Nicholas Dade is a Standards and Goverance Manager | Vulnerable Customer at Optus. Colleagues describe them as "I've worked with Nick for 12 months while he's been covering a maternity leave role in my Governance team. My team is responsible for Capex management for customer success, Portfolio management of Customer Success' strategic initiatives. Feeding key insights and opportunities to present at enterprise forums. As well as quarterly reviews and benefit realisation for AOP initiatives to ensure we're meeting our strategic KPIs and ROI. Nicks portion of accountability lies… Show more" and "At my time at Optus, Nicholas was one of the best operators I came across. Nicholas not only cared for his team and stakeholders, but also the customer and the company. Adept at problem solving and analysis; Nicholas was always able to understand pain points and articulate potential gain points across the organisation. It was always a pleasure working with Nicholas and hope our paths cross again in the future!"