Nicholas C. Email & Phone Number

Atlanta, Georgia, Us

At Rezolut Inc, I am a skilled Systems Engineer responsible for designing, implementing, and maintaining cutting-edge IT systems. I focus on optimizing performance and efficiency while promoting collaboration among cross-functional teams using Azure DevOps Services. Managing Active Directory ensures a secure user environment and smooth resource access.Virtualization expertise, including Hyper-V and VMWare ESXi, allows me to consolidate servers and deploy a hybrid Azure Management Infrastructure and legacy Active Directory implementation in a Medical Environment. My role in Project and Workflow Management ensures projects adhere to ITIL principles and deliver results on time.Leveraging data analytics, I make data-driven decisions to optimize business processes. I contribute to ERP and CRM efforts, enhancing operational efficiency and customer experiences.IT Service Management and IT Operations management align with ITIL practices to deliver high-quality services, from network administration to cloud computing and Storage Area Networks (SAN).DevOps principles enable continuous integration and delivery, accelerating business development. I prioritize Operations Management, ensuring seamless IT service delivery and a stable environment.I excel in ITIL Process Implementation, optimizing ITIL Service Operations to achieve service excellence. My hardware expertise covers architecture, installation, and support.As a System Engineer at Rezolut Inc, I embrace innovation, data-driven practices, and strategic planning to contribute to our organization's success.

New York, Ny, Us

As a Freelance IT Project Manager and IT Field Technician at Work Market, I have been at the forefront of managing a proficient crew of field engineers, both locally and nationally. Our team collaborates to efficiently complete service tickets for residential, commercial, and industrial clients across diverse industries and vendors. From IT support services to construction, networking, fabrication, assembly, and smart hands, we handle a wide range of projects, ensuring seamless execution from the ground up to the digital cloud.My role involves overseeing the coordination of field engineers' activities, ensuring prompt service delivery, and maintaining high-quality work standards. I engage with clients to understand their unique requirements and tailor solutions that meet their specific needs.Work Market's freelance platform provides the ideal environment for connecting contractors with numerous clients, offering multiple assignments each week. With over a million service and labor assignments successfully completed, our proven platform equips us with the necessary tools to find, verify, engage, manage, and compensate skilled professionals. We are committed to delivering exceptional service and consistently strive to earn high ratings from satisfied clients.Working in a hybrid environment, I have developed extensive expertise in managing remote and on-site teams, ensuring communication and collaboration. This experience has allowed me to adapt quickly to changing project requirements and maintain a high level of customer satisfaction.As both an IT Project Manager and IT Field Technician, I take pride in bridging the gap between technical expertise and effective project management, ensuring that our team delivers quality solutions for our valued clients. Our commitment to excellence has made us a trusted partner in the industry, delivering reliable results for various projects, from intricate digital tasks to hands-on construction and fabrication endeavors.

Anchorage, Alaska, Us

As Senior Technical Support Engineer at Chugach Government Solutions, LLC, I held the primary responsibility for Service Desk interactions. I personally developed and implemented processes for automated end-point management solutions and user base interactions, which have become integral to the company's daily operations. Notably, I successfully introduced tracking and metrics in ServiceNow to monitor internal workflow effectively.I worked with end users, engineering staff, administration staff and even C-Level leadership to assist and help them understand the intricate details of their daily workflows and organizational structure. This is one attribute I am proud of in my career. I am able to bridge the technical and personal gap.I actively contributed to the migration from Microsoft Azure Commercial Cloud to GCC High Azure Active Directory, ensuring a seamless transition and optimal workflow balance. Additionally, I assumed the role of Lead Technical Support Consultant during a companywide reorganization, overseeing the outsourcing of Service Desk and Equipment Procurement departments.My daily responsibilities encompassed a range of technical tasks, including troubleshooting hardware and software issues, managing active directory entries, account setup, network configuration, multi-factor authentication, application compliance, MS Windows hardware, software updates, and SCCM package updates, were routine aspects of my role. I insisted on adhering to ITIL principles for workflow and process automation to provide a framework for future engineers to follow and replicate. I provided expert support for the O365 environment, handling licensing, provisioning, and technical assistance, while maintaining a meticulous log of issues and generating accurate reports.Throughout my tenure, I consistently demonstrated technical expertise, exceptional problem-solving abilities, and effective communication skills, making valuable contributions to the organization's success.

Alpharetta, Georgia, Us

Remote• Managed up to 10 network technicians per day nationally completing 100 work orders a week. • Completed over 2,500 US based retail infrastructure projects since 2015• Communicated continuing technical issues to management team to execute the project scope. On-site• Completed over 300 work orders and maintained a continuous customer satisfaction score of 99%. • Responsible for the installation, service and support for all small business clients and retail outlets. • Installations ranged from cabling, firewalls, server setup, VOIP phones, network infrastructure and workstations per each work order. • In 2016, completed a Wifi network infrastructure project which included multi-state installations for Pilot-Flying J - travelled between 4 (Texas, New Mexico, Colorado, Oklahoma) states completing installations at truck stop locations. Completed 35 sites in 2 months. • Complex retail installations including POS, self-checkout, credit card readers, servers, and maintenance at major multi-national vendors including Home Depot, Walmart, Lowes, and Target.

Addison, Texas, Us

As an onsite Tier I + II Solutions provider for medical office administration and call center requirements, I served as a crucial link between engineering teams and end-users, ensuring seamless communication and workflows. One of my significant achievements involved implementing ServiceNow ITIL and ITSM workflows, enabling management to review processes, procedures, and overall visibility.I successfully assisted in managing a large medical information technology infrastructure, efficiently addressing technical needs and providing prompt responses to service and support tickets through the ServiceDesk platform.In collaboration with the Engineering team, I streamlined and customized the ServiceNow application to optimize workflows for local employees, call center reporting networks, and management. I also took on the role of ServiceNow Administrator temporarily, creating tailored forms and workflows for improved reporting statistics. I am very outspoken when it comes to ITIL process and procedure, I will not hesitate to try to bridge the gap for IT Departments to update their process to conform to industry standards. Its just good for everyone to be on the same page when we are attempting to unify an organization, and provide the best quality of service from their IT Department. Supervising local technicians, I efficiently resolved workstation issues, office ticket problems related to printing services, data backups, medical imaging software, and cloud servers. Additionally, I managed equipment ordering, installation, and contributed to equipment lifecycle and recycling efforts. Responsible for administering Office 365 and Microsoft 365 commercial services, including Azure administration, licensing, provisioning, user management, and endpoint management, I provided dedicated support to engineering staff and end-users. Furthermore, I administered the on-prem Active Directory system to facilitate user management and endpoint administration for the engineering team.

Alpharetta, Georgia, Us

The AASDI program required me to provide on-site support and at the same time maintain consistencies in project design, engineering and management. I became proficient on my knowledge of structured cabling system standards, networking standards for both wired and wireless systems, audio/video systems, surveillance and access control, as well as building automation systems. I have personally developed my knowledge and experience with on-site implementations of the entire constellation of commercial, retail and industrial applications of network systems, audio-visual systems and support infrastructure. Contact George Partridge for Reference : 828-216-6519

Alpharetta, Georgia, Us

Technical Support Specialist for the T-Mobile Evolution remodel project is a remote technical support position in junior role to resolve issues, answer client service queries, and serve as an ambassador and bridge for ASD to the T-mobile NOC and to on-site technicians. Position is technical and will include identifying technician problems and working within a structured problem management and resolution process to solve them within established SLAs for the project. My project team and I work in an environment to successfully address technical issues as well as construction and labor management. I have personally demonstrated success with respect to problem solving, involving detailed technical and process issues, solution implementation for my team and the project as a whole.

Lead project installation of multiple security cameras in businesses nationally. Installed both hardware and software components to setup new security systems for clients.Ran BNC wire in walls and ceiling in restaurants, daycare's mechanic shops for security and internal organization monitoring.Trained staff, employees and other field technicians on software use and customization along with how to access via mobile phones.Provided product demos to necessary staff and team members virtually through desktop sharing. Built/developed new website for The Security Group using WordPress, included hosting setup (new VPN), new server setup and recommendation as well as initial setup of all webpages design and development.Setup a new Gmail business email account and Google Enterprise Cloud for The Security Group. Installed DDNS to allow clients to access security cameras remotely through any major corporate firewalls. Access is available on mobile phones both – Android/iOS. Advise management team on equipment purchases and training materials to keep all systems up­to­date and functioning properly. Consulted/moved servers from large ­scale hosting to smaller cloud­based hosting option and reduced their hosting budget by over 30%. Coordinate with other IT Field Technicians remotely to resolve other technician’s technology issues to improve software.

Installation of updated POS systems (hardware & software) in over 50 Wal­Mart locations across Arkansas and surrounding states.Handled major hardware replacements and repairs in residential and commercial business clients.Implemented new fully automated checkout stands in Wal­Mart, Tuesday Morning and Target across Arkansas.Communicated effectively with project team and technical support to produce quality execution of all support tickets and timely completion for optimal customer satisfaction.Helped reduce open support tickets times through remote access to client computers and assisting via telecom to make immediate fixes without having to be directly onsite.

Bachelor Of Science (Bs), Computer Science

Bachelor Of Science (Bs), Computer Science

Business Administration, Management And Operations