Nicholas Brink Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Austin, Texas Area

Austin, Texas

The Routing Analytics team researches, develops, and improves the Predictive and Behavioral Routing product with improved analytic data. The product intelligent routes customers with an appropriate call center agent base on the behaviors and personality of this customer.

Austin, Texas

Member of the Behavioral Analytics team at Mattersight. Maintained and improved an application that performed analytics on customer call centers calls. This application provides vital information to company products such as Behavioral Analytics and Predictive and Behavioral Routing (PBR).Major Accomplishments:1. Architected an API Gateway to route internal private APIs for client use. This is a new product and will soon provide a new revenue stream.2. Architected a new OAuth2 specification service. This service is used to authenticate to the API Gateway.

Austin, Texas

Member of the Behavioral Analytics team at Mattersight. Maintained and improved an application that performed analytics on customer call centers calls. This application provides vital information to company products such as Behavioral Analytics and Predictive and Behavioral Routing (PBR).Accomplishments:1. Developed a new web portal written in Angular 4.2. Converted a legacy Rest API to a more organized and maintainable framework.3. Implemented Consumer Driver Testing (PACT) for my team using both the PACT-PHP and PACT-Node frameworks.4. Developed the latest version of the PACT PHP framework (https://github.com/pact-foundation/pact-php)5. Currently developing an OAuth2 Authorization server in NodeJS/Typescript.

Greensburg, Pennsylvania

The Programmer Analyst works with administrative staff to optimize the use of computing technology in support of the business functions of the University. The Programmer Analyst plans, designs and implements database and web interface solutions/integrations using the University Intranet, Jenzabar SIS, Infomaker, portal systems and other vehicles. The Programmer Analyst analyzes needs, designs, writes and tests new programs and applications. The Programmer Analyst also supports the administrative users of the University in their use of computer administrative systems, including but not limited to; the Jenzabar EX student information system, PowerFAIDS, Infomaker reporting system, Jenzabar JRM, Astra Schedule, Dynamics financial system and the card access system. The Programmer Analyst works closely with other IT staff to ensure users are receiving the best service and support possible.Accomplishments:1. Led the second half of the integration of the new Admissions CRM (Jenzabar Recruitment Manager).2. Developed and launched a new intranet connecting all students and staff throughout the university to necessary applications and web portals.3, Administer the Universities ERP (Jenzabar) including permissions, troubleshooting, and keeping the software up to date.4. Write reports in SQL for as needed including government requirements.5. Maintain database and web servers.

Greenburg, Pa

Assisted students, faculty, and staff with technology problems via phone and in person. Maintained an electronic ticket system to keep track of pending and completed tasks. Supported technology on campus. Worked as a team to accomplish tasks with Solution Center staff members. Had a major roll in setting up a campus wide software distribution system and continue to maintain it.

Mount Pleasant, Pa

Maintain the electronics and outdoor furniture sections at Kmart. Sell electronics including televisions, games, cameras, tablets, etc. I have to use my knowledge of the previous items to help customers make decisions.

Seton Hill University

Main objective is to provide students and faculty with quick solutions to technical problems that they may be having. My main job is answering phone calls and attempt to solve their issue. I have to then input the problem into a ticket system to keep track of on going and solved problems. Students and faculty also can walk into the center to solve their problems.

Set up for weddings and events. Helped plan the layout. Served food, cleaned up afterwords. Provided people with anything they needed such as drinks, silverware, etc.

Bachelor Of Science (B.S.), Computer Science

Bachelor Of Science (B.S.), Computer Science