cycle telesales. Named Salesman of the Month shortly after signing on.Homestead was acquired by Intuit in December of 2007

Richfield, Minnesota, Us

Reported to: District Business ManagerBusiness Manager. Assisted in Best Buy for Business roll-out in greater San Francisco Bay Area.Direct reports ranged from 5 to 30+ reps, ranging in roles from sales/support to administrative/operations.Created sales process for in-store B2B reps across company.My inaugural team of 5 reps placed #1 out of 800+ teams for 12 consecutive months.

Philosophy

Philosophy

Education record