Nicholas Cree Email & Phone Number

Frederick, Maryland

Provided 24/7/365 Tier 1 support to the US Army for 2000 plus users. Answered and responded to inbound calls/emails in a timely and professional manner, documented interactions in Remedy an automated ticketing system, escalated issues in a timely manner, sustained currency of work instructions and related process changes. Maintained and updated records and tracking databases. Alerted management to recurring problems and patterns of problems. Resolved technical problems and answered queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnosed, identified, isolated and analyzed problems utilizing historical database records.

Frederick, Md

Repaired broken phones, tablets, and portable music players from Apple and Samsung. Maintained supplies, superb customer service, and being up to date on the current repair techniques for Samsung phones and Apple iPhone, iPad and iPod devices.

Developed, managed, and conducted training in support of in-garrison and expeditionary forces. Monitored enlisted specialty training; conducted staff assistance visits and on-site training meetings. Taught the Air Force Trainers Course. Administered Career Development Courses (CDCs); counseled trainees and supervisors on ongoing progression. Conducted in/out processing, interviewed newly assigned personnel and conducted training meetings. Designed, planned, organized, or directed orientation and training programs for employees or customers.

AGE mechanic with experience performing on a daily basis which are including but not limited to: diagnoses of malfunctions, repairing AGE, troubleshooting, solving repair issues, reviewing and studying renderings, wiring diagrams and schematics, and technical publications, analyzing and repairing equipment using conventional and digital multimeters, voltmeters, ohmmeters, frequency counters, oscilloscopes, circuit card testers, transistor testers and hand tools, storing, handling, using, and disposing of hazardous material and waste according to environmental standards.

Bachelor'S Degree, Digital Media And Web Technology (Web Focus)

Associate Of Science (As), Computer Science, 3.6

Learning more about computer systems and management of those systems.

Computer And Information Systems Security/Information Assurance

Associate Of Science (A.S.), Training Management And Aerospace Ground Equipment Maintenance