Nicholas Brink Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Austin, Texas Area

Austin, Texas

The Routing Analytics team researches, develops, and improves the Predictive and Behavioral Routing product with improved analytic data. The product intelligent routes customers with an appropriate call center agent base on the behaviors and personality of this customer.

Austin, Texas

Member of the Behavioral Analytics team at Mattersight. Maintained and improved an application that performed analytics on customer call centers calls. This application provides vital information to company products such as Behavioral Analytics and Predictive and Behavioral Routing (PBR).Major Accomplishments:1. Architected an API Gateway to route internal.

Austin, Texas

Member of the Behavioral Analytics team at Mattersight. Maintained and improved an application that performed analytics on customer call centers calls. This application provides vital information to company products such as Behavioral Analytics and Predictive and Behavioral Routing (PBR).Accomplishments:1. Developed a new web portal written in Angular 4.2..

Greensburg, Pennsylvania

The Programmer Analyst works with administrative staff to optimize the use of computing technology in support of the business functions of the University. The Programmer Analyst plans, designs and implements database and web interface solutions/integrations using the University Intranet, Jenzabar SIS, Infomaker, portal systems and other vehicles. The.

Greenburg, PA

Assisted students, faculty, and staff with technology problems via phone and in person. Maintained an electronic ticket system to keep track of pending and completed tasks. Supported technology on campus. Worked as a team to accomplish tasks with Solution Center staff members. Had a major roll in setting up a campus wide software distribution system and.

Mount Pleasant, PA

Maintain the electronics and outdoor furniture sections at Kmart. Sell electronics including televisions, games, cameras, tablets, etc. I have to use my knowledge of the previous items to help customers make decisions.

Seton Hill University

Main objective is to provide students and faculty with quick solutions to technical problems that they may be having. My main job is answering phone calls and attempt to solve their issue. I have to then input the problem into a ticket system to keep track of on going and solved problems. Students and faculty also can walk into the center to solve their.

Set up for weddings and events. Helped plan the layout. Served food, cleaned up afterwords. Provided people with anything they needed such as drinks, silverware, etc.

Bachelor Of Science (B.S.), Computer Science

Bachelor Of Science (B.S.), Computer Science