Nicholas D. Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Led hiring and training for 7 new CS representatives in response to a 300% increase in ticket volumeIdentified & reported on key metrics, such as product failure rates, time-to-delivery and customer satisfaction, to our product team Created strategies to reduce ticket volume, such as writing self-help documentation and working with marketing to adjust copy.

San Francisco Bay Area

Resolving 750 support tickets on average each month while serving as the sole point of contactReduced customer service response and resolution time by 30%Created a process to cut replacement costs on our top selling SKU by nearly 50%

Redwood Shores, CA

As one of four interns on the BAS team, I developed a working knowledge of real estate investment trusts (REITs) and how to secure and maintain REIT status, as well as an understanding of the potential risks the company was facing. I prioritized several unresolved issues and pending risks using Audit Command Language in an effort to assist the internal.

Palo Alto, CA

As one of nearly a dozen interns hired by the Data Operations team, I processed thousands of resumes in order to increase the size of the Piazza Careers student database. This was initially meant to be a one-month project. After about a month, myself and another intern were asked to stay onboard longer to continue the project. When an occasional influx of.

San Diego, CA

During my sophomore year of college, I held a part-time, unpaid intern position at a small, digital publishing company. My initial responsibilities were researching leads and contacting potential clients to present our business and services. After expressing interest in web development and design, I gradually shifted towards learning basic HTML/CSS and.