-Supervise Patron Services Associates while on assignment with the Preferred Services division, including training, maintaining documentation, and monitoring performance.-Implement strategy for Preferred Services division, focused on outbound sales calls to select lead groups, including current and potential subscribers, single ticket buyers, group sales clients and VIP patrons.-Drive sales revenue goals and campaign initiatives by making outbound connections, maintaining leads and identifying prospects.-Coordinate various aspects of ticket sales, including order processing procedures for both the subscription campaign and the single ticket campaign, as related to outbound calling, groups, and VIP ticket sales.-Assist with maintaining outbound phone and lead generation systems, including Tessitura and other software.

-Answered inbound calls from Chicago Symphony patrons regarding ticket sales and exchanges, responded to emails, and made outbound sales calls as part of the preferred services division. -Daily tasks completed via Tessitura, Five9, and Microsoft Teams software.

Teach drum set and piano lessons to students of all ages.Prepare students for seasonal recitals.

Sold patrons season tickets to the Chicago Symphony Orchestra via telesales.Met weekly sales goals, fundraised donations, and sold add-on concerts.Generated over $77,000 in revenue averaging $92/hour for the 2018/19 season.Generated over $120,000 in revenue for the 2019/20 season.

Taught beginner and advanced drum set and piano lessons to students of all ages.Conducted group classes, focusing on common goals amongst all students.Organized seasonal recitals, substituted for instructors, and submitted invoices.Grew drum set student pool from 1 to over 20 students; strong retention rate.

Taught beginner and advanced drum set lessons to students of all ages.  Coordinated lesson scheduling to accommodate student and parent needs.First employed instructor, helped grow student pool; strong retention rate.

Taught drum set to students of all ages, non-enrolled Bellarmine students.Recruited students from area high schools to enroll in the preparatory program, as well as making Bellarmine University their college of choice.

Taught beginner and advanced drum set lessons to enrolled college students.  Instructed jazz and percussion ensembles.Organized calendar of jazz events, including promotion of student concerts.Instructed students of all ages in the Preparatory Department, a separate division for students of all ages. Participated in recruitment trips to area high schools.

Taught jazz drum set to enrolled college students.Participated in student recitals and worked alongside faculty members.

Conducted phone calls with customers interested in taking music lessons. Scheduled lessons with instructors throughout various parts of the United States.

Head drum set instructor, specializing in jazz performance lessons.

I worked as a student-worker/office assistant at New York University. Job tasks included answering phone calls, scheduling appointments, making copies, scanning, and assisting staff and educators.

Worked as a sales representative assisting customers with various music-related questions and concerns. Duties included setting up and renting out p.a. sound systems, guitars, drum kits, and stocking merchandise.

Worked as an IT Help Desk assistant helping students, faculty, and staff with various computer-related issues. Tasks involved responding to numerous e-mails, taking phone calls, set up of PCs and digital projectors, and using the Track-It! software.

Performed with a live student band for various recruitment functions.