Nicholas Dexter Email & Phone Number

Greater Philadelphia Area

• Highly trained safety professional responsible for onboard safety and proper handling of emergency situations.• Medically trained including CPR to handle certain medical emergencies, situations and inquiries. • Supervised cabin for days at a time as lead flight attendant in charge of cabin during flight, taxi and boarding.

• Trained new employees in both reservation platforms used at Delta and monitored their progress with on-job mentoring. • Advanced diligently to assignments with additional responsibilities such as primary gate agent, special services agent and Jetway driver by proactively engaging with station leaders for guidance and experience.

• Mastered electronic ticketing and reservation systems including Sabre, Sabre interact and Navitare.• Assisted colleagues daily with Sabre questions and responded with proper technical support as shift mentor.• Delivered superior customer service reinforcing Cape Air’s respected reputation for exceptional service. • Assumed additional responsibilities as Ground Security Coordinator.

• Utilized entire Microsoft Office suite daily to maintain data lists, prepare mailings and edit academic forms.

• Engaged residents and guests in a five star restaurant setting while building rapport to ensure a pleasant customer experience.