Nicholas Difulvio Email & Phone Number

Seattle, Washington, Us

Strategic planning, go-to-market and business operations for Morningstar Institutional Equity Research Services offering.

Seattle, Washington, Us

Go-to-market and revenue operations for Morningstar Institutional Equity Research Services.- Lead and implement vision for equity research solution. - Develop pricing strategy and implement new rate cards.- Create content and develop internal relationships to drive sales enablement and cross-selling through bundling use cases. - Design, implement and drive adoption for net new E2E functional processes such as marketing drip program and opportunity to cash (OTC). - Developed net new reporting and dashboards to improve business performance monitoring and GTM initiatives.

Seattle, Washington, Us

Revenue Operations Manager for Morningstar Institutional Equity Research (PitchBook parent company).Strategy and operations to drive revenue growth and retention of clients access and use of Morningstar Institutional Equity Research.

Dublin 2, Ie

Dublin 2, Ie

In support of clients objective to improve customer data quality and management of customer entitlement records, this project assessed and proposed solutions for current state processes, technologies, data and governance • Assessed and identified current state data quality pain points impacting scalability, revenue leakage and limiting business insight to customer engagement• Developed entitlement management governance model inclusive of data ownership, processes and policies• Developed future state entitlement management architecture and data object attributes to support existing operational/technical constraints and satisfy front-end business cases

Dublin 2, Ie

This project supported the integration of acquired business by standing up a new change management program tailored to drive adoption of acquired people, process and technology • Stood up cross-functional change management program responsible for driving integration adoption across 3 acquisition deals totaling over $4 billion in valuation• Established governance and risk management processes to ensure customers, partners, and internal teams of combined acquired/acquirer business was align to strategic initiatives and compliance with business policy• Advised senior-leadership on effective stakeholder engagement and owned cross-functional communications

Dublin 2, Ie

In support of organization wide Customer Experience Transformation to establish people, processes and technology to support the shift to a service business model (aaS), this project assessed current state business operations to design future state processes and operating models for customer success and renewal business units.• Designed business process—in collaboration with Sales, CX, Ops, and other Customer Lifecycle stakeholders—to support the Customer Success and Renewal motions as part of the next gen customer value model• Defined and consulted on CRM capabilities required to support the combination of desired future state of Customer Lifecycle, and existing Sales/CS activities• Led in-person workshops between Sales, Strategy, and Operations leaders to define the roles, responsibilities, and coverage model to support business process design

Dublin 2, Ie

Projects and Roles:• Product Owner for Technical Support Entitlement System (Industry: Networking and Software)• Business Analyst / Product Owner for Customer Care Dashboard (Industry: Telecommunications)

Dublin 2, Ie

Project and Role:• Product Owner for browsing, service and plan change and shopping cart experiences for omni-channel e-commerce platform (Industry: Telecommunications)

Seattle, Washington, Us

- Prepared functional and non-functional requirements based on stakeholder needs; Developed specifications to determine efficient system design and feasible alternative solutions; Generated risk mitigation and issue resolution plans- Designed, developed and implemented a standardized scheduling tool via SharePoint interface, enhancing the usability and efficiency of current scheduling procedure, resulted in a 56% decrease in scheduling search time - Designed, developed and implemented error communication tool, generated capability to audit errors and improve overall efficiency and scheduling quality- Conducted workflow analysis through observational and time studies; Identified discrepancies in time-task delegation that led to reduced waste within image scheduling process

Seattle, Wa, Us

Supported multiple research initiatives at the University of Washington department of Industrial Engineering, including: - In-person simulation, study and data collection of voice control systems and their impact on driver reactions.- Operate simulation software to test reaction times with respect to various frequency alert systems.- Design and simulation of Harborview Emergency Department in order to approximate changes of input to output and identify opportunity for process improvement.

Arlington, Va, Us

Supported process mapping and improvement projects for Boeing 777.

Houston, Texas, Us

Supported helicopter operations across all US military installations in Iraq.

Randolph Afb, Tx, Us

4 years of active duty for the United States Air Force.