Nicholas Clayton Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Deliver Tier 1 technical assistance to users by addressing hardware concerns such as new or replacement PCs, monitors, and docking stations. Promptly escalate complex issues to the service desk for resolution.
• Organize and manage PC refresh projects for over 175 offices. Working with directors, upper management, and vendors to maintain project scope.
• Manage the logistics of IT asset coordination, including receipt and shipment, within a corporate environment.
• Conduct hardware tests to verify compatibility with company-approved laptop models.
• Implement strategic initiatives to enhance operational efficiency, including implementing on-premises inventory tracking, laptop configuration, updates, and reorganizing the Procurement department, substantially.

Georgia, United States

• Roles and Responsibilities
• Successfully deployed and upgraded operating systems weekly for 100-200 consumer and business-grade Windows and iOS devices, ensuring optimal functionality and security.
• Implemented advanced triage techniques to perform accurate and timely data entry for 80-100 products daily, facilitating efficient and effective integration into the company database.
• Conducted thorough functional testing and troubleshooting on various technological products, guaranteeing optimal performance and reliability.
• Maintained strict data security compliance by securely removing and erasing storage on all incoming decommissioned IT assets.
• Played a key role in providing in-depth insights and knowledge about technology products, supporting informed decision-making and efficient procurement processes.

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Information Technology