Nicholas Winters Email and Phone Number

Support newly acquired and legacy enterprise health care providers and health industry consultancies and vendors with utilization of innovative HealthCrowd multi-modal SaaS/PaaS solutions.• Worked with top clients including Anthem, Inc., Blue Cross/Blue Shield, Humana, LA Care and Inovalon.• Proactively managed subscriptions and renewals for clients with accounts valued at $50k-$2M+ (ACV). • Strategized with partners including Inovalon, Inc., GreenwayHealth, among others, for successful solution implementation for their clients, utilizing HealthCrowd’s platform. • Served as an evangelist, coach and knowledge resource to customers and enhanced their understanding of how HealthCrowd’s platform adds business value.• Proactively and strategically worked with key accounts to train and drive product adoption by presenting QBR’s to clients including company stakeholders and senior managers. • Coordinated with HealthCrowd Account Managers to ensure successful renewals resulting in a 100% gross renewal rate. • Acted as an interface between internal teams (Product, Engineering, Sales, Marketing) and external clients.• Coordinated with full-stack and data engineers to provide detailed outcomes analysis reports to senior management including the CEO, COO/CTO and VP of Finance, showing the impact of HealthCrowd client outreach.

• Engage with Syncplicity Tier 2 and 3 customers.• Prioritize and collaborate with Strikedeck staff regarding implementation of key CRM features for Syncplicity and Axway products. • Develop, prioritize and troubleshoot CRM dashboards, features, fields, automations and integrations with Strikedeck team.• Coordinate with internal Syncplicity and Axway teams to manage data transfer from legacy Netsuite product to Strikedeck CRM suite. • Work with Senior Managers, Account Executives, Customer Success Managers, and Renewal Specialists to determine key Salesforce data metrics to be integrated in Strikedeck.• Introduce and train Axway employees in use of Strikedeck CRM via in person sessions and conference calls. • Screen and interview Customer Success Manager applicants for United States and international (EMEA) positions. Onboard and train new CS hires.

Guide clients from highly varied industry sectors and technological backgroundswith adoption, utilization and value realization of Highfive video conferencingplatform. Prime customers for success through individually tailored onboarding andtraining processes via remote video conferencing and on-site instruction. Perform hardware and software troubleshooting forcustomers during implementation and adoption phases. Direct “Tiger Team”coordination of in-house support and engineering assets to resolve customerissues. Draft QBR’s and present to stakeholders and decision-makers to elicit customerrecognition of value and strategically increase client utilization of Highfivemeeting solutions. As trusted advisor negotiate customer renewals, cross-sells and expansions. Assist product and engineering teams with Highfive roadmap and featureprioritization. Support marketing team with provision of customer testimonials and casestudies.

Engage Enterprise, SMB and Startup clients with UserZoom SaaS platform. Assist clients with onboarding and integration in their UX/UI life cycles by providing online and in-person training, guidance, best practices and support to ensure effective product implementation. Maintain ongoing communication and engagement strategies with clients to facilitate product usage, expand subscriber base and increase range of product features employed. Guide customers to identify critical goals and key performance indicators and aid research and product teams in achieving successful and timely project implementations.