Expanding the role from the previous position. Helped rescale up a separate small customer support and small development team from a total of 4 people, to a 30+ person development team. Created the current bank-wide internal and customer development support contact system. Acting as one of the head resources for internal Salesforce-based system knowledge to help flesh out and drive new software initiatives. Helped the various development teams with any pain points from day-to-day general Salesforce or deployment issues, to working larger projects as both an analyst and a developer as needed.Introduced and moved the Internal development team to an Agile Scrum based methodology system on JIRA to help manage and track project delivery. Implemented and introduced a new day-to-day bank technical support team to a Kanban-style of managing their issues on JIRA Service Desk. Helped pioneer a renewed initiative of team documentation, and source control. Managed, guided, and participated in all the Agile ceremonies for multiple teams, including one contracted third-party team, from stand-ups, sprint plannings, and retrospectives. Helped found the Agile Chapter of the bank, where we constantly looked for better ways to help improve process flow around the various development teams. Currently one of the founding members of the Wilmington Agile Communty on Meetup.Also currently assisting and helping the bank manage and implement a range of products from:Document generation via DocuSignBack-up solutions via OwnBackupMarketing solutions with HubspotAPI work in Finxact through PostmanProduct Management tracking and flow through Aha!Issue triaging through various products in Product-driven Smartsheets, Aha! workspaces, and also Development-driven JIRA, JIRA Service Desk workspaces.Various vendor communications with Salesforce, Apiture, Savana, nCino, Factual Data, Finxact, Fiserv, Marqueta, and others.

Salesforce administration and development for a 500+ employee SBA lending bank. Worked with a small team of business analysts and other internal business teams to develop and enhance functionality on the Salesforce platform. Designed and also helped maintain the existing bank's user profiles, permissions, security settings. Assisted on the creation and management on new workflow rules and processes, via Workflows, Screen flows, Process Builders, Flows, Triggers.

Leveraged strong knowledge of programming, IT systems, and pre-sales technical support to drive greater market expansion and revenue gains for this burgeoning startup company—assumed various technology roles including website development and debugging, assisted the sales team grow client base for global contacts, and managed equipment/clientele complex spreadsheets that managed IT, inventory and debugging initiatives. * Assisted in development of an online marketplace similar to eBay or Craigslist that provided a forum for sellers to list used semiconductor equipment and provided increased business revenue. * Provided senior level technology insight to develop IT operations processes and procedures, fostered business contacts, and partnered with CIO to eliminate website “bugs” or issues * Developed Excel spreadsheets that managed inventory, utilized Salesforce to manage new business contacts that grew company acceptance in the marketplace, and provided pre-sales IT presentations and support. * Completed numerous address translations using Google to translate communications from Taiwan as a possible client for reselling equipment into that market.

Utilized extensive technology experience and savvy sales strategies in development of sales of older videogame hardware and software for this second-hand videogame store. Expertly priced each item and provided technical knowledge in updating the current POS system that streamlined cash handling operations. * Installed a barcode scanner that allowed for generation of barcodes for each product and significantly reduced the time to inventory and account for all in-store merchandise. * Managed inventory and assisted customers in all technically related issues and inquiries regarding merchandise, technical system specifics, and other related initiatives. * Liaison between customers and main office regarding custom orders and repairs and accurately priced products based on rarity and supply/demand.

Served as technical intern for this real estate company with business presence in 28 offices—located in Louisiana and Mississippi. Collaborated with the head of the technology department and traveled to each site providing instruction and assistance on new software implementation projects. * Managed the main office’s database and provided over the phone technical support; executed hardware and software IT support and/or contacted next level support for resolution of complex issues. * Updated and implemented patches/fixes to hardware and software business systems and ensured all branches did not lose business network connectivity.