Nicholas Clayton Email & Phone Number

Norfolk, Va, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Deliver Tier 1 technical assistance to users by addressing hardware concerns such as new or replacement PCs, monitors, and docking stations. Promptly escalate complex issues to the service desk for resolution.• Organize and manage PC refresh projects for over 175 offices. Working with directors, upper management, and vendors to maintain project scope.• Manage the logistics of IT asset coordination, including receipt and shipment, within a corporate environment.• Conduct hardware tests to verify compatibility with company-approved laptop models.• Implement strategic initiatives to enhance operational efficiency, including implementing on-premises inventory tracking, laptop configuration, updates, and reorganizing the Procurement department, substantially reducing SLAs for hardware replacement-related tickets.

Georgia, United States

Roles and Responsibilities• Successfully deployed and upgraded operating systems weekly for 100-200 consumer and business-grade Windows and iOS devices, ensuring optimal functionality and security.• Implemented advanced triage techniques to perform accurate and timely data entry for 80-100 products daily, facilitating efficient and effective integration into the company database.• Conducted thorough functional testing and troubleshooting on various technological products, guaranteeing optimal performance and reliability.• Maintained strict data security compliance by securely removing and erasing storage on all incoming decommissioned IT assets.• Played a key role in providing in-depth insights and knowledge about technology products, supporting informed decision-making and efficient procurement processes.

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Information Technology