OSHA Forklift CertificationHAZMAT Certification

Owner and operator of multi-family rental units in the Portland Metro area. Processed tenant applications, researched references, employment history and financial records. Interviewed interested applicants and showed properties. Created lease agreements and updated tenant files as needed. Resolved maintenance requests in a timely manner with both tenants and service providers. Maintained highest property standards for tenants both inside / outside of property. Set up utility service accounts for properties paid monthly on time. Collected and processed rental payments. Issued legal notices in accordance with local and state law when required.

(AK, ID, MT, OR, WA, WY) - TransportationRecruiting, Hiring, Onboarding, Promotions, Transfers, Employee Investigations, Compliance Audits, Project Management, Interdepartmental Support, Benefits Administration, Payroll, Intern Training, Employee Retention, Advertising, Community Events, Team Building, Employee Development, Union/Labor Contract Compliance.• Created new HR onboarding procedures and eliminated downtime for new employees• Organized peak hiring virtual onboarding meetings eliminating responsibility for the operations team• Financial Co-Chair for the Northwest Women's Leadership Development Business Resource Group• NW District Event Coordinator• Conducted Employee Investigations in partnership with Operations Management, Legal Team, Human Resources, and Union Leadership

Responsible for performing the administrative functions for all hub and station operational areas, including linehaul, quality assurance and customer service. Processed damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Served as the customer’s first line of contact for package delivery issues.• Collaborated with management team in the remodel and reorganization of the hazardous materials / damages department to implement increased safety measures.• Streamlined damaged package processing procedures resulting in reduced package processing time from next day to same day.• Hazmat Certification• P.I.T. Certification

(CA, CO, NV, NM, OR, TX, WA)Operations Management, Dispatching, Driver Recruiting, Driver Onboarding, Driver Training, Conflict Resolution, Employee Investigations, Payroll, Inventory, Vehicle Auditing, Vendor Onboarding, Vendor Management.Responsible for managing corporate catering dispatch operations in the Pacific Northwest, communicating directly with the sales, driver, customer care, and restaurant teams to ensure deadlines and expectations were met or exceeded.● Achieved consistent on time delivery percentages above 95%.● Coordinated daily assignments with team leads concurrent with supporting and troubleshooting market operations in 15 cities.● Recognized for strong problem-solving skills across a variety of driver, client and vendor issues and maintaining positive long-lasting relationships.● Assisted in recruiting new drivers, oriented and trained new drivers through meeting and group trainings, enabling them to quickly become productive team members. ● Researched operational numbers weekly to determine areas for improvement and implemented new procedures to increase productivity and reduce waste.

Operations Management, Dispatching, Driver Recruiting, Driver Onboarding, Driver Training, Conflict Resolution, Employee Investigations, Payroll, Inventory, Vehicle Auditing, Vendor Onboarding, Vendor Management.Responsible for managing dispatch operations and directing 300+ drivers delivering 5000+ orders in markets across the U.S. using web based proprietary software. Coordinated daily with sales, customer care, driver care, contract enforcement and operations teams to troubleshoot client, driver, vendor and operational issues when they occurred to full resolution.

(CA, CO, NM, NV, OR, TX, WA)Responsible for managing dispatch operations in the Portland Metro area directing 200+ drivers delivering 500+ orders daily. • Directed team of customer care agents and dispatchers assigning daily projects and ensuring all project deadlines were met.• Achieved consistent on time delivery percentages about 90%.• Recognized for consistent customer retention percentages about 85% through strong problem-solving skills and drive to exceed the customers expectations at all times.• Onboarded new restaurants into software with 100% accuracy, updating menus daily to ensure customers received real time info on website when ordering.• Effectively streamlined corporate client ordering through 90 day team menu plans for a hands-off worry free customer experience.• Monitored operation metrics to find and resolve issues, increase efficiency, reduce waste and adjust staffing needs weekly.

Responsible for managing evening dispatch of deliveries to residential and corporate clients while maintaining highest level of accuracy, on time percentage and customer satisfaction. Coordinated daily with Operations Lead to troubleshoot operational inefficiencies, staffing issues, and completion of nightly projects.