Nic Silva

Nic Silva Email and Phone Number

Customer Experience Account Executive @ Zoom
Santa Barbara, CA, US
Nic Silva's Location
Santa Barbara, California, United States, United States
Nic Silva's Contact Details
About Nic Silva

I have a diverse background having spanned the entire customer journey: from Marketing, to Sales, to post-sales Customer Success.What my diverse background has given me is:- The ability to always put the customer first- The technical chops to look for innovative ways to solve problems-The analytical skills to help me determine my decisionsMix those all together with a healthy dose of the gift for gab, and you have me. I'm excited to continue to learn and grow, and have an entrepreneurial spirit that thrives in an environment that promotes fast pace change and innovation.

Nic Silva's Current Company Details
Zoom

Zoom

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Customer Experience Account Executive
Santa Barbara, CA, US
Nic Silva Work Experience Details
  • Zoom
    Customer Experience Account Executive
    Zoom
    Santa Barbara, Ca, Us
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  • Zoom
    Cx Specialist
    Zoom Dec 2023 - Present
    San Jose, Ca, Us
    Creating better Customer Experience. Zoom makes life easier with an integrated UCaaS/CCaaS product, transparent pricing models, and a best in class product team that's continually innovating. Phone, Chat, SMS, with AI built in, all for one competitive price. Feel free to message me with any questions about switching to Zoom Contact Center!
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  • Microsoft
    Enterprise Solutions Consultant - Financial
    Microsoft Apr 2022 - Jun 2023
    Redmond, Washington, Us
    I was responsible for accelerating digital transformation by utilizing the latest technologies, including data integrated virtual assistants, live chat communications, cognitive API services for Dialogue & NLU , machine learning, and AI enabled agent tooling.
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  • Nuance Communications
    Sr. Manager, Professional Services
    Nuance Communications Feb 2020 - Apr 2022
    Burlington, Ma, Us
    Managed a team of 8+ omni-channel strategist by utilizing the player coach model to continually optimize the performance of the orgs analysis of solution performance data. My team's focus was on program analytics and optimization.
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  • Procore Technologies
    Sr. Revenue Operations Analyst
    Procore Technologies Dec 2018 - Feb 2020
    Carpinteria, Ca, Us
    Managed data assets within systems in Salesforce, Tableau, Looker, Drift, Adobe Analytics, Bizible and Marketo, to provide departments with data to guide their every-day and long-term decisions.
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  • Nuance Communications
    Team Lead, Professional Services
    Nuance Communications May 2016 - Dec 2018
    Burlington, Ma, Us
    Experienced in creating solution designs for Virtual Assistants via chat technology for Fortune 100 companies. My role worked together with clients, engineers, and CSMs in the Telco and Fiserv verticals to improve chat program quality through A/B testing opportunities identified through various web analytics (Adobe/Google) and internal (SQL) data.
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  • J.D. Power
    Marketing Analyst
    J.D. Power Jun 2014 - May 2016
    Troy, Mi, Us
    Worked with the Online to Offline team (o2o) to provide OEM's and their agencies with ROI on their ad spend.Managed $3M+ mystery shop program, designing questionnaire, fielding representatives, interpreting and disseminating results via a SQL and JavaScript homegrown database. Ultimately my work helped OEMs audit dealerships and improve their sales funnel.
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Nic Silva Skills

Product Marketing Powerpoint Social Media Public Speaking Salesforce.com Online Marketing Brand Development Sales Looker Press Releases Software As A Service Data Analysis Market Research Web Analytics Advertising B2b Marketing Seo Technical Writing B2b Marketing Strategy Marketing Automation Microsoft Office Microsoft Word Procore Sales And Marketing Marketing Microsoft Excel Social Networking Time Management Community Outreach Editing Customer Service Sales And Marketing Leadership A/b Testing Social Media Marketing Multi Channel Marketing Project Management Public Relations Marketing Communications Research Marketing Strategy Analytics Adobe Creative Suite Outdoor Industry Analysis Marketing Research Multimedia

Nic Silva Education Details

  • California State University Channel Islands
    California State University Channel Islands
    And Related Support Services
  • Hpu College Of Business Administration
    Hpu College Of Business Administration
  • Vanguard University Of Southern California
    Vanguard University Of Southern California

Frequently Asked Questions about Nic Silva

What company does Nic Silva work for?

Nic Silva works for Zoom

What is Nic Silva's role at the current company?

Nic Silva's current role is Customer Experience Account Executive.

What is Nic Silva's email address?

Nic Silva's email address is ni****@****ore.com

What is Nic Silva's direct phone number?

Nic Silva's direct phone number is +170722*****

What schools did Nic Silva attend?

Nic Silva attended California State University Channel Islands, Hpu College Of Business Administration, Vanguard University Of Southern California.

What are some of Nic Silva's interests?

Nic Silva has interest in New Technology, Backpacking, Outdoors, Content Marketing, Snowboarding, Distribution, Social Media, Rock Climbing, Reddit, Male Fashion.

What skills is Nic Silva known for?

Nic Silva has skills like Product Marketing, Powerpoint, Social Media, Public Speaking, Salesforce.com, Online Marketing, Brand Development, Sales, Looker, Press Releases, Software As A Service, Data Analysis.

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