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Nicholas Farr is listed as Process & Project Manager | Change Agent | Certified ScrumMaster based in Virginia Beach, Virginia, United States. AeroLeads shows a work email signal at capitalone.com and a matched LinkedIn profile for Nicholas Farr.
Nicholas Farr previously worked as Process Manager at Capital One and Agile Delivery Lead at Capital One. Nicholas Farr holds Bachelor'S Degree, Business Administration, Management And Operations from University Of Phoenix.
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I am a results-oriented process, project, and change leader with 8 years of experience at a Fortune 500 company in the financial services sector. My in-depth knowledge of Agile delivery methodologies and the product development lifecycle enable me to foster collaboration, support teams, adapt to evolving priorities, and deliver on ambitious timelines. I harness the power of data to deliver critical insights that inform high-level decision-making. By working within and across business units, I manage day-to-day project activities, identify risks, optimize business processes, and drive organizational change. I am a Certified ScrumMaster who has a recent Bachelor of Science in business administration. Key Accomplishments at Capital One • Lead, update, and maintain process inventory for 7 lines of business across 5 offices and 3 countries. Partner across functions to implement process improvements that close procedural gaps and mitigate risks.• Developed and implemented simplification roadmap for payment investigations, yielding ~$1M in savings.• Fast-tracked critical updates for the Walmart historical document retrieval process, closing a risk event in 1 day and ensuring service level agreement (SLA) was met. • Headed 7-member Agile development team working in a continuous delivery model. Influenced product owner to adopt a Scrumban methodology that better aligned with the product lifecycle. This improved the content authoring process and increased the team’s output from 297 articles to 516 articles per year.
Listed skills include Leadership, Business Process Management, Microsoft Office, Microsoft Word, and 14 others.
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Business Process Management: Lead, update, and maintain process inventory for 7 lines of business across 5 offices and 3 countries. Partner across functions to implement process improvements that close procedural gaps and mitigate risks.Agile Methodologies: Thrive in an Agile environment, creating certification schedules and communicating with diverse.
Agile Leadership and Continuous Delivery (CD): Headed 7-member Agile development team working in a CD model. Coached team on delivery controls and compliance, ensured focus on quality, facilitated collaboration, and reduced barriers to progress.Product Lifecycle Management and Productivity Improvement: Harnessed knowledge of the product development.
Project Coordination and Operations Support: Coordinated project tasks and collaborated across teams to support credit card operations.Data Collection and Data Analysis: Tracked and resolved process breakdowns, collecting and analyzing data to bolster stakeholder transparency.Risk Reduction: Implemented network-wide customer call recording update that.
Chesapeake, VA
Customer Escalation Management and High Performer: Worked with customers to resolve escalated issues and earned top performer awards for 3 consecutive quarters.
Customer Service and Customer Retention: Handled inbound and outbound calls with existing customers, building customer satisfaction and retention.
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Nicholas Farr is listed as Process & Project Manager | Change Agent | Certified ScrumMaster.
AeroLeads has found 1 work email signal at @capitalone.com for Nicholas Farr.
Nicholas Farr is based in Virginia Beach, Virginia, United States.
Nicholas Farr has worked for Capital One.
You can use AeroLeads to view verified contact signals for Nicholas Farr, including work email, phone, and LinkedIn data when available.
Nicholas Farr holds Bachelor'S Degree, Business Administration, Management And Operations from University Of Phoenix.
Nicholas Farr is listed with skills including Leadership, Business Process Management, Microsoft Office, Microsoft Word, Loss Mitigation, Powerpoint, Kanban, and Microsoft Excel.
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