- Led NG911 technical discussions, aligning deliverables from RFP, SOW, and RVTM with NENA and APCO standards and NIST controls for Logging and Recording and associated infrastructure and integration.- Managed integration planning, user experience design, system architecture, test cases for FAT, SAT, and SIT, implementation, and migration with NYC Public Safety agencies and NG911 vendors.- Identified and arranged external interface requirements for ESInet, CAD, and Call Handling resources, infrastructure, and network connectivity needed for successful subsystem integration and testing.- Assisted with project planning, tracked tasks based on due dates, identified risks, and mitigated potential delays associated with deliverables and integration activities.- Effectively reported to the Program Manager, ensuring timely project deliverables and minimizing operational impact during all implementation and testing phases.

- NCIE / NCSE - NICE Certified Implementation / Support Engineer for Nice Trading Recorder (NTR 6.7)- Contracted by NICE Ltd to provide support and migration planning for Morgan Stanley.

- Effectively utilized skills acquired through NCIE and NCSE certifications to provide 1st, 2nd, and 3rd line engineering onsite support for Morgan Stanley's Trader voice recording operations.- Responsible for global system functionality, including ticketing, troubleshooting, upgrades, and migrations.- Performed root cause analysis (RCA) through methodical troubleshooting and in-depth analysis, documentation, diagnosing, and resolution of underlying issues.- Contributed to monitoring, reporting, scripting, and automation to enhance system efficiency.- Used Powershell to plan and automate global tasks including monthly patching.

- Automation Engineering – DevOps as a Service (Daas) team, research and implement proof of conceptautomated deployments for next-gen voice recording applications using internal automation tools andPowerShell.- Site Reliability Engineering (SRE) – Resiliency team, research and implement proof of concept globalinfrastructure monitoring dashboard using 3rd party applications, HTML, and SQL.- Voice Recording Operations – site monitoring, reporting, and support for legacy, current, and next-gen voice recording applications in North America and EMEA.- Online Training: DevOps, Agile, Cloud Computing, Ansible

- Project Tracking and Reporting, Sales Hand-offs, and Kick-offs for Voice Recording (VR) solutions.- Plan, Install, and Support mission-critical enterprise VR solutions from NICE and Redbox in Public Safety and Financial Compliance Call Centers.- Plan and Implement VR integration solutions for analog, digital, passive, and active VOIP for both Cisco and Avaya, BT ITS IPS, and monitoring solutions.- Work within the Service team to support organizations with over 8,000 recorded channels across 350+ virtual servers with NetApp across multiple locations.- Work with vendor Professional Services teams to perform on-site installations, upgrades, migrations, and troubleshooting.- Installation and management of SQL Server, Monitoring Viewers, SQL Error Logs and Log Files, and Event Viewer for S/W and H/W Errors.- Create Rack, Server, System, and Network diagrams using Microsoft Visio and Libre Office.- Certified training in NICE Compass, NTR/NRX, Inform, and Motorola MCC7500 IP Logging and Recording.

Project: Brewster IT Solutions is an MSP serving businesses in Healthcare and Retail by managing all aspects of client IT needs including business analysis, requirements discovery, and designing, implementing, and administering IT Infrastructure and Applications.- Worked with Stakeholders and vendors to plan, design, implement, test, and support Windows environments and Third-party applications based on client goals.- Managed project planning, including assigning tasks with corresponding due dates, maintaining project schedules, and tracking.- Created System Architecture diagrams and Project artifacts using Microsoft Visio and Libre Office.- Used Microsoft Hyper-V and Windows Server 2012 to manage Windows Server 2003-2012 Active Directory environments including Domain controllers, DNS, Sites, Trusts, Group Policy, DFS, and WSUS servers and Windows XP-10 client computers.- Created and ran SQL queries on MySQL databases for weekly, monthly, and annual sales and operations reports.- Installed and supported business firewalls, routers, switches, access points, and all support cabling and infrastructure including Fortinet, Watchguard, Sonicwall, and Netgear equipment.- Installed and supported end-to-end user connectivity and applications including Microsoft Terminal Services and IP-SEC VPNs.

- Oversaw comprehensive business operations by implementing vision and strategy, creating policies and workflows, conducting training, managing personnel (including hiring and firing), and contributing to revenue cycle management in line with CMS, HIPAA, HITECH, PCI DSS, and OSHA standards.- Increased insurance payment amounts by 30% by thoroughly analyzing benefit coverage, carrier authorization requirements, medical necessity documentation, and product procurement costs.- Reduced Days Sales Outstanding (DSO) amounts by 50% after conducting an in-depth analysis and streamlining the Accounts Receivable process to effectively capture, classify, and collect all outstanding payments.- Successfully managed company DME POS operations, ensuring compliance with CMS (Centers for Medicare and Medicaid Services) corporate standards during 5 years of accreditation audits, leading to one of the highest national ratings from our accrediting provider.- Restructured operational staff to exceed customer expectations amidst CMS reimbursement cuts and navigating the re-positioning of CMS in-network members to out-of-network Managed Care HMO plans and Competitive Bidding programs.- Optimized order fulfillment efficiency by training and upskilling the customer service team, resulting in streamlined processes and reduced turnaround times.- Developed Executive Dashboards enabling company executives and administrators to assess business profitability and identify sales and billing trends.

- Successfully implemented and managed Red Hat Enterprise Linux and Fedora networks in the Advanced Computing Lab where students developed and tested applications, equipment, and robotics for NASA programs including SEEMA, STEM, and BallonSat.- Installed and supported IDEs and data modeling software for undergraduate computer science classes and workshops including Eclipse, Visual Studio, Matlab, IDL, Multisim, Oracle, DB2, and various Linux packages for Python, Perl, Java, Prolog, and C/C++ programming.- Tutored and supported classes in HTML, C++, SQL, and Pearl.- Supported Dell PowerEdge servers, Cisco IPX router, Windows and Linux client workstations, laptops, and HP networked printers.

- Responsible for ensuring the availability and resiliency of all company IT infrastructure.- Plan, design, implement, test, and support IT infrastructure in line with CMS, HIPAA, HITECH, PCI DSS, and OSHA standards.-Migrated from legacy UNIX environment to Windows environment.- Migrated from Legacy command line-driven applications to Windows-based applications.- Managed Windows Servers 2003/2008 Active Directory environments including Domain controller, DNS, Sites, Trusts, Group Policy, DFS, WSUS servers, Windows XP and 7 client computers.- Maintained Backup and Disaster Recovery solutions over multiple locations using Symantec / Veritas Backup Exec and Windows NT backup.- Maintained IT security using Fortinet Firewalls and Symantec Antivirus Corporate Edition.- Implemented multi-site Help Desk, Network monitoring, and Inventory tracking system to proactively decrease overall IT costs and improve problem resolution times.- Implemented and supported CCTV, DVR, Avaya Partner PBX and Telecom.