Responsible for Operational Business Development in market- directly responsible for over $2,000,000 in new business. Responsible for Market P&L's and over $4,000,000 in total revenueOversight on Financials (payroll, discrepancies, supplies, & event financial needs)Collaborated and built relationships with a half dozen major sports clients from each league (NFL, NHL, NBA, MLB, MiLB, MLS, XFL)Oversee 4 direct office reportsLargest staffing call to date (650)Responsible for the employee lifecycle of over 1400 staff membersInitiated our Employee incentive programOversee employee engagement and scheduling for over 1400 staffSecurity Training Development and SOP'sSole developer of the BEST- Trained Crowd Staff Member (TCSM) National training deckABI Mastermind ExpertNotable Experiences:2024 Superbowl LVIII- Incident Command Center Manager2023 MLS All-Star Game

Coordination of all aspects of the event security staffing operations. Including event day operations, deployment sheets, scheduling, payroll, invoicing, client invoice discrepancies, estimates and responding to client requests.Largest staff request to date (350 staff) NCAA Football (102,000), NCAA Basketball (13,000), Concerts (14,000+), NHL (13,000), MiLB(5,000-10,000)Completion of payroll (daily), payroll discrepancies, bonus payouts as needed.Assign work tasks to event supervisors and applicable line level staff through deployment sheets as well as directing work throughout the event.Coordinate, build and conduct on-the-job, and in-person trainings to develop and improve the standard operating procedures, which includes orientation to the post, review of post orders, venue centered trainings, routine responsibilities, response to emergency situations as well as other client/venue specific needs.Trained Crowd Manager staff training per venue. Responds to client or site emergencies as they arise, including ensuring appropriate communication to Event Manager, and Client.Responsible for maintaining positive client/security relationships through frequent team and client contact and support. Serve as the direct managerial contact for supervisors regarding performance, operations and department needs. Responsible for supervising, motivating, coaching, and training. Additionally, responsible for evaluating the work performance of Event Managers, supervisors and direct reports, making recommendations regarding assignments as required.Notable Experiences with BEST:2021 Superbowl LV Compliance Coordinator & Scheduling Manager2021 NFL Draft Compliance Coordinator & Scheduling Manager2022 NBA All-Star Game

• Serve as principal source of information on rules and procedures governing security and event management operations• Manage supervisors/staff responsible for event coordination activities before, during, and after events• Coordinate details of sporting events, concerts, and other various events• Ensure that all timelines/deadlines are met and produce professional results our client20,000 Patron Arena-Capital One Responsible for 200+ staff per eventMag Experience, Crowd Control Experience, Table Top Exercise Experience, Client Relations Experience

Participate and Supervise in precise assembly and disassembly of stage equipment, hockey glass, ice floor covering, dasher boards, meeting rooms, concourse set-ups, dressing rooms and other event related equipment.Maintain all equipment in excellent working order including preventative maintenance and repair of facility permanent seating.Performed pre/post event or conversion inspections and document every issueSupervising and Reporting the work of temporary labor staffComply with OSHA regulationsMachine Experience; Forklift, Light & Heavy Truck driving (no CDL required), propane filled Scrubbing Machine, Ice Edger, Zamboni (ice resurface machine)

Responsible for game day interns Scheduled halftime acts, national anthem, color guard, pregame vendor area, and hometown heroOverall coordination of preseason and in-season game presentationRed cap compliance & production meetingsContestant selectionVideo board production2 National championship game presentations ESPN & CBS Live National TV productionOverall coordination by calling events during production

Group sales, Individual Ticket Sales

Set up and break down for various sportsScoreboard controller during gamesMusic and digital board controller during games